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"If I had one complaint it was breakfast just needs to be hotter for room service and please make sure the server provides all condiments so not to hav
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Your stay at this Hillingdon hotel places you within 9 miles (15 km) of Stockley Park and London Motor Museum. Windsor Castle is within 9 miles (15 km) and Legoland is within 12 miles (20 km).
Dining options, 2 bars/lounges
This luxury hotel's 2 restaurants, 2 bars/lounges, and health club are some of the featured amenities. Traveling on business? Take advantage of the 45 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and limo/town car service are also offered.
Free WiFi, comfy beds
The 605 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include 24-hour room service, refrigerators, and LCD TVs with digital channels.
Sofitel London Heathrow ratings based on 14 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Sofitel London Heathrow
Everyone (5)Couples (3)Family (4)
5 out of 5
If I had one complaint it was breakfast just needs to be hotter for room service and please make sure the server provides all condiments so not to have to go back and forth, hoping this was an isolated event.
Posted by UScustomer, from Alabam on 13 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by Sara
We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations
5 out of 5
Location near airport but close to the tube. Property was well maintained and managed
Posted by a verified traveller on 12 Oct. 2019
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Comment from Hotel Management
19 Oct. 2019
by Sara
Good Afternoon.
We very much appreciate your comments regarding your stay at the Sofitel London Heathrow.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely, Sara Crasto - Guest Relations
5 out of 5
The hotel property and staff was exceptional! Customer service and transportation was given thorough details.
Posted by a verified traveller on 8 Oct. 2019
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Comment from Hotel Management
19 Oct. 2019
by Sara
Good Afternoon.
We very much appreciate your comments regarding your stay at the Sofitel London Heathrow.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely, Sara Crasto - Guest Relations
4 out of 5
Very comfortable bed! Beautiful room and bathroom.
Posted by a verified traveller on 5 Oct. 2019
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Comment from Hotel Management
19 Oct. 2019
by Sara
Good Afternoon.
We very much appreciate your comments regarding your stay at the Sofitel London Heathrow.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely, Sara Crasto - Guest Relations
4 out of 5
We are members of the Accor Group.
By reserving the hotel with Travelocity we did NOT get:
1. Accor points
2. Permit to enter the hotel lounge
Why should anyone use Travelocity in the future?
Posted by a verified traveller on 8 Aug. 2019
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5 out of 5
Absolutely perfect! We were happily surprised from the moment we walked in the front doors by the quick greetings and helpful attention to detail. They checked us right in and treated us like VIPs. The room is perfect and after five weeks on hard French and Italian beds, the bed was a dream!
Dinner was fabulous and they had A great wine selection. They coordinated a taxi for us. All were of utmost in hospitality and spirit of excellence! We will stay here every time we come through London Heathrow
Posted by a verified traveller on 9 Jul. 2019
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Comment from Hotel Management
25 Aug. 2019
by Lavinia
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Sofitel London Heathrow.
It is a real pleasure to note that your stay from start to finish was truly wonderful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Lavinia Pincu
Assistant Guest Relations Manager
4 out of 5
The location was nice I had to wait till longer check in because the computer was
Posted by a verified traveller on 22 Jun. 2019
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5 out of 5
Selected Sofitel primarily for its close proximity to Heathrow Airport for a short one night visit. We were not disappointed in the least! Everything about the hotel was top notch. Thanks for a very nice, if not, short stay.
Posted by a verified traveller on 27 May 2019
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4 out of 5
Always feel welcome at Sofitel Heathrow. During this stay there was a power outage (we were told it was the electric company's fault, not the hotel's). Nonetheless we had an uncomfortable 1 1/2 hours without power. They did make up for it, though, by allowing us a late checkout at no charge, so OK, thanks!
Posted by a verified traveller on 16 May 2019
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4 out of 5
clean, roomy, quiet.
Seriously? Ok, I'll keep typing just so you have more characters.
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A business center and limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 32292 square feet (3000 square meters) and includes conference space. A health club, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available. This 5-star West Drayton hotel is smoke free.
1 building
605 guestrooms or units
4 levels
2 dining venues
2 bars or lounges
32292 sq ft of conference space
3000 sq m of conference space
Built in 2008
Coffee shop
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Heathrow Airport (LHR) (5.7 km / 3.5 mi)
Train station: Heathrow Terminal 5 Station (1.4 km / 0.8 mi)
Parking: Self parking available for a surcharge
Room Amenities
Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Pillowtop beds
In-room dining (24 hours)
HD television
Digital channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Egyptian cotton linens
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy English breakfast daily from 6 AM to 10:30 AM.
Sofitel London Heathrow has 2 restaurants on site.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 5:00 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
Rollaway/extra beds are available for GBP 20.0 per stay.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Security system
Staff does not wear personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Debit cards
Number of children who can stay free - 2
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: GBP 100.00 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: GBP 19.95 per person (approximately)
Self parking fee: GBP 18.00 per night
Rollaway bed fee: GBP 20.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Heathrow Sofitel
London Heathrow Sofitel
London Sofitel
London Sofitel Heathrow
Sofitel Heathrow
Sofitel Heathrow London
Sofitel London
Sofitel London Heathrow
Sofitel London Hotel
Sofitel London Hotel Heathrow
Sofitel London Heathrow Hotel West Drayton
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow West
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow Hotel West Drayton
You should know
Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
