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4.5 out of 5

"We stayed overnight after landing at Terminal 2 and taking the train to Terminal 5. It was excruciatingly hard to find the hotel and there is absolute ... " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

5-star luxury hotel near Airport Bowl

Heathrow Villages stay

Your stay at this Heathrow Villages hotel places you within 6 miles (10 km) of Airport Bowl and Magna Carta Monument. Liquid Leisure and Stockley Park are also within 6 miles (10 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a sauna on site, and laundry facilities and concierge services are also offered.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $237* Per night/room 31 Mar. - 1 Apr.

Luxury Room, 1 King Bed, Business Lounge Access (with lounge access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 1 Bedroom (Prestige - with lounge access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sofitel London Heathrow ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sofitel London Heathrow

Everyone (12) Couples (8) Family (3)
4 out of 5
We stayed overnight after landing at Terminal 2 and taking the train to Terminal 5. It was excruciatingly hard to find the hotel and there is absolutely nothing helpful on the hotel's website. The person who checked me in was gracious enough to upgrade our room, but I was really angry by the time I got to the check in counter. PLEASE PLEASE PLEASE put helpful and clear instructions on the website about how to find the gangway from Terminal 5. It really put me in a bad mood when it took so much effort and wrong turns to get there.

Posted by on 18 Mar. 2024

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5 out of 5
Very well located easy to get around.

Posted by on 19 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Mohammed Serhan

Dear Anthony, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

5 out of 5

Posted by on 5 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by Mohammed Serhan

Dear Victor, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

5 out of 5

Posted by on 19 Dec. 2023

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Comment from Hotel Management

20 Dec. 2023 by Alessandro Mortillaro

Dear Robert, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Alessandro Mortillaro General Manager

5 out of 5

Posted by , from RIDGWAY on 6 Dec. 2023

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Comment from Hotel Management

28 Dec. 2023 by Alessandro Mortillaro

Dear George, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Alessandro Mortillaro General Manager

5 out of 5

Posted by on 29 Oct. 2023

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Comment from Hotel Management

18 Nov. 2023 by Alessandro Mortillaro

Dear Nicole,Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed you recent stay and look forward to welcoming you back soon.Kind regards.Alessandro MortillaroGeneral Manager

5 out of 5

Posted by on 5 Aug. 2023

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Comment from Hotel Management

25 Aug. 2023 by Alessandro Mortillaro

Dear Qin, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

5 out of 5
SHOUT OUT TO JAMIE a concierge who assisted me with getting checked in for a British Airlines flight - after a stressful day. HE even gave me drink vouchers for myself and my husband! His expertise (there were crazy work arounds needed in the BA system and the Sofitel printer went down) and patience and kindness went a LONG way to making our experience amazing!!! If we fly through Heathrow again we will certainly book SOFITEL! THANK YOU

Posted by , from Cave Creek on 31 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by Alessandro Mortillaro

Dear Lou Ann, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

4 out of 5

Posted by on 24 Jun. 2023

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Comment from Hotel Management

14 Jul. 2023 by Alessandro Mortillaro

Dear Susdan, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

5 out of 5
This is the only hotel that is walkable and all of London Heathrow. It is extremely clean and organized. Perfect stay at London Heathrow terminal five.

Posted by , from cedar rapids on 16 Jun. 2023

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Comment from Hotel Management

16 Jun. 2023 by Alessandro Mortillaro

Dear Christopher, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Property Features

Sofitel London Heathrow offers its guests a sauna and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center, 45 meeting rooms, and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available. This 5-star West Drayton hotel is smoke free.

  • 1 building
  • 605 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 32292 sq ft of conference space
  • 3000 sq m of conference space
  • Built in 2008
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Heathrow Terminal 5 Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 21-inch LCD televisions come with premium digital channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy English breakfast daily from 6 AM to 10:30 AM.

Vivre - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.

La Belle Epoque - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. Guests are required to download the property's Accor Hotels mobile app before check-in.

Front desk staff will greet guests on arrival. Guests are required to download the property's Accor Hotels mobile app before check-in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 35.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Renewable energy source - geothermal
  • Grey water recycling system
  • Security system
  • LGBTQIA friendly
  • Children stay free 1
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Onsite COVID-19 testing (PCR) is available
  • Reservations are required for onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property mobile app required for guests
  • Property mobile app name Accor Hotels

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 25.00 per person
  • Covered self parking fee: GBP 25.00 per night
  • Early check-in fee: GBP 90.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Sofitel
  • London Heathrow Sofitel
  • London Sofitel
  • London Sofitel Heathrow
  • Sofitel Heathrow
  • Sofitel Heathrow London
  • Sofitel London
  • Sofitel London Heathrow
  • Sofitel London Hotel
  • Sofitel London Hotel Heathrow
  • Sofitel London Heathrow Hotel West Drayton
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow West
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow Hotel West Drayton

You should know

  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Tourism Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.