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citizenM Tower of London

4.0 star property
4-star hotel near Tower of London

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Photo gallery for citizenM Tower of London

Lobby sitting area
View from property
Bar (on property)
Bar (on property)
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
40 Trinity Square, London, England, EC3N 4DJ
  • Place, Tower of London
    ‪2 min walk‬
  • Place, Tower Bridge
    ‪8 min walk‬
  • Place, London Bridge
    ‪13 min walk‬
  • Airport, London (LCY-London City)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

London

London City Centre stay.Within a 15-minute walk of this London City Centre hotel, you'll find Tower of London and London Bridge. St. Paul's Cathedral and Covent Garden Market are also within 3 miles (5 km).

What's nearby

  • Financial District - 1 min walk - 0.0 km
  • Tower of London - 2 min walk - 0.2 km
  • Thames River - 6 min walk - 0.5 km
  • Tower Bridge - 8 min walk - 0.7 km
  • London Bridge - 13 min walk - 1.2 km

Getting around

  • Tower Hill Station - 1 min walk
  • Fenchurch Street Station - 3 min walk
  • London City Airport (LCY) - 28 min drive

Restaurants

  • ‪Savage Garden - ‬2 min walk
  • ‪canteenM - ‬1 min walk
  • ‪The Liberty Bounds (Wetherspoon) - ‬2 min walk
  • ‪Ted's Fish & Chips - ‬3 min walk
  • ‪The Minories - ‬3 min walk

About this property

citizenM Tower of London

4-star hotel near Tower of London
There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 8 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Tower of London also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 370 guestrooms or units
  • 8 levels
  • 2 coffee shops
  • Built in 2016
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Tower of London offers 370 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29.00
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 81.84.09.897.B.06
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is 81.84.09.897.B.06. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Tower London Hotel
citizenM Tower London
citizenM Tower of London Hotel
citizenM Tower of London London
citizenM Tower of London Hotel London
Citizenm Tower Of London Hotel England

citizenM Tower of London Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1339 out of 1939 reviews
Rating 8 - Good. 385 out of 1939 reviews
Rating 6 - Okay. 124 out of 1939 reviews
Rating 4 - Poor. 53 out of 1939 reviews
Rating 2 - Terrible. 38 out of 1939 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vibe was great. The personnel were amazing and very nice. The rooms are smaller but very efficient and clean.
Stayed 4 nights in Nov 2025

6/10 Okay

Neetika

Room was fine with a comfy bed and good shower. The staff in the bar were rude
Stayed 2 nights in Nov 2025

4/10 Poor

Paul

Business traveller
Got woken up at 5:00am with someone from the front desk slipping a postcard under my door saying my bar bill was "excessively high". I worried someone had used my room number to buy drinks somehow. Went to the front desk to be told the bar bill was £118 - not exactly excessive when you consider the room bill was over £1600 for a 4-night stay! Problem solved I thought but was then still asked to clear it there and then?!? No point putting drinks on the room - paid by credit card going forwards.
Stayed 4 nights in Sep 2025

8/10 Good

Eric

Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Stayed 1 night in Nov 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Katrina

Stayed 3 nights in Nov 2025

8/10 Good

Brent

Stayed 2 nights in Nov 2025

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff knowledgeable, respectful, and courteous
Stayed 2 nights in Nov 2025

4/10 Poor

Abdul Mutashir

Liked: Cleanliness, property conditions & facilities
There was a small mouse running around when we went to the canteen for dinner. I showed the video to the staff member, but she said we knew about this. Sorry. No immediate action as it’s food and safety concerns. However, the room and view were amazing.
Stayed 1 night in Nov 2025

8/10 Good

Lauren

Stayed 2 nights in Nov 2025

8/10 Good

Balsam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Balsam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2025

10/10 Excellent

Gonzalo

Stayed 2 nights in Nov 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely surroundings, clean room
Stayed 2 nights in Nov 2025

6/10 Okay

David

Disliked: Amenities
Rooms are getting a bit dated. No tooth brush holder in the rooms, water has to be picked up at the bar now. Media library doesn’t exist anymore. Early check in not possible even if rooms are available as a matter of principle. Dispenser of Shower gel bottles are most of the times defect. Room cleaning now only on request through the tablet/ app, nobody tells you that little detail though. Every cost cutting measure is rationalized by being good for the environment… As a repeated guest with over 50 nights it’s a shame to see the deterioration of a once good brand ….
Stayed 2 nights in Nov 2025

6/10 Okay

Amy

Travelled with family, Travelled with group
Disliked: Amenities
Room was too small, no kettle, no coffee/tea packets. The room width is the length of the bed. it's hard to get up /off the bed
Stayed 5 nights in Oct 2025

8/10 Good

Daniel

Stayed 2 nights in Nov 2025

10/10 Excellent

Akayla

Stayed 1 night in Nov 2025

6/10 Okay

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Room is too small for too people. Only one can move at a time. No kettle in the room. We have to go down to get water. Location is good. Hotel is right on top of metro station.
Stayed 5 nights in Oct 2025

10/10 Excellent

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff were helpful and friendly whenever I arrived. It's cool you can easily collect your hotel room card and each room is powered by your own remote ☺️☺️
Stayed 2 nights in Nov 2025

10/10 Excellent

Catherine

Stayed 1 night in Nov 2025

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Clean room great amenities slick modern style. Right above Tower Hill tube station so easy to get to and in the heart of things to do.
Stayed 1 night in Nov 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flash modern hotel with very friendly helpful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Minette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but incredibly well designed. I love the customizable colors for the glass shower wall and the huge drawer under the bed where I could store my full-size suitcase opened flat for easy access to everything. I also appreciated a small but useful desk.
Stayed 4 nights in Nov 2025