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ARK Canary Wharf

4.0 star property
4-star hotel near Cutty Sark

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Photo gallery for ARK Canary Wharf

Lobby
1 bedroom, memory foam beds, in-room safe, laptop workspace
Indoor pool
Lobby sitting area
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
20 Crossharbour Plaza, London, England, E14 9YF
  • O2 Arena
    ‪5 min drive‬
  • ExCeL Exhibition Centre
    ‪7 min drive‬
  • Tower Bridge
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Studio

Studio

Studio

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Premium Studio

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

1 bedroom, memory foam beds, in-room safe, laptop workspace

One Bedroom Flat

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Big Studio

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Studio

Classic Studio | Private kitchen

Classic Studio

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

City center retreat .Your stay at this Canary Wharf hotel places you within 2 miles (3 km) of Cutty Sark and Greenwich Market. National Maritime Museum and O2 Arena are also within 3 miles (5 km).

What's nearby

  • O2 Arena - 5 min drive - 2.7 km
  • Cutty Sark - 7 min drive - 2.0 km
  • ExCeL Exhibition Centre - 7 min drive - 4.3 km
  • National Maritime Museum - 9 min drive - 6.0 km
  • Tower Bridge - 11 min drive - 5.3 km

Getting around

  • Crossharbour DLR Station - 4 min walk
  • Limehouse Station - 6 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Pret a Manger - ‬2 min walk
  • ‪Byblos Harbour - ‬6 min walk
  • ‪Pret a Manger - ‬7 min walk
  • ‪Goodman Steakhouse - ‬7 min walk
  • ‪Cinnamon Restaurant and Bar - ‬8 min walk

About this property

ARK Canary Wharf

4-star hotel near Cutty Sark
Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. ARK Canary Wharf offers its guests an indoor pool and a 24-hour fitness center. A library, multilingual staff, and coffee/tea in a common area are also featured at ARK Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 151 guestrooms or units
  • 20 levels
  • Built in 2019
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Languages

English, French, Italian, Spanish

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  • Free WiFi
  • Restaurant
  • Breakfast available
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per night)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 8:30 AM to 1:00 PM for a fee: GBP 7.50 to 15 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Refrigerator
  • Stovetop

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 7.50 to 15 per person
  • Self parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 559 out of 1294 reviews
Rating 8 - Good. 297 out of 1294 reviews
Rating 6 - Okay. 165 out of 1294 reviews
Rating 4 - Poor. 124 out of 1294 reviews
Rating 2 - Terrible. 149 out of 1294 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maddey

Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for what we needed.
Stayed 1 night in Mar 2025

4/10 Poor

Jodie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save your money!

Disappointing. Had to have a passport to check in for ID which I want told about, this caused issues as I didn’t have it on me, luckily I had a picture of it otherwise they wouldn’t have let me check in! They also wanted £100 security deposit which I wasn’t aware of. The room was so tiny it was laughable. The bed was a small double and the “bathroom” was just a cloakroom with a shower in it. The only saving grace was the swimming pool and sauna and the iced matcha from the cafe. I wouldn’t stay there again. Save your money
Stayed 1 night in Mar 2025

6/10 Okay

Bryony

Stayed 2 nights in Mar 2025

4/10 Poor

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Zero sleep

The hotel room was tiny and not very well maintained. Plug sockets hanging out the wall. All needed repainting specially the skirting boards. The DLR is so noisy all night so I wouldn’t recommend to anybody.
Stayed 1 night in Mar 2025

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was in poor condition and not clean. Staff were not friendly.
Stayed 2 nights in Mar 2025

2/10 Terrible

Baljinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday solo stay to romanticise myself x

I stayed for the night to treat myself for my birthday and I felt comfortable, looked after and very welcomed. Anything I requested, I kindly received and I thank the staff who delivered! Made my birthday special!
Stayed 1 night in Mar 2025

10/10 Excellent

Matthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is was nice experience
Stayed 4 nights in Mar 2025

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from DLR
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service
Waited 15 + mins at check in, they didn't have a room for me, when I got a room someone was already in it!
Stayed 1 night in Mar 2025

6/10 Okay

Broni

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The pool facilities were terrible. The hot tub wasn't hot which defeats the purpose really.
Stayed 1 night in Feb 2025

2/10 Terrible

Yassine

Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually quite a good small hotel, pool was nice but didn’t get chance to try the gym. Room was small but clean. Shower is small so not recommended for bigger people. The DLR is loud but if you have ear plugs your are ok. Good value for what I paid. Internet was free but complicated to setup for multiple devices.
Stayed 2 nights in Feb 2025

10/10 Excellent

Amarjit

Stayed 1 night in Feb 2025

8/10 Good

Paul

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Qasim

Stayed 1 night in Feb 2025

10/10 Excellent

Travaughn

Liked: Cleanliness
Lovely little getaway
Stayed 1 night in Feb 2025

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT GO HERE

This was the most horrible hotel I have ever been in you will not catch me in this area again please do not spend your money on this hotel it’s better to spend a bit more for a better experience everything was such a let down and disappointment we came in they told us anytime we want to open our room door we have to ask a staff member because apparently our key card doesn’t work the room had NO WIFI I had to stand outside to use my phone the to Did not work and it smelled absolutely disgusting the pool was so dirty the toilet was smaller than a university accommodation toilet I’m serious I had to use it with the door open what a waste of money I feel so angry and upset and we asked to change rooms they said no just absolutely terrible
Stayed 2 nights in Feb 2025

4/10 Poor

daniel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Paint peeling in the bathroom, no cutlery, yet there is a kitchenette, DLR noise is very loud as are the other occupants/guests
Stayed 1 night in Feb 2025

10/10 Excellent

leon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
leisure facilties are great
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 My favourite hotel in London!

I recently stayed at ARK for the second time, this time with my boyfriend to celebrate my birthday, and it was just as incredible as I remembered. From the moment we arrived, the receptionist was so kind, welcoming, and helpful, making the check-in process seamless. Their warmth and professionalism truly made us feel at home. The amenities here are absolutely outstanding. The swimming pool is a highlight—not only is it beautifully maintained, but the views while swimming are breathtaking. We also made the most of the sauna, steam room, hot tub, and cinema room, all of which added to the luxury of our stay. The pool table was a fun addition, giving us even more ways to relax and enjoy ourselves. Waking up to the stunning city views and indulging in all the amazing facilities made my birthday celebration truly unforgettable. Having stayed here twice now, I can confidently say this is one of the best places to stay in Canary Wharf, and I will definitely be returning again in the future!
Stayed 1 night in Jan 2025

8/10 Good

Ipek

Liked: Room comfort
Disliked: Cleanliness

Not bad but definitely needs improvement

Location is good for my visit purpose. Room is small , so if you are a solo traveller its no problem at all but for couples, too small. Bathroom is very very small , for me it wasnt a problem as I am a small person but for someone who has a big figure, can be a problem as both the sink and the shower is tiny. When i first went in my room, it was so obvious that there was not any proper cleaning. Bed sheets with hairs and some other visible bits. Door handles and kettle are sticky. No dish soap left, clear that no one even bothered to check. Toilet seemed ok at first but when i checked in detail, a mess! They probably hope that not doing a thorough cleaning would go unnoticed if you are not careful but its toilet!!!!!! First thing hotels must make sure is the toilets are completely bleached all over as its very easy to catch illness from toilets. TV was terrible, but I didnt need it at all so personally it didnt bother me this time. I am happy that as soon as I informed the friendly staff on the reception, they immediately come and change the sheets and clean the toilet properly. I am giving good score based purely on my personal experience. But thinking about everything all at once, hotel must review and improve their rooms and especially cleaning processes.
Stayed 1 night in Feb 2025

8/10 Good

Shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely except the noise from the DLR which made it hard to sleep until around 11pm when it stopped.
Stayed 3 nights in Jan 2025