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ARK Canary Wharf

4.0 star property
4-star hotel near Cutty Sark

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Photo gallery for ARK Canary Wharf

Lobby
Indoor pool
Lobby sitting area
1 bedroom, memory foam beds, in-room safe, laptop workspace
Fitness studio

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

View in a map
20 Crossharbour Plaza, London, England, E14 9YF
  • Place, O2 Arena
    ‪5 min drive‬
  • Place, ExCeL Exhibition Centre
    ‪7 min drive‬
  • Place, Tower Bridge
    ‪11 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Private kitchen

Classic Studio

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Premium Studio

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

1 bedroom, memory foam beds, in-room safe, laptop workspace

One Bedroom Flat

7.0 out of 10
Good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Big Studio

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Classic studio

  • Sleeps 2

View all photos for Premium Studio

1 bedroom, memory foam beds, in-room safe, laptop workspace

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Flat

1 bedroom, memory foam beds, in-room safe, laptop workspace

One Bedroom Flat

  • Sleeps 2

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio

Studio

  • Sleeps 1
  • 1 Twin Bed

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About the area

London

City center retreat .Your stay at this Canary Wharf hotel places you within 2 miles (3 km) of Cutty Sark and Greenwich Market. National Maritime Museum and O2 Arena are also within 3 miles (5 km).

What's nearby

  • O2 Arena - 5 min drive - 2.7 km
  • Cutty Sark - 7 min drive - 2.0 km
  • ExCeL Exhibition Centre - 7 min drive - 4.3 km
  • Tower Bridge - 11 min drive - 5.3 km
  • Piccadilly Circus - 19 min drive - 9.6 km

Getting around

  • Crossharbour DLR Station - 4 min walk
  • Limehouse Station - 6 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Byblos Harbour - ‬5 min walk
  • ‪Pret A Manger - ‬3 min walk
  • ‪Capeesh Sky Bar - ‬6 min walk
  • ‪Fika Xchange - ‬2 min walk
  • ‪Pepper Street Tavern - ‬4 min walk

About this property

ARK Canary Wharf

4-star hotel near Cutty Sark
Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. ARK Canary Wharf offers its guests an indoor pool and a 24-hour fitness center. A library, multilingual staff, and coffee/tea in a common area are also featured at ARK Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 151 guestrooms or units
  • 20 levels
  • Built in 2019
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Similar properties

Front of property
Novotel London Canary Wharf Hotel
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
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The price is CA $221
CA $266 total
includes taxes & fees
Nov 7 - Nov 8
Novotel London Canary Wharf Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (GBP 20 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Refrigerator
  • Stovetop

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 7.50 to 20 per person
  • Covered self parking fee: GBP 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 585 out of 1426 reviews
Rating 8 - Good. 325 out of 1426 reviews
Rating 6 - Okay. 191 out of 1426 reviews
Rating 4 - Poor. 142 out of 1426 reviews
Rating 2 - Terrible. 183 out of 1426 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sean

Stayed 1 night in Aug 2025

4/10 Poor

Samia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Chantelle

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The team onsite removed all my belongings after night 1 of 2. It took a long time to get everything but my toiletries back, which they had got rid off. Three weeks later & I'm still trying to get compensation but my emails are generally being ignored. One saving grace was the wonderful duty manager at the time who went out of his way to help a dire situation (Sami).
Stayed 2 nights in Jun 2025

6/10 Okay

bethan

Disappointing

Lack of communication from staff on check in. No information re facilities in the hotel or check out time. Staff appeared unbothered to help pr provide information. Poor explanation re parking also which we had booked via phone but when we arrived staff seemed to be clueless. Pool is nice but 1 lounger only unlike in the photos which is ridiculous for amount of rooms and people in the hotel. Changing rooms also not open and not told about this by reception. Noted several facilities on leaving like golf playroom etc on other floors which we weren’t made aware of likewise with food facilities if they even had any. Room okay but toilet tiny again not like pictures. Sink so small could barely wash your face in it. Bit of a disappointment. Only Good point was location one stop the 02 where we were watching Billie Eillish. Also amazing little portable bakery at the end of the road selling delicious croissants and coffees.
Stayed 1 night in Jul 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stayed at Ark Apart Hotel. Staff are always excellent and always willing to help. I would highly recommend staying at the Ark, where everything located in canar wharf. Easy access to central london.
Stayed 2 nights in Jul 2025

10/10 Excellent

Waqas

Stayed 4 nights in Jun 2025

6/10 Okay

sanjay

Stayed 1 night in Jun 2025

8/10 Good

Abigail

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful pool

The pool is amazing, great way to start the day. The rooms are exactly what is needed, just enough and clean and tidy.
Stayed 1 night in Jul 2025

6/10 Okay

Jayme

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There was no air-con in the room it was ridiculous hot i couldn’t sleep I ask for a fan to be brought to my room multiple times and nothing was done about it
Stayed 2 nights in Jul 2025

2/10 Terrible

Refentse

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This place has no AC and they delayed in helping us settle in. Very poor service from management and I’m definitely not going back.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor 0/10

Absolute rubbish. The walls in my room were covered in marks, nothing worked and the staff were slow and uninterested in helping. Stay clear!
Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the surrounding neighborhood are both amazing. The gym and the pool are very nice amenities. The room was about as expected, but as I stayed in July it was very hot in the room due to no temperature control. There was an issue with my bathroom sink and the shower not draining properly, and even after reporting the problem to concierge, the issue was not fixed until nearly 24 hours later. Overall, I would recommend the Ark and would stay there again during more moderate temperatures.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jamie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jordan A S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Clive

Stayed 1 night in Jul 2025

10/10 Excellent

arv

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building was lovely and all the facilities were beautiful along side the views from the top, all I’d say is that the rooms are a bit hot and lack air conditioning. Would definitely stay again !!
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

Poor service - could be better

Corridors on floors were too hot, room was too hot, shower was tiny even and I’m only 5”3. We requested cutlery and plates twice, an hour in between each request and kept being told it would be sent to us - nothing happened. Walked past reception to go out to buy and saw the receptionist on WhatsApp. Communal kitchen also didn’t have any cutlery or crockery - which didn’t make sense because it’s a studio in a 4* hotel. However, pool views look great. Holding deposit, still not refunded after two business days…
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t come here

Wouldn’t recommend, the room is boiling with no air con, requested plates for a takeaway I ordered and was given filthy plates, when I asked for the plates to be changed I was shouted at by a man demanding I show him where the dirt on the plate was. Terrible experience the tv also didn’t work in the room the only good part was the swimming pool.
Stayed 1 night in Jul 2025

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Georgia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was a hot box. Windows wouldn’t open, fans unsafe. Rooms smaller than the pictures show. No signal in the building. We didn’t stay we checked in saw the room and checked out. Hoping for a refund
Stayed 2 nights in Jul 2025

8/10 Good

Maria

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Charlotte

Stayed 2 nights in Jul 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for a comfortable stay

I had a couple of issues with my key card but they were sorted quickly. All staff were friendly and helpful. While I thought initially the DLR noise would bother me, the service finished as I was going to sleep and wasnt running at that weekend so i actually slept really well. Pool, steam room and sauna all really lovely
Stayed 1 night in Jul 2025

4/10 Poor

Marilyn

No aircon, really hot. Tv kept losing connection. Was told house rules when I checked in which did not appear on internet. 4 towels for 4 nights. Roo. Cleaning only 5th day..... .
Stayed 7 nights in Jun 2025

6/10 Okay

Cerys

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Photos of the rooms are very cleverly taken, actual rooms are much smaller than the photos suggest. We visited during June and couldn’t sleep either nights of our stay due to how hot it was. A fan is provided but no AC means it’s just uncomfortable in there. The bathroom is tiny, lucky I’m on 5’4, or you’re 6 foot plus there’s no chance you’ll fit in the shower. You get charged £100 on entry which will be refunded to you a week after your stay, this is only mentioned AFTER you’ve booked in. Be aware.
Stayed 2 nights in Jun 2025