"Great location as it was close to theater museums covent garden, buses, tube and lots of places to eat. Decent size room with two single beds, chairs ... " More

By a verified traveller on Thu 01 Feb 2018

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Hotel Description

4-star Art Deco hotel near Covent Garden Market

Central London getaway

At this London City Centre hotel, you'll be steps from Covent Garden Market and within a 15-minute walk of Piccadilly Circus. London Dungeon and Big Ben are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This eco-friendly hotel's 2 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A coffee shop, express check-in, and express check-out are also on offer.

Free WiFi, LCD TVs

The 785 guestrooms boast modern comforts like LCD TVs with cable channels, along with free WiFi. Other amenities include 24-hour room service, coffee/tea makers, and free newspapers.

Superior Cosy Double - Newly Refurbished & Air Conditioned

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$205* Per night/room 26 Aug. - 27 Aug.

Superior Single - Newly Refurbished & Air Conditioned

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe King - Newly Refurbished & Air Conditioned

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King - Newly Refurbished & Air Conditioned

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Double - Newly Refurbished & Air Conditioned

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin - Newly Refurbished & Air Conditioned

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

The Strand Palace Hotel ratings based on 36 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Strand Palace Hotel

Everyone (24) Family (3)
5 out of 5
Excellent location two blocks either way from Covent Garden and the Thames and four blocks from Charing Cross Station and Trafalgar Square. Check in and out was easy although I didn't like the policy of collecting an extra 50 pounds a night against any "extras" I used during my stay. That needs to be advertised prior to booking. Room was renovated, clean, cosy, air-conditioned and perfectly adequate for my needs. I was up and out too early to take advantage of the breakfast buffet (not included) but it looked very good. I did eat dinner in the hotel one night and it was very good. I would definitely stay at the Strand Palace again.

Posted by on 25 Aug. 2019

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5 out of 5
Our favorite place to stay in London. We look forward to the next trip.

Posted by on 19 Aug. 2019

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3 out of 5
The location of this hotel is excellent, but the room is definitely way too small.

Posted by on 11 Aug. 2019

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5 out of 5
GREAT location!! Clean, conformable and relaxing rooms. I have been staying at this hotel for over 10 years.

Posted by on 6 Aug. 2019

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5 out of 5
Location and staff were perfect. No air conditioning or refrigerator in room were disappointing.

Posted by , from California on 30 Jul. 2019

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5 out of 5
The art deco style is charming and modern. Amenities were perfect; room was superb and bed so very comfortable. Breakfast at Haxells was very good too. I had the beat scrambled eggs there that I e ever had at a buffet let alone a player restaurant. A perfect location for any travel in London.

Posted by on 8 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. I am delighted you enjoyed your time with us. Kind Regards, Holly

4 out of 5
I liked the friendliness of the staff. The concierge was very helpful in giving us directions and advising on modes of transportation. There was a good variety for breakfast. The bottled water left daily was a very nice amenity. What I found challenging was the noise and the outdated room. The shower had loud noises when you took a shower. I did bring it to the attention of the management when they responded to my comment on travelocity. As I checked out I spoke about my stay in September for better accomendations.

Posted by on 21 May 2019

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Comment from Hotel Management

1 Jul. 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

1 out of 5
Central location on the Strand near Covent Garden is a great plus. The hotel itself is a great minus - it works as a second rate 2 star hotel when it advertises itself as a 4 star hotel - principal problems are 1 - the single bedrom was tiny - the narrow single bed takes up more space than one has to walk around 2 - the view from the small single window was on a dreary inner courtyard, as are most of the rooms. 3 - Amenities are almost non-existent - in part because they are "renovating the building" - but that reduces all the available spaces such as the breakfast room and areas to sit down and talk - usually only half the lifts/elevators were working, so most people were taking the stairs to at least the 5th floor instead of waiting - in morning and evening. 4 - the staff were not helpful in terms of - eg no map of inner london available, and only a very tiny map of the underground, impossible for most people to easily read. I strongly urge people to find somewhere else to stay. I am glad my 3 nights there are over..

Posted by on 11 Apr. 2019

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Comment from Hotel Management

21 May 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. I apologise that you were affected by the refurbishment work. We are doing everything possible to keep disruption to a minimal with works being completed outside of our busiest hours. We do advertise this information on our website and around the Hotel, where you can find information on what we are doing in particular areas. I apologise that despite our best efforts, these did have a negative impact on your stay. Kind Regards, Holly

3 out of 5
Food could stand improvement. Meat in the carvery was tough. Eggs in morning were over cooked when fried.

Posted by , from Nashville , TN on 3 Oct. 2018

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Comment from Hotel Management

9 Oct. 2018 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace Hotel. I will ensure all feedback is passed on. Kind Regards, Holly

2 out of 5
Location, location, location. Close to everything. As far as the hotel, I did not expect much. The lack of air conditioning was miserable. They give you a small fan to help cool the room. One of the three elevators was out of order during our stay. The staff was very good. Very friendly from reception, housekeeping, concierge and every staff member we saw.

Posted by on 13 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Patrick

Recently, we have launched a long-term strategic improvement and development plan for our Hotel rooms and we are paying a great deal of attention to enhancing the existing rooms, aesthetically, technologically and physically. Our lifts are maintained by an external company and whilst I appreciate a lift breaking down can be an inconvenience the company were called out and attended as soon as possible to resolve the issue. Once again thank you for reviewing the Strand Palace Hotel Kind Regards Patrick Baptist Hotel Manager

About the The Strand Palace Hotel

Location 372 The Strand, London, England WC2R 0JJ

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.

  • 785 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1909
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: London (LHR-Heathrow) (27.9 km / 17.3 mi)
  • Train station: London Charing Cross Station (0.4 km / 0.3 mi)
  • Metro station: Charing Cross Underground Station (0.5 km / 0.3 mi)
  • Parking:

Room Amenities

The Strand Palace Hotel offers 785 accommodations with laptop-compatible safes and complimentary newspapers. LCD televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Haxells Restaurant & Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Sacred Cafe - This cafe specializes in local and international cuisine and serves light fare only. Open daily.

Gin Palace - Onsite cocktail bar. Open daily.

Joe Allen Restaurant - This restaurant specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Renovation hours are Monday-Friday 8:30 AM-6:30 PM, Saturday 9:30 AM-3 PM, and Sunday 11 AM-4 PM. Guests may experience work-related noise during these times.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Debit cards not accepted


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10 and GBP 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Strand
  • Strand Palace
  • Strand Palace Hotel
  • Strand Palace Hotel London
  • Strand Palace London
  • Hotel Strand Palace
  • Strand Hotel London
  • Strand Palace Hotel London, England

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.