For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this London City Centre hotel, you'll be steps from Covent Garden Market and within a 15-minute walk of Piccadilly Circus. London Dungeon and Big Ben are also within 2 miles (3 km).
Dining options, 2 bars/lounges
This smoke-free hotel's 2 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Express check-out, a computer station, and dry cleaning are also on offer.
Free WiFi, LCD TVs
The 785 guestrooms boast modern comforts like LCD TVs with cable channels, along with free WiFi. 24-hour room service, coffee/tea makers, and free newspapers are also available.
The Strand Palace Hotel ratings based on 40 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for The Strand Palace Hotel
Everyone (24)Couples (1)Family (6)
5 out of 5
Bellhops where phenomenal. Recommended great place to eat local food that met our expectations.
Posted by a verified traveller on 29 Feb. 2020
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Comment from Hotel Management
1 Mar. 2020
by Guest Relations Manager
Dear Guest,
Thank you for your 5 star review.
I am delighted that you enjoyed your stay with us and especially the Porters. We will make sure your positive feedback is passed onto the team members.
Kind regards,
Joseph Gomes
Guest Relations Manager
4 out of 5
Positive; Patrick at the desk was a gem -- steered me to excellent restaurants. Waitress suggested a perfect meal for me. Food much improved and delicious at the hotel dining room. So, staff, overall, very lovely and welcoming! Location, as always, cannot be beaten!
Negative: There was a ring of wet coffee on the table in the bedroom and a piece of pinky-purple thread -- so neither the table nor the rug had been cleaned prior to our check in. I went to turn o n the shower and the maid had positioned the hose directly facing the open shower door -- result? I turned on the water and was soaked, fully-clothed! I asked for as mop to clean up the bathroom (as I was recovering from a broken leg and did not want to slip.) No one ever came. The newly-renovated bathroom has a sink positioned over 4 feet away from a dimly-lit mirror -- as a female, I could not see my eyes to apply eye makeup. Toilet roll is shin-height next to toilet -- not convenient. When will someone consult a female architect?!
Posted by a verified traveller on 8 Dec. 2019
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Comment from Hotel Management
9 Dec. 2019
by Vanessa
Dear guest,
Thank you for staying with us.
I am glad to see that you have overall enjoyed your stay with us and I do hope that you have had the chance to raise your concerns with a member of staff. Pleased be certain that your feedback is shared with our management; Housekeeping executive ect., and please feel free to share more feedback with us.
We are looking forward to welcome you back to Strand Palace.
Kind regards,
Vanessa
Guest Relations Manager
4 out of 5
The doorman was wonderfully helpful. Super friendly and personable. The concierge Tim was very helpful with tickets and suggestions. Our main girl that cleaned our room was great on her day off someone removed the cash off our night table.
The breakfast was excellent. The location is perfect you can walk to theatre, restaraunts, Trafalgar Square, Charing cross station, and Covent garden market. The hotel itself is nice and clean. The biggest drawback is the Wi-Fi. I had WiFi one night out of eight. They told me four different times there was nothing they could do. It was advertised as WiFi included. Don't count on it. I would give it 5 stars if not for the Wi-Fi problems. But in the age of connection, this needs to be addressed. Still a great place though.
Posted by a verified traveller on 28 Sep. 2019
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Comment from Hotel Management
29 Sep. 2019
by Vanessa
Dear guest,
Thank you for reviewing Strand Palace.
I am pleased to read that you have enjoyed your stay with us and I am proud to share your feedback with the whole team and especially Tim and our doorman.
We very much look forward to welcome you back.
Best regards,
Vanessa
Guest Relation Manager
4 out of 5
Nice hotel but had no clue that all the outlets were 220 volt.
Therefore, none of our small appliances would work. There was a hairdryer furnished but had to go purchase a curling iron that had a 220 plug. I did find out later that they sold converters at some of the shops. Breakfast was nice but scrambled eggs were soupy & not cooked so I avoided them. The rest of the buffet was exceptional which made up for the eggs. Our king bed was actually 2 twin beds put together on a King headboard but slept very comfortable. We loved the location. Walking distance to lots of restaurants & popular sites! All in all, it’s a nice place to stay when you’re visiting London.
Posted by a verified traveller on 26 Aug. 2019
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Comment from Hotel Management
3 Sep. 2019
by Vanessa
Dear guest,
Thank you for staying with us.
We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back.
Best regards,
Vanessa
Guest Relations Manager
5 out of 5
Excellent location two blocks either way from Covent Garden and the Thames and four blocks from Charing Cross Station and Trafalgar Square. Check in and out was easy although I didn't like the policy of collecting an extra 50 pounds a night against any "extras" I used during my stay. That needs to be advertised prior to booking. Room was renovated, clean, cosy, air-conditioned and perfectly adequate for my needs. I was up and out too early to take advantage of the breakfast buffet (not included) but it looked very good. I did eat dinner in the hotel one night and it was very good. I would definitely stay at the Strand Palace again.
Posted by a verified traveller on 25 Aug. 2019
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Comment from Hotel Management
7 Sep. 2019
by Guest Relations Manager
Dear Guest,
Thank you for reviewing Strand Palace.
Kind Regards,
Holly
5 out of 5
Our favorite place to stay in London. We look forward to the next trip.
Posted by a verified traveller on 19 Aug. 2019
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Comment from Hotel Management
7 Sep. 2019
by Guest Relations Manager
Dear Guest,
Thank you for reviewing Strand Palace.
Kind Regards,
Holly
3 out of 5
The location of this hotel is excellent, but the room is definitely way too small.
Posted by a verified traveller on 11 Aug. 2019
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Comment from Hotel Management
7 Sep. 2019
by Guest Relations Manager
Dear Guest,
Thank you for reviewing Strand Palace.
Kind Regards,
Holly
5 out of 5
GREAT location!! Clean, conformable and relaxing rooms. I have been staying at this hotel for over 10 years.
Posted by a verified traveller on 6 Aug. 2019
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Comment from Hotel Management
8 Sep. 2019
by Vanessa
Dear guest,
Thank you for reviewing us.
We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back.
Best regards,
Vanessa
Guest Relations Manager
5 out of 5
Location and staff were perfect. No air conditioning or refrigerator in room were disappointing.
Posted by Kay, from California on 30 Jul. 2019
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Comment from Hotel Management
7 Sep. 2019
by Guest Relations Manager
Dear Guest,
Thank you for reviewing Strand Palace.
Kind Regards,
Holly
5 out of 5
The art deco style is charming and modern. Amenities were perfect; room was superb and bed so very comfortable. Breakfast at Haxells was very good too. I had the beat scrambled eggs there that I e ever had at a buffet let alone a player restaurant. A perfect location for any travel in London.
Posted by a verified traveller on 8 Jul. 2019
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Comment from Hotel Management
12 Jul. 2019
by Guest Relations Manager
Dear Guest,
Thank you for reviewing the Strand Palace. I am delighted you enjoyed your time with us.
Kind Regards,
Holly
There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.
785 guestrooms or units
9 levels
2 dining venues
2 bars or lounges
Built in 1909
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Heathrow Airport (LHR) (28 km / 17.4 mi)
Train station: London Charing Cross Station (0.7 km / 0.4 mi)
Metro station: Charing Cross Underground Station (0.5 km / 0.3 mi)
Room Amenities
The Strand Palace Hotel offers 785 accommodations with laptop-compatible safes and complimentary newspapers. LCD televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Coffee maker
Shower
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Desk
Blackout drapes
Climate control (heating)
Ensuite bathroom
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Haxells Restaurant & Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Gin Palace - Onsite cocktail bar. Open daily.
Joe Allen Restaurant - This restaurant specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Renovation hours are Monday-Friday 8:30 AM-6:30 PM, Saturday 9:30 AM-3 PM, and Sunday 11 AM-4 PM. Guests may experience work-related noise during these times.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Debit cards not accepted
Property follows sanitization practices of Safe Travels (WTTC - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between GBP 10 and GBP 20 per person (approximately)
Early check-in fee: GBP 20 (subject to availability)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Palace Strand
Strand Palace
Strand Palace Hotel
Strand Palace Hotel London
Strand Palace London
Hotel Strand Palace
Strand Hotel London
Strand Palace Hotel London, England
The Strand Palace Hotel Hotel
The Strand Palace Hotel London
The Strand Palace Hotel Hotel London
You should know
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green Tourism Program
National Rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
