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"The check in line was long and only one person was there to check in the guests. " More

By a verified traveller on Fri 21 May 2021

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Hotel Description

3.5-star hotel near Toyota Arena

Close to airport

Within 3 miles (5 km) of this Ontario hotel, you'll find Toyota Arena and Ontario Mills Shopping Mall. Also, Ontario Convention Center is within 3 miles (5 km) and Chaffey College is within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 16 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, comfy beds

In addition to flat-screen TVs with cable channels, the 309 guestrooms offer free WiFi and pillowtop beds. MP3 docks, room service, and coffee/tea makers are also available. Housekeeping is available on request.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$151* Per night/room 5 Oct. - 6 Oct.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive, One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive, Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ontario Airport Hotel & Conference Center ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ontario Airport Hotel & Conference Center

Everyone (11) Couples (2) Family (4)
1 out of 5
Check in was a nightmare..Room was not ready after 3.30 and there was a crowd of people waiting for there rooms..Girl at check in was extremely rude. Will never stay ay this hotel again and I travel here frequently..

Posted by on 12 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by Hotel Management

Thank you for your feedback. We apologize that checkin and staff were not to your expectations. We will use to learn and improve.

4 out of 5
Nice stay

Posted by on 16 Jun. 2021

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Comment from Hotel Management

16 Jun. 2021 by Hotel Management

Thank you for your feedback.

3 out of 5
The check in line was long and only one person was there to check in the guests.

Posted by on 21 May 2021

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Comment from Hotel Management

24 May 2021 by aj

We are sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5

Posted by on 15 May 2021

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Comment from Hotel Management

25 May 2021 by aj

We are sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5

Posted by on 30 Mar. 2021

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Comment from Hotel Management

12 Apr. 2021 by aj

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 20 Jan. 2021

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Comment from Hotel Management

1 Feb. 2021 by Ian

Dear Valued Guest, Thank you for taking the time to rate your recent experience with us, and we hope to welcome you back again soon! Sincerely, Ian Asmundson Director of Operations

5 out of 5
I have been the other hotels in Ontario Ca, and this is the first and very gratifying stay at this hotel. Very clean and well kept

Posted by on 16 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Stephanie

Dear Valued Guest, Thank you for the positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you back again soon! Sincerely, Stephanie Goss Front Office Manager

5 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Stephanie

Dear Valued Guest, Thank you for taking the time to review your experience with us. We appreciate your feedback, and hope to welcome you again soon! Sincerely, Stephanie Goss Front Office Manager

4 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Stephanie

Dear Valued Guest, Thank you for taking the time to review your experience with us. We appreciate your feedback, and hope to welcome you again soon! Sincerely, Stephanie Goss Front Office Manager

5 out of 5
Nice and clean. Food at breakfast was never hot enough.

Posted by on 28 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by Stephanie

Dear Valued Guest, Thank you very much for the five-star review. It is wonderful to hear you enjoyed your stay, including the cleanliness of the hotel, and we appreciate you taking the time to provide feedback. We hope to welcome you back again soon! Sincerely, Stephanie Goss Front Office Manager

About the Ontario Airport Hotel & Conference Center

Location 700 N Haven Ave, Ontario, CA 91764

Property Features

Ontario Airport Hotel & Conference Center offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 24000 square feet (2230 square meters) and includes a conference center. A terrace, multilingual staff, and a garden are also featured at the business-friendly Ontario Airport Hotel & Conference Center. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Ontario hotel.

  • 1 building
  • 309 guestrooms or units
  • 10 levels
  • 24000 sq ft of conference space
  • 2230 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Rancho Cucamonga Station (4.2 km / 2.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Ontario Airport Hotel & Conference Center offers 309 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ontario hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Mr. J - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • .195 percent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 65.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ontario Airport
  • Ontario Airport Hotel
  • Marriott Ontario
  • Ontario Marriott
  • Radisson Ontario Airport Hotel Ontario
  • Hotel Ontario Airport Hotel & Conference Center Ontario
  • Ontario Ontario Airport Hotel & Conference Center Hotel
  • Hotel Ontario Airport Hotel & Conference Center
  • Ontario Airport Hotel & Conference Center Ontario
  • Ontario Airport Hotel
  • Ontario Airport Hotel Conference Center
  • Ontario & Conference Center
  • Ontario & Conference Center
  • Ontario Airport Hotel Conference Center
  • Ontario Airport Hotel & Conference Center Hotel
  • Ontario Airport Hotel & Conference Center Ontario
  • Ontario Airport Hotel & Conference Center Hotel Ontario

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.