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Hotel Faubourg Montreal Downtown Hotel, Montreal, current page

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3.9 out of 5

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"What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to pro ... " More

By a verified traveller on Mon 16 Dec 2019

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Hotel Description

3-star hotel near Sainte-Catherine Street

Heart of Montreal

Within a 10-minute walk of this Ville-Marie hotel, you'll find Sainte-Catherine Street and The Underground City. Notre Dame Basilica and Complexe Desjardins are also within half a mile (1 km).

Business services

A 24-hour fitness center, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the 24-hour business center.

Free WiFi, kitchenettes

The 161 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with cable channels. Pillowtop beds, coffee/tea makers, and free newspapers are also available.

Studio, 1 King Bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

C$84* Per night/room 25 Apr. - 26 Apr.

Studio, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Suite, 1 Bedroom, Kitchenette (One Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Queen Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Kitchenette (2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

See all rooms (8)

Hotel Faubourg Montreal Downtown Hotel ratings based on 10 Verified Reviews

Review Summary

3.9 out of 5 4.0 out of 5.0

Room cleanliness 3.5 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Faubourg Montreal Downtown Hotel

5 out of 5

Posted by a verified traveller on 9 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Minh N.

Dear guest, Thank you for rating us a 5 out of 5. Best regards

4 out of 5

Our 2-person suite was very spacious but not the cleanest.

Posted by a verified traveller on 26 Dec. 2018

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Comment from Hotel Management

31 Dec. 2018 by Minh N.

Dear guest, Thank you for rating us a 4 out of 5. Please share the details of your stay with our team and we will enforce with the housekeeping. Best regards

5 out of 5

What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to provide proof, we showed him a on our phone screenshot of the room & price we had chosen. He did nothing to change this. Made us feel like it was OUR PROBLEM. We have been to this Hotel many times, unfortunately they have lost us as customers due to lack of concern for the Customers issue brought forward to them with no resolve. Not good

Posted by a verified traveller on 16 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Minh N. - FOM

Dear guest, The rate that you booked was 89$ CAD and the rate you show us was $68 USD. We explained it to you but you refused to listen. Thanks,

3 out of 5

I didn't like the room. carpet too old . I had allergies me and my daughter . The stuff doesn't smile very seriouse. I had a trip one week before to new york compare to faubourg montreal a big difference. Very clean . stuff with big smile and helpful breakfast buffet was delicious.

Posted by a verified traveller on 26 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Minh N. - FOM

Dear guest, Thank you for your feedback. Best regards,

3 out of 5

We entered the Hotel Faubourg Montréal but our room was in the adjacent hotel Candlewood suites. This was not what we expected.

Posted by Brian on 5 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Minh N. - FOM

Dear Brian, Thank you for your feedback. As we were having a issue with our system, our hotel was overbook and we had to find you a room at the hotel next to us. We are sorry about this situation out of our will. Best regards,

4 out of 5

Posted by a verified traveller on 19 Jun. 2019

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Comment from Hotel Management

20 Jun. 2019 by Minh N. - FOM

Dear guest, Thank you for rating us 4 out of 5. Best regards,

4 out of 5

Parking is the only problem. We had to park 4 blocks away. They did graciously hold our luggage when we arrived and left so we did not need to carry it all the way

Posted by Ray on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Christopher - Front Desk Supervisor

Dear Ray, Thank you for your review and rating us 4 out of 5. We do apologise about the parking situation at the moment. Best regards,

3 out of 5

Great location, friendly staff. Shower didn't function.

Posted by a verified traveller on 11 Dec. 2018

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Comment from Hotel Management

11 Dec. 2018 by Minh N.

Dear guest, Thank you for your recent visit at Hotel Faubourg Montreal. We are happy to note that you liked our location and friendly staff. Have you contacted our staff to verify and fix the shower? Thank you,

3 out of 5

ADEQUATE. GOOD LOCATION

Pros: Location

Cons: breakfast was very crowded. We tried different times

Location: underground shopping center and METRO were nearby

Hotel was clean. Not charming but adequate. Price was fair. Location was good. couple blocks from METRO and bus line. Breakfast was a 5 out of 10.

Posted by Nancy, from NJ on 28 Jul. 2018

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Comment from Hotel Management

1 Aug. 2018 by Minh N. - Front Office Manager

Dear guest, Thank you so much for your kind review. We are happy to read that you enjoyed our location in downtown Montreal and the cleanliness. We are sorry to hear that the complimentary breakfast did not meet your expectation. Best regards,

5 out of 5

Grande chambre avec cuisinette! Stationnement intérieur. Vraiment bien.

Posted by a verified traveller on 14 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Barbara

Bonjour, Nous vous remercions de votre bon commentaire par rapport à votre récent séjour parmis nous. Notre personnel est dévoué à offrir une expérience à tous nos clients. Merci!

About the Hotel Faubourg Montreal Downtown Hotel

Location 155 Rene Levesque Boulevard East, Montreal, QC H2X 3Z8

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Faubourg Montreal Downtown Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Montreal hotel is smoke free.

1 building
161 guestrooms or units
8 levels
Built in 2002
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Kitchenette
Laundry facilities
Full-sized refrigerator/freezer
Microwave
Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

Train station: Montreal Central Station (1.4 km / 0.9 mi)
Metro station: Champ-de-Mars Station (0.4 km / 0.3 mi)
Parking: Self parking available for a surcharge

Room Amenities

Hotel Faubourg Montreal Downtown Hotel offers 161 air-conditioned accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Montreal hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

In-room kitchenette
Pillowtop beds
LCD television
Cable channels
Refrigerator (full size)
Microwave
Coffee maker
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Toothbrush and toothpaste available

Hotel Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age is: 18
Check-in time ends at 3:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a credit card authorization of CAD 50 within 24 hours of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for CAD 25.0 per night.
Free cribs (infant beds)!

Pet Policy

Pets: CAD 25 per accommodation, per day
Only dogs and cats are allowed
Maximum 2 per room
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Policies

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking. Cash is not accepted.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Parking height restrictions apply
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards not accepted
Staffed front desk
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self parking fee: CAD 27 per day (in/out privileges)
Pet fee: CAD 25 per accommodation, per day
Service animals are exempt from fees
Early check-in fee: CAD 25 (subject to availability)
Late check-out fee: CAD 25 (subject to availability)
Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Holiday Inn Express Centre-ville
Holiday Inn Express Centre-ville Hotel
Holiday Inn Express Montreal Centre-ville Downtown
Holiday Inn Express Montreal Downtown
Hotel Faubourg Montreal
Hotel Faubourg
Faubourg Montreal
Holiday Inn Express Montreal Centre-Ville Hotel Montreal
Hotel Faubourg Montreal Downtown
Faubourg Montreal Downtown
Faubourg Montreal Downtown
Hotel Faubourg Montreal Downtown
Hotel Faubourg Montreal Downtown Hotel Hotel
Hotel Faubourg Montreal Downtown Hotel 183492
Hotel Faubourg Montreal Downtown Hotel Montreal
Hotel Faubourg Montreal Downtown Hotel Hotel Montreal

You should know

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

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Hotel Faubourg Montreal Downtown Hotel