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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property
Hotel near Byward Market Square in Ottawa

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Property preview
Property amenity
Exterior
Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

View in a map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • Place, University of Ottawa
    ‪8 min walk‬
  • Place, Byward Market Square
    ‪8 min walk‬
  • Place, Parliament Hill
    ‪16 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(148 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Access Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Access Tub)

8.6 out of 10
Excellent
(40 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(251 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.2 out of 10
Wonderful
(25 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Ottawa

Heart of Ottawa.Within a 15-minute walk of this Lowertown hotel, you'll find Byward Market Square and University of Ottawa. Also, National Gallery of Canada is within half a mile (1 km) and Rideau Canal is within 2 miles (3 km).

What's nearby

  • University of Ottawa - 8 min walk - 0.7 km
  • Byward Market Square - 8 min walk - 0.7 km
  • Parliament Hill - 16 min walk - 1.4 km
  • Canadian Museum of History - 3 min drive - 2.6 km
  • Casino du Lac Leamy - 6 min drive - 4.8 km

Getting around

  • Ottawa Station - 11 min drive
  • Rideau Station - 11 min walk
  • Ottawa International Airport (YOW) - 22 min drive

Restaurants

  • ‪Chez Lucien - ‬5 min walk
  • ‪Brigid's Well - ‬3 min walk
  • ‪La La Noodle - ‬6 min walk
  • ‪Taco Bell - ‬6 min walk
  • ‪El Taco De Oro - ‬3 min walk

About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel near Byward Market Square in Ottawa
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. A terrace, a vending machine, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Downtown Ottawa East by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Ottawa hotel is smoke free.

  • 182 guestrooms or units
  • 9 levels
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 18 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 7:30 AM to 10:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Reviews

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1316 out of 2533 reviews
Rating 8 - Good. 737 out of 2533 reviews
Rating 6 - Okay. 277 out of 2533 reviews
Rating 4 - Poor. 98 out of 2533 reviews
Rating 2 - Terrible. 105 out of 2533 reviews

Reviews

10/10 Excellent

Carmine

Stayed 2 nights in Jul 2025

10/10 Excellent

Donald, Rowland Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe underground parking.
Stayed 2 nights in Jul 2025

8/10 Good

Cheryl

Not the best neighborhood
Stayed 1 night in Jul 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Megane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait à l’hôtel mais au coin il a un rassemblement pour drogue pour avoir leur dose de la journée
Stayed 2 nights in Jul 2025

8/10 Good

Wayne

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accessible to the byward market
Stayed 1 night in Jul 2025

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact parking was an extra cost by day not even by stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

Sothearith

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bath tub drain want draining, it rain the night we stayed, and you CAN hear the rain drop on the air conditioner housing like a machine gun going off, the hall way as you enter the hall way it had a smell to it but we get what we paid for. Cheap stayed.
Stayed 1 night in Jul 2025

4/10 Poor

Caitlin

Disliked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

Carl

Stayed 2 nights in Jul 2025

10/10 Excellent

Sara, Burlington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of unhoused people in the blocks around the property
Stayed 2 nights in Jul 2025

10/10 Excellent

Farhan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very comfortable stay at this hotel for me and my family.
Stayed 3 nights in Jul 2025

4/10 Poor

Bharat

Stayed 2 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Homeless shelter across the street but really not a problem as the hotel is set up so as not to face and have interaction with them. Just so you know though…
Stayed 1 night in Jul 2025

2/10 Terrible

Tamana

Travelled with family
Disliked: Staff & service, property conditions & facilities
I wasn’t given the room I initially selected. Fridge wasn’t working, pillow cover was burned and bed sheets didn’t feel clean so moved to another room and night time very noisy. At breakfast staff count every bite u take watching u in a unfriendly way. No smile.. won’t ever book another holiday in !
Stayed 1 night in Jul 2025

8/10 Good

Eugene

Stayed 2 nights in Apr 2025

2/10 Terrible

Brandon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bunch of homeless using needles. My room had a ant infestation. No parking.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities
Was in a local location that was easy to get transit around the city and walkable to many shops and restaurants
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Nice hotel, sketchy parking

Not located in the greatest neighbourhood and very limited on site parking. Again off site parking a little sketchy as was the walk from parking lot back to the hotel at/after dusk.
Stayed 1 night in Jul 2025

8/10 Good

Minkyoung

Stayed 1 night in Jul 2025

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mihrace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a homeless shelter across from the hotel, but it is still safe.
Stayed 3 nights in Jun 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, property conditions & facilities
Great location and service
Stayed 4 nights in Jul 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bathrooms. Good location, good breakfast.
Stayed 1 night in Jul 2025