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4.0 out of 5

"It was convenient and the rooms were clean. Loved the lobby area as I spent a couple hours there before my room was ready. " More

By a verified traveller on Wed 29 Jan 2020

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Hotel Description

Hotel near Byward Market Square in Ottawa

Heart of Ottawa

Within a 15-minute walk of this Lowertown hotel, you'll find Byward Market Square and National Gallery of Canada. University of Ottawa and Parliament Hill are also within 2 miles (3 km).

Business services

This hotel features free WiFi in public areas, laundry facilities, and self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 182 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, pillow menus, and free local calls are also available.

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$85* Per night/room 18 Jan. - 19 Jan.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Express & Suites Ottawa Downtown East ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Ottawa Downtown East

Family (3)
4 out of 5
It was convenient and the rooms were clean. Loved the lobby area as I spent a couple hours there before my room was ready.

Posted by on 29 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Maria

Thank you for your review! We are glad you enjoyed your stay with us.

4 out of 5
Nice property with very clean, well decorated and comfortable rooms.

Posted by on 21 Jul. 2019

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4 out of 5
I loved the building and the people who worked there. I went out on the terrace to relax and see the sights, but was disappointed to hear people screaming and fighting in the street. Having a soup kitchen close by does create some issues. Otherwise it was great!

Posted by , from Mattawa on 19 Jul. 2019

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About the Holiday Inn Express & Suites Ottawa Downtown East

Location 235 KING EDWARD AVENUE, Ottawa, ON K1N 7L8

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Restaurant

Property Features

WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. The business-friendly Holiday Inn Express & Suites Ottawa Downtown East also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Ottawa hotel is smoke free.

  • 182 guestrooms or units
  • 9 levels
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Macdonald-Cartier Intl. Airport (YOW) (18.3 km / 11.4 mi)
  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (5.4 km / 3.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express & Suites Ottawa Downtown East offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday INN EXP Stes Downtown East OTTAWA
  • Holiday Inn Express & Suites Ottawa Downtown East Property
  • Holiday Inn Express & Suites Ottawa Downtown East Ottawa
  • Holiday INN EXP Stes Downtown East
  • Express & Suites Ottawa Ottawa
  • Express & Suites Ottawa Ottawa
  • Holiday Inn Express & Suites Ottawa Downtown East Hotel
  • Holiday Inn Express & Suites Ottawa Downtown East Ottawa
  • Holiday EXP Stes Downtown East OTTAWA
  • Holiday EXP Stes Downtown East
  • Property Holiday INN EXP Stes Downtown East OTTAWA
  • OTTAWA Holiday INN EXP Stes Downtown East Property
  • Property Holiday INN EXP Stes Downtown East
  • Holiday Inn Express & Suites Ottawa Downtown East Hotel Ottawa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.