2/10 Terrible
Clair
Travelled with partner
Nov 12, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, this is not a 4 Star Hotel. The lobby - the only public space - is a small room right off the front door entrance. Very few rooms, dark close hallways. Ventilation is not great. Checking in for a 6-day stay, my husband and I were given a room with 6-inches of closet hanging space. Really? That is completely ridiculous. We immediately asked the front desk manager to be re-assigned a room with at least a small wardrobe to hang our clothes and explained we travel with an extensive wardrobe. We could not be moved until the next day - even though we were checking in at noon. So we did not unpack until noon on our second day. But to top off this inconvenience, I was ROBBED. A $600 Dries Van Noten sweater simply disappeared from the wardrobe. I wore it to dinner the second night - and even had a dated iPhone photo of me wearing it. When I went to wear if 4 days later, the hanger was empty. (The sweater was also included in the detailed packing list I keep on my phone in case of lost luggage.) When I reported the theft to the front desk manager, she was completely unhelpful - saying she would have to check "film" and would get back to me in 2 days. One week later, I sent an email asking for the promised update and received replies saying that" (1) no film showed anyone entering our room and leaving with the sweater visibly in their possession - wow - big surprise - and (2) I would have to file a police report, which having left Paris was not possible. BEWARE!
Clair
Stayed 6 nights in Oct 2025