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"All good.All good. I have nothing further to add. This the third survey I've been asked to fill out. TOO MUCH! " More

By a verified traveller on Fri 31 May 2019

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Hotel Description

Family-friendly 4-star hotel near Jardin des Plantes

City center retreat

At this 12th Arrondissement hotel, you'll be within a 5-minute walk of Ministry of Finance and AccorHotels Arena. Also, Jardins de Bercy is within half a mile (1 km) and Jardin des Plantes is within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and supervised childcare. WiFi in public areas is free.

Free WiFi, flat-screen TVs

The soundproofed guestrooms offer free WiFi and free bottled water. Flat-screen TVs come with satellite channels, and other amenities include free minibar items and premium bedding.

Executive Double Room, 1 Double Bed with Sofa bed, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Novotel Paris Centre Bercy ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Paris Centre Bercy

Everyone (3) Couples (1)
4 out of 5
All good.All good. I have nothing further to add. This the third survey I've been asked to fill out. TOO MUCH!

Posted by on 31 May 2019

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Comment from Hotel Management

3 Jun. 2019 by RL

Dear guest, thank you for rating us, see you soon in Paris.

5 out of 5

Air conditioning didn’t work 5 out 7 nights.

Air conditioning didn’t work 5 out of 7 night. Francois the bartender was great.

Posted by , from merrimack nh on 21 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by RL.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2 out of 5

This is NOT the place to stay

Cons: 4. Snooty breakfast hosted thought she was doing us a favor by seating us to our paid breakfast. 5. Asked for taxes at check out; paid upon check in.
My experience at this hotel was totally shaped by the reception staff and the hostess at breakfast. List below: 1. Upon check-in, they couldn't find my reservation. However, I had given them the name of my travel companion who was arriving early and I know that person was already in the room. When I showed my passport, it was found (why didn't he just ask for my passport to verify who I was in the first place?) Then I was given a key. He never told me the room number or how to get to the room. When asked, he seemed embarrassed, no apologies however. (Point of note, my companion was not asked to verify identity either at check-in.) 2. I called reception after the first night because it was very hot in the room. I was told because it was cool outside, that the air would not work. So, basically, just "sweat" it out. 3. After a long day of walking around Paris, we wanted some coffee and the allotment had not been replaced in our room. When I asked about it, was told our Do Not Disturb sign was on the door, so we did not receive coffee. Our room had been cleaned, how was that an exuse? After a lot of turmoil, a receptionist replaced our coffee after yelling at us that she was not housekeeping, she was reception. (really, yelling at the customer? Why did I just give you $1000.00 of my money?) When I see ads from hotels saying they'll do anything to make your stay more comfortable, this attitude just blew my mind. 4. (see below for more)

Posted by on 2 Oct. 2015

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3 out of 5

Good Hotel but everything was under reshuffle.

Pros: The locations was great, close to the metro and you can walk to Notre Dame.
From the street to the lobby all was under reshuffle. It was uncomfortable.

Posted by , from Mexico on 10 Sep. 2015

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About the Novotel Paris Centre Bercy

Location 85 Rue De Bercy, Paris, Paris 75012

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. Event space at this hotel measures 1722 square feet (160 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Novotel Paris Centre Bercy. This 4-star Paris hotel is smoke free.

  • 1 building
  • 151 guestrooms or units
  • 6 levels
  • 1722 sq ft of conference space
  • 160 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Roissy-Charles de Gaulle Airport (CDG) (33.8 km / 21 mi)
  • Train station: Paris Bercy Bourgogne-Pays d'Auvergne Station (0.3 km / 0.2 mi)
  • Metro station: Bercy Station (0.2 km / 0.1 mi)

Room Amenities

Novotel Paris Centre Bercy offers 151 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Paris hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Stocked minibar (free)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Gourmet Bar - Overlooking the garden, this theme restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: EUR 10 per pet (varies based on length of stay)
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.88 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 17 per person (approximately)
  • Nearby parking fee: EUR 30 per day
  • Pet fee: EUR 10 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Paris Bercy
  • Novotel Paris Bercy Paris
  • Paris Bercy Novotel
  • Novotel Paris Bercy Hotel Paris
  • Novotel Paris Centre Bercy Hotel
  • Novotel Paris Centre Bercy Paris
  • Novotel Paris Centre Bercy Hotel Paris

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.