4.8 out of 5

"Outstanding service, rooms are not as big as they appear in the pictures. But a great hotel overall. I booked a room with a parcial ocean view but go ... " More

By a verified traveller on Fri 06 Jul 2018

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Hotel Description

5-star beachfront hotel near Playa del Carmen Maritime Terminal

Beachfront retreat

Within a 10-minute walk of the hotel, you'll find Quinta Avenida and Mamitas Beach Club. Playa del Carmen Maritime Terminal is within 2 miles (3 km) and Xplor Theme Park is within 9 miles (15 km).

Luxury amenities

A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this luxury hotel. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Bring the family and enjoy the children's club, children's pool, and kid-friendly dining.

Free Internet, iPod docks

The 314 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include furnished balconies, iPod docks, and 24-hour room service.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$215 per night

Suite (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Swim up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand, Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Hyatt Playa Del Carmen Resort ratings based on 17 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hyatt Playa Del Carmen Resort

Everyone (16) Couples (1)
5 out of 5

Posted by on 20 Apr. 2019

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5 out of 5
The hotel is very nice and has all the amenities you need for a comfortable stay. The view is fantastic and the staff is friendly.

Posted by , from Guadalajara, Mexico on 29 Oct. 2018

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Comment from Hotel Management

29 Oct. 2018 by Grand Hyatt Playa del Carmen Resort

Thank you very much! Come back soon. :)

3 out of 5

Great location for 5a Avenida

We just got back yesterday from this hotel, the hotel itself is perfect, staff is great, pools are beautiful and view of the ocean is gorgeous too, you can walk to 5a Avenida everyday, 5a Avenida has shops and restaurants, but this is not a hotel to stay at if you enjoy spending time on the beach. The beach in front of the hotel fills up with people from PDC, they walk along the beach and sit right infront of you, put up their umbrellas, chairs, canopies and completely block your view. Also right now PDC has tons of seaweed in their ocean water making it imposible to get in the water and giving a foul smell. Both of the negative parts of the hotel are not the hotels fault, they can not due anything to control these situations, one is Mother Nature and the other is a law (beaches are public places), but we have never stayed at a beachfront hotel were people were so inconsiderate of hotel guests.

Posted by , from Houston on 29 Jul. 2018

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Comment from Hotel Management

18 Aug. 2018 by Grand Hyatt Playa del Carmen

:( Sorry

5 out of 5

Amazing stay

Outstanding service, rooms are not as big as they appear in the pictures. But a great hotel overall. I booked a room with a parcial ocean view but got one with a view to the lobby

Posted by on 6 Jul. 2018

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Comment from Hotel Management

8 Jul. 2018 by Grand Hyatt Playa del Carmen Resort

Thank you :) We hope to see you soon in the near future. Front desk are always available for any inquiry.

5 out of 5

Partial ocean view

We asked to change our room because the first room did not have partial ocean view we had paid for. The front desk was very understanding and professional in making that change.

Posted by , from San Francisco on 30 Apr. 2018

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Comment from Hotel Management

24 Aug. 2018 by Grand Hyatt Playa del Carmen Resort

Thank you! :)

5 out of 5
Te room was very, very clean. The food was EXCELLENT! Drink prices were low! By far the best place to stay in Playa.

Posted by on 16 Apr. 2018

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Comment from Hotel Management

24 Aug. 2018 by Grand Hyatt Playa del Carmen

Thank you! We are very happy with your 5 star review :)

5 out of 5
This hotel was lovely. The pictures on line did it little justice it was well maintained and just overall a really cool place to stay.

Posted by on 12 Apr. 2018

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Comment from Hotel Management

24 Aug. 2018 by Grand Hyatt Playa del Carmen

Thank you! :) Come back soon

5 out of 5

Loved hotel. Didn't want to leave.

Loved hotel. Didn't want to leave. Excellent service, food, staff, housekeeping, setting.

Posted by , from roslyn new york on 1 Aug. 2017

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Comment from Hotel Management

24 Aug. 2018 by Grand Hyatt Playa del Carmen

Thank you! We are very happy with your review. :)

5 out of 5

Great first trip to Playa Del Carmen

Pros: Perfect beach location, excellent pool area, and excellent service.
Cons: The only thing I would would change would be to add a small refrigerator to the room in addition to the mini-bar.
Location: The hotel is one block from the 5th Avenue bar/restaurant/shopping area. You can walk everywhere. It's a perfect location.
My wife and I stayed at the Grand Hyatt Resort Playa Del Carmen from July 8 - July 15. We were impressed with the service from the moment we arrived. The check-in process was quick and friendly. The Bellman brought our bags right away and walked us through the room's amenities. The king room was spacious and modern and had good AC. The atrium and pool deck area have a panoramic view of the beach and Cozumel. The bar overlooking the pool deck has excellent bar tenders that are very personable. Their selection of rum and tequila is impressive. We spent every afternoon on the beach. The pool deck staff set us up with towels, chairs and umbrellas very quickly each day. The resort has servers assigned to handle food and beverage orders for the beach. We received excellent service each day at the beach - especially from Manuel who was fast, friendly, and always smiling. The water was crystal clear and warm. We ate dinner at The Grill restaurant on the last night and enjoyed the food and the service. The management at the resort is visibly engaged and on top of things. Security at the hotel is visible, professional and friendly at all hours. The manager of the pool & beach areas checked in with us personally on our third day at the beach to inquire about the quality of our service. On the day we were leaving, the Bell desk manager called our Super Shuttle service to make sure they were close when they were running late.

Posted by , from Phoenix on 18 Jul. 2017

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Comment from Hotel Management

24 Aug. 2018 by Grand Hyatt Playa del Carmen

Thank you so much for your beautiful description! We are very happy. Please come back soon. :)

5 out of 5

Hotel was fantastic, clean and very modern. La Cocina restaurant was excellent, my compliments to Yairo, our waiter, he took care of our every need in a very professionally manner. The view from our room was magnificent. The only disappointment for our 6 day stay was that 90% of the programs were in Spanish with no subtitles, suggest more programs in English. Checking in and out was very easy due to the knowledgeable and courteous staff. Will definitely recommend to friends.

Posted by on 28 Jun. 2017

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Comment from Hotel Management

24 Aug. 2018 by Grand Hyatt Playa del Carmen

Thank you very much for your review! We are delighted about it. Come back soon. :)

About the Grand Hyatt Playa Del Carmen Resort

Location 1a Avenida esquina Calle 26, Playa del Carmen, QROO 77710

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Grand Hyatt Playa Del Carmen Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 314 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2014
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (55.7 km / 34.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Playa Del Carmen Resort offers 314 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily.

The Grill at 1 26 - This beachfront steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests must contact this property in advance to reserve a crib (infant bed). Contact the property using the information on the reservation confirmation received after booking.

This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Newspaper
  • In-room coffee
  • In-room bottled water

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

All Inclusive Promotion

Book a stay in an "All Inclusive" rate plan and receive all meals free of charge (Christmas dinner, Christmas brunch, and New Year's Eve dinner are not included).


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.