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"Pros- Food was excellent, beach and infinity pool were nice. Cons- communication about how to get towels, events, etc was awful. Things were very sp ... " More

By a verified traveller on Sun 09 Jun 2019

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Hotel Description

4.5-star beachfront property near Mamitas Beach Club

Beachfront retreat

You'll find Grand Coral Golf Riviera Maya and Quinta Avenida within 3 miles (5 km) of this Playa del Carmen property. Punta Esmeralda Beach and El Camaleon Mayakoba Golf Course are also within 3 miles (5 km).


This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

IPod docks, LCD TVs

Boasting comforts such as premium bedding and pillow menus, the 662 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include balconies or patios, iPod docks, and LCD TVs with cable channels.

Suite, 1 King Bed with Sofa bed, Garden View (NE BEDROOM PENTHOUSE RESORT RESIDENCE)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max


Bed Count 1 King Bed Maximum Occupancy 1 Max

Room, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM RESORT RESIDENCE)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Room, Multiple Beds, Garden View (DELUXE)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Fives Beach Hotel & Residences - All Senses Inclusive ratings based on 5 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Fives Beach Hotel & Residences - All Senses Inclusive

Family (1)
3 out of 5
Pros- Food was excellent, beach and infinity pool were nice. Cons- communication about how to get towels, events, etc was awful. Things were very spread out- 10 min walk from room to beach, no snacks delivered pool side, options for self serve were very limited, pretty much only a basic burger or a taco, drink service was very slow, all drinks were super sweet, room needed a scrubbing, house keeping was inconsistent, some days snacks on fridge, others not.

Posted by on 9 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Fernanda Corona

Dear guest Thank you very much for your comments which are very important to us because they help us to improve. We are very sorry that your stay has not been entirely good. We will pass the comments to our Food and Beverage Manager for the respective follow-up. Best regards...

1 out of 5

Choose something else

I just returned from Azul Fives by Karisma. I felt like in a third world country. My wife clothes were disappearing. Bed bugs, were all one the place. A BAD,BAD, experience. 

Posted by , from Chicago, IL on 28 Jun. 2013

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1 out of 5

AAA gave this a 4.5 diamond rating. On a great day I would give them a 2 diamond rating. Never again for my family.

Room service took 2 hours, maid service knocked at the door at 11pm and the resort food was not representative of a AAA 4.5 diamond rating.

Posted by , from San Diego, CA on 17 Aug. 2012

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2 out of 5

overpriced resort

Pros: Free breakfast
Cons: No free Internet, Noisy, Poor breakfast
Be aware I travel a lot this is not 5 star hotel, and services are not great, limited menu in restaurants, staff are friendly, but they make mistakes in orders because lack of English. The best part in this hotel is kids club

Posted by , from usa on 19 Dec. 2011

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5 out of 5

Loved This Hotel

Pros: Quiet
Cons: No free Internet
Stayed at the Azul Fives recently in November 2011. I would definitely stay at this hotel again when I return to Playa del Carmen. Staff was courteous and friendly. Best experience I've had with a hotel in all my years of travel :-)

Posted by on 11 Nov. 2011

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About the The Fives Beach Hotel & Residences - All Senses Inclusive

Location Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Scuba diving excursions not included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba diving certification not included
  • Surcharge for bottled wine
  • All available beverages included
  • Surcharge for bottled liquor
  • Scuba lessons included
  • Activities/services from independent operators not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Theme parties included
  • Snorkeling included

Property Features

The Fives Beach Hotel & Residences - All Senses Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Fives Beach Hotel & Residences - All Senses Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 662 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • DVD player


Available in some public areas: WiFi (surcharge)


Free self parking , Free valet parking


  • Property shuttles: Shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Fives Beach Hotel & Residences - All Senses Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. Coffee/tea makers and free minibar items are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.

Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.

AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • Pets and service animals are not allowed at The Fives Beach Hotel & Residences - All Senses Inclusive


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No pets or service animals allowed
  • Debit cards

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.