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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property
4-star beachfront property near Playa Dorada Golf Course

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Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

Outdoor wedding area
5 restaurants, breakfast, lunch, dinner served; international cuisine
Breakfast meal
5 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 6:00 AM to 7:00 PM, free cabanas, pool umbrellas

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included

Explore the area

View in a map
Playa Dorada Complex, Puerto Plata, 570000
  • Place, Playa Dorada Golf Course
    ‪1 min walk‬
  • Place, Playa Dorada
    ‪1 min drive‬
  • Place, Embassy of the United States Dominican Republic
    ‪8 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪71 min drive‬

Room options

View all photos for Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Room Superior

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 4

View all photos for Room Junior

Minibar, in-room safe, individually decorated, individually furnished

Room Junior

  • 49 sq m
  • Sleeps 4

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

7.8 out of 10
Good
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

7.8 out of 10
Good
(28 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

8.8 out of 10
Excellent
(6 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

7.4 out of 10
Good
(8 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

About the area

Puerto Plata

On the beach.A stay at this Playa Dorada property places you within half a mile (1 km) of Playa Dorada Golf Course and 3 miles (5 km) of Lorilar Ranch. Amber Museum is 4.3 mi (6.8 km) away.

What's nearby

  • Playa Dorada Golf Course - 1 min walk - 0.2 km
  • Playa Dorada - 1 min drive - 0.4 km
  • Malecón De Puerto Plata - 8 min drive - 6.8 km
  • Embassy of the United States Dominican Republic - 8 min drive - 7.1 km
  • Puerto Plata Cable Car Base Station - 9 min drive - 8.7 km

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 22 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪Ristorante Passatore - ‬3 min walk
  • ‪Ibero bar - ‬3 min drive
  • ‪V Heavens Rosmarino - ‬9 min walk

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

4-star beachfront property near Playa Dorada Golf Course
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Heavens by Wyndham, A Trademark All Inclusive offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at Viva Heavens by Wyndham, A Trademark All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Puerto Plata property.

  • 180 guestrooms or units
  • 3 levels
  • 5 dining venues
  • Built in 2015
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. This Puerto Plata property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Heavens by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Reviews

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

7.4

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 360 out of 1005 reviews
Rating 8 - Good. 274 out of 1005 reviews
Rating 6 - Okay. 174 out of 1005 reviews
Rating 4 - Poor. 92 out of 1005 reviews
Rating 2 - Terrible. 105 out of 1005 reviews

Reviews

10/10 Excellent

Doreen

Stayed 1 night in Jul 2025

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Miguel, Stratford

Travelled with family
Disliked: Amenities
Evelyn the manager was great, but unfortunately food was horrible and most people didn’t care. I was expecting a very relaxing time and my wife almost had an asthma attack. Room very humid and the air condition was really bad. I was trying to get a refund and leave earlier but I knew the cancellation policies were not good for me and Evelyn changed our mind and got a different room and it was perfect for us. But the whole experience wasn’t good and it wasn’t cheap either for a family of 4. I can get a 5 star hotel in Punta Cana for the same price. The beach is another story. It is so beautiful and peaceful, that you don’t think you’re in that hotel. Playa Dorada is so beautiful and they should get that place back in the map. Definitely not coming back to this hotel and I don’t recommend it either.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort was exactly what I was looking for. I was looking for a small resort to take my kids on their first international trip. The staff was very friendly and helpful, lots of games and activities, and it wasn’t over crowded. Everything was clean, reservations were easy to come by, and I never had a hard time finding a good seat by the pool or the beach.
Stayed 5 nights in Jul 2025

10/10 Excellent

Gregor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and great food.
Stayed 7 nights in Jul 2025

6/10 Okay

Marisol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The pool are was nice. The staff is friendly. The food is not great. The beach is a long walk away.
Stayed 1 night in Jul 2025

10/10 Excellent

Kasana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food at the Ala cart restaurants!

Property was very clean and modern. Very good nightly entertainment and pool areas. My only complaint is that the beach is a long walk from the common areas.
Stayed 5 nights in Jun 2025

6/10 Okay

Lizette, sunnyside

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s an old property the staff is very very nice but the hotel needs a renovation, it’s old the pool is very small and there were mosquitoes inside the room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy beach, night event,good food, the employees are very friendly and the facility is very clean, we have not complaing
Stayed 3 nights in Jul 2025

10/10 Excellent

Clyde, REYNOLDSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Marino

Travelled with family
Liked: Property conditions & facilities
The property and around the property is nice and beautiful but the resort is small and the stuff is limited,the buffet restaurant is very small and they have not much selection of food,the food it’s okay but I can not say that the food is great because it’s not.
Stayed 2 nights in Jun 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family and I enjoyed our stay at viva. The staff was very nice but the food/restaurants needs improvements.
Stayed 3 nights in Jun 2025

8/10 Good

Ethan Nessim, Telford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort
Stayed 7 nights in Jun 2025

10/10 Excellent

Aliaksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Замечательное место для семейного отдыха. Чистый удобный номер. Вкусная еда и замечательный кофе))). Весёлая анимация днём и вечером, очень увлекательно. Чистый пляж, великолепная пиццерия. Много хороших ярких эмоций мы получили покатавшись на катамаране с весёлым капитаном. Дорожка к пляжу вдоль пруда с черепахами тоже помогла погрузиться в атмосферу отдыха. Хорошее место: есть всё нужное и ничего лишнего.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nidia

Stayed 4 nights in Jun 2025

8/10 Good

Krenlly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jun 2025

6/10 Okay

DIEGO, ALEXANDRIA

Liked: Cleanliness
Stayed 7 nights in Jun 2025

2/10 Terrible

Angela

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No Thing. Horrible service and food
Stayed 3 nights in Jun 2025

8/10 Good

Dahiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jun 2025

6/10 Okay

Rafael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We were disappointed to find that the à la carte restaurants were closed for the duration of our 5-day stay, with only one available option for one of the days. This was not communicated to us in advance, which significantly affected our overall experience. Additionally, the hot tub was out of service throughout our visit. More concerning were the instances of roaches—three found in our room and another near the buffet area. While we understand that humidity can contribute to this issue, it raises concerns about cleanliness and maintenance standards. On a positive note, the staff were consistently friendly and courteous, which we appreciated. However, the lack of transparency regarding amenities and the presence of pests made this stay fall short of our expectations. We were told more is offered on the weekend but we were there during the week.
Stayed 5 nights in Jun 2025

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, except for the presence of a mosquitoes infestation..
Stayed 2 nights in Jun 2025

8/10 Good

Sreypich

Stayed 6 nights in Jun 2025

8/10 Good

Shantel

Travelled with family
Liked: Amenities, property conditions & facilities
Positive: Beautiful resort & perfect beach. The service & staff were amazing. Lots of activities for the kids & the staff worked hard to make your stay an enjoyable one. They upgraded us to a VIP room which was very new & renovated. Negative: even though there were 4 a la carte restaurants, they only allowed us to use one out of our three nights. The reason was because it was low season. This was very disappointing as this is the main reason I booked this resort. The food lacked quality & variety.
Stayed 3 nights in Jun 2025

6/10 Okay

Lauren Blair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in May 2025