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Viva Heavens by Wyndham, A Trademark Resort

Property class: 4

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Photo gallery for Viva Heavens by Wyndham, A Trademark Resort

A beach with rows of white lounge chairs and palm trees, a wooden deck, and a view of the ocean.
Property video
A spacious lobby with a reception desk, seating area, and a central round table.
A spacious restaurant with high ceilings, wooden beams, and a central bar area. Tables are set with white tablecloths and chairs.
A beachside resort with rows of white lounge chairs and umbrellas, palm trees, and a wooden deck.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Dorada Complex, Puerto Plata, 570000
  • Place, Playa Dorada Golf Course
    ‪1 min walk‬
  • Place, Playa Dorada
    ‪1 min drive‬
  • Place, Mount Isabel de Torres
    ‪6 min drive‬
  • Airport, Puerto Plata (POP-Gregorio Luperon Intl.)
    ‪29 min drive‬

Room options

View all photos for Room Superior

A hotel room with two beds, a desk, a TV, and a window with curtains.

Room Superior

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Double Beds

View all photos for Room Junior

A modern hotel room with a bed, a sofa, a dining table, and a balcony with outdoor furniture.

Room Junior

  • 49 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Double Beds

View all photos for Bliss 1 king size bed, non-smoking

A hotel room with a large bed, two bedside lamps, a nightstand with a phone and a lamp, and a wall-mounted vent.

Bliss 1 king size bed, non-smoking

7.2 out of 10
Good
(9 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 King Bed

A modern hotel room with a large bed, bedside lamps, a desk, and a TV.

Nirvana 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • Garden view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

A hotel room with two beds, a balcony with chairs, and a view of the outside.

Nirvana 2 queen size beds, non-smoking.

8.0 out of 10
Very good
(40 reviews)
  • Garden view
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amnesia 1 king size bed, non-smoking

A modern hotel room with a bed, a sofa, a dining table, and a balcony with chairs.

Amnesia 1 king size bed, non-smoking

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Amnesia 2 queen size beds, non-smoking

A hotel room with two beds, a TV, a sofa, and a balcony with a view of greenery.

Amnesia 2 queen size beds, non-smoking

7.4 out of 10
Good
(10 reviews)
  • Garden view
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

A modern hotel room with a large bed, bedside lamps, a desk, and a TV.

Nirvana 1 king size bed, handicapped accessible, non-smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for All Together, Non-Smoking

A hotel room with a large bed, a bedside table with a lamp, a TV mounted on the wall, and a window with curtains.

All Together, Non-Smoking

  • Garden view
  • 49 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

About the area

Puerto Plata

On the beach.You'll be within 2 miles (3 km) of Playa Dorada Golf Course and 6 miles (10 km) of Lorilar Ranch with a stay here. Amber Museum is 4.3 mi (6.8 km) away.
View more Resorts in Puerto PlataOpens in a new window

What's nearby

  • Playa Dorada Golf Course - 1 min walk - 0.2 km
  • Playa Dorada - 1 min drive - 0.3 km
  • Mount Isabel de Torres - 6 min drive - 3.0 km
  • Malecón De Puerto Plata - 17 min drive - 7.4 km
  • Ocean World Adventure Park - 33 min drive - 14.8 km

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 22 min drive

Restaurants

  • ‪Restorant Italiani Sapore Di Mare - Gran Ventana Resort - ‬4 min walk
  • ‪Ibero bar - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive

About this property

Viva Heavens by Wyndham, A Trademark Resort

Viva Heavens by Wyndham, A Trademark Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Heavens by Wyndham, A Trademark Resort offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at Viva Heavens by Wyndham, A Trademark Resort. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Puerto Plata property.

  • 180 guestrooms or units
  • 3 levels
  • 5 dining venues
  • Built in 2015
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viva Heavens by Wyndham, A Trademark Resort offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. This Puerto Plata property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.

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  • Breakfast included
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Renovations and closures

The property will be renovating from August 31 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Heavens by Wyndham, A Trademark Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Frequently asked questions

How close is Viva Heavens by Wyndham, A Trademark Resort to the airport?

Viva Heavens by Wyndham, A Trademark Resort is 9.4 mi (22-min drive) away from the Gregorio Luperon Intl. Airport (POP) airport, the closest popular airport to the property.

How much does it cost to stay at Viva Heavens by Wyndham, A Trademark Resort?

As of Oct 11, 2026, prices found for a 1-night stay for 2 adults at Viva Heavens by Wyndham, A Trademark Resort on Oct 19, 2026 start from CA $356, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Viva Heavens by Wyndham, A Trademark Resort have an airport shuttle?

Airport shuttle services are not available at Viva Heavens by Wyndham, A Trademark Resort.

Does Viva Heavens by Wyndham, A Trademark Resort offer free breakfast?

Viva Heavens by Wyndham, A Trademark Resort does not offer free breakfast.

What time is check-in at Viva Heavens by Wyndham, A Trademark Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does Viva Heavens by Wyndham, A Trademark Resort have a pool?

Viva Heavens by Wyndham, A Trademark Resort features an outdoor pool. Guests can enjoy pool access from 6:00 AM to 7:00 PM.The property will be renovating the pool from August 31 2026 to September 30 2026 (completion date subject to change).

Does Viva Heavens by Wyndham, A Trademark Resort have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a poolside location, and al fresco dining.

How close is Viva Heavens by Wyndham, A Trademark Resort to downtown Puerto Plata?

Viva Heavens by Wyndham, A Trademark Resort is 3.8 mi away from Puerto Plata.

Viva Heavens by Wyndham, A Trademark Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 394 out of 1000 reviews
Rating 8 - Good. 252 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 89 out of 1000 reviews
Rating 2 - Terrible. 102 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food the people are great
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing visit and lovely people around
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has great vives
Stayed 13 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This was a very pleasant place to stay, very beautiful
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with family!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, I recommend to everyone to go the resort. I love it.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. People from all over North and South America visiting. Perfect size for our family to relax and enjoy.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The best part was the amazing entertainment—there were activities for both adults and kids all day long, so no one ever got bored. The room was clean, the staff was welcoming, and the resort had a great atmosphere. The only thing that could be improved is the Wi-Fi, as it was quite slow. Other than that, everything was excellent, and we would happily come back
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value overall.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
lack of elevators was the only downside to the resort if you have walking issues, otherwise food was excellent, and so were the staff. Entertainment fantastic, so much better than at Punta Cana. Will certainly revisit. Desk manager Sofia extremely accomodating, housekeeper Mercedes wonderful.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, hot water, food was good….and I doubled up on the Tequila shots. Service was also good I tipped the bartender when I checked out…for the price I was satisfied
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
There was a river next to the resort needs to be cleaned and maintained people love nature and wildlife
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite place to relax and lay back from the city craziness. For the deal we got it was an amazing experience. We are going back for sure. The food was really good too, variety and well done. Honestly, nothing to complaint about it. I recommend it. This was my first experience in an all inclusive resort, and I am glad I did it. Very satisfied.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievably staff. Good ac. Bar was good.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very pleasant but the drinks are very limited if you are not a member I will not recommend it if you are not a member
The beach is beautiful and super clean
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. Probably the kindest most helpful staff ever. Good food! I will definitely return.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The property was beautiful and I had a wonderful time. The only bad thing was the lingering cats in the front lobby and in the stairwells.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This resort was truly amazing! Great entertainment, great food, great rooms and overall great service. I definitely recommend it to everyone.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The specialty restaurants for dinner are excellent; however, the buffet restaurant for breakfast/lunch/dinner is not the best, although you can find something good to eat (not a lot of variety.
Stayed 5 nights in Feb 2026