511 Puerto Plata Hotels From C$119

I have been coming to Iberostar for 10 years! I love and enjoy may stay always. The staff is great: friendly, helpful, polite and respectful. It seems that you are taking care by angels. They greet you always with a smile, they are attentive and problem solve when you need anything. The food is average, it used to be much better few years ago. The best part is the fruits varieties- great selection of season tropical fruits and since is done constantly, it is always available. My whole family is has been here! The quality is great for the price! I recommend it!

Our experience was fantastic, we enjoy the people very friendly good food lots of drinks thank you for wonderful service will back soon.

I have to say that the food is probably the best part of this all inclusive resort. It`s not bland and it actually tastes real especially the local dishes. The grounds are well kept, the employees are always smiling and helpful. The resort has a private beach and it is next to playa Alicia, Sosua beach is a walkable distance. If you total the flight cost, the hotel, the meals and the drinks separately this resort comes as the best deal in Sosua.

I am a person who never leaves reviews but I want to let people know before booking this hotel before they feel like they have wasted their money like I have. I stayed here from 3/12-3/16/18. This hotel is literally for people that are 50+. I am 20 years old and so was the person I went with and we felt very left out and found ourselves bored! Of course, we enjoyed the pool and beach and made the best of it but it is a very small resort and not very fun. The rooms were nice and clean but the plumbing HORRIBLE! The person I went with had to go back to the room to get his wallet and he found that the toilet had overflowed and the whole bathroom was soaked. The shower has no door so when you shower the bathroom floods too. The food places are not good. The only good place was the buffet. At the restaurant the portion sizes are very small and the food not even good. The bar was okay but drinks were not mixed well. And what really set me off about this hotel is that our last night it rained and our room flooded. We were on the first floor so all the water had come through the CLOSED sliding doors and flooded our room. We went to the reception desk and asked what we can do and they said nothing cause no other rooms were available and this "never happened before" .. so you're gonna tell me on a tropical island you never got rain before? Yeah no, but to conclude I have been very honest with this review and I will NOT return to this hotel. Felt like a waste!

Well, shall I start with the fact they didn’t have my hotel reservation? I showed them my printed itinerary and they were quick to fix the situation. (I’ll be sending a separate email regarding this.) This resort opened under new management in December and despite only being open a short time, they are running quite smoothly. Not all buildings have been redone, but I doubt you’ll notice except for all the landscapers making the areas much nicer. You may hear the occasional drill, but it was not an issue. The decor has been updated (from the previous photos) and it’s crisp and clean. The food was good in the buffet style dining area, but in the individual restaurants, it was terrific. Lolita’s and Amici were wonderful, as was Oregano which serves a Dominican menu. The hotel staff are wonderful and despite a language barrier (not too many spoke English, but that’s more my problem than theirs), we all communicated fine. The one repeating issue I had was the noise level of the resort. There were a lot of events that required shouting and loud music. At night, there is a disco that goes from 12:30 until 2 AM (according to the front desk). If you are facing the pool area where it’s in the middle of everything, you will notice the thumping of the music in your room. I asked if they could just turn the base down the following morning and I think it was a little better, but you’ll still hear the revelers leaving and yelling at each other across the pool area.

The only thing not terrible about this hotel is the one view of the bay. The hotel has no WiFi, has no hot water, no towels, no soap, has one restaurant not two and the one it does have has a small limited menu and service was horrible and took forever. It does not have a bar or a casino or a lounge or even a place to print a boarding pass and the service was the worst ever. The rooms are not clean and beds are horrible.The hotel was infested with prostitutes. dont go there even if it’s free. The staff although they attempt to be nice are just helpless and slow.

Everything was perfect the food ,room beach poll l lake the show the animacion

Hotel staff were really nice very quiet and comfortable resort would book again

Too many young people drinking and getting loud. Throwing drinks in the pool, foul language.