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Tru By Hilton Richmond Northwest

Property class: 2.5
Hotel near Short Pump Town Center in Richmond

Choose dates to view prices

Photo gallery for Tru By Hilton Richmond Northwest

A breakfast counter with a sign reading 'TOP IT BREAKFAST,' a variety of baked goods, and a coffee machine.
A snack kiosk with a variety of packaged snacks and a refrigerated display.
A multi-story hotel with a blue and grey facade, a prominent logo, and a parking lot with marked spaces.
Terrace/patio
A modern hotel room with two beds, a desk, a chair, a TV, and a window with blinds.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
9950 Independence Park Drive, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Elk's Lodge
    ‪8 min drive‬
  • Place, Regency Square Mall
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

A hotel room with a bed, a bench, a TV, a wardrobe, and a mirror.

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

A hotel room with two beds, a desk, a chair, and a large window.

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

A hotel room with two beds, a nightstand with a lamp, and a wall-mounted light fixture.

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Queen Beds W/Walk In Shower

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

2 Queen Beds W/Walk In Shower

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 King Mobility Accessible Roll In Shower

A hotel room with a bed, a desk, a chair, a TV, and a window with patterned curtains.

1 King Mobility Accessible Roll In Shower

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Hearing Accessible

A hotel room with a bed, a desk, a chair, a TV, and a window with patterned curtains.

1 King Hearing Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the area

Richmond

In Richmond .You'll be within 3 miles (5 km) of Bowlero West End and 6 miles (10 km) of Short Pump Town Center with a stay here. Elk's Lodge and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 6 min drive - 7.2 km
  • Bowlero West End - 7 min drive - 6.5 km
  • Elk's Lodge - 8 min drive - 8.9 km
  • Regency Square Mall - 9 min drive - 7.5 km
  • University of Richmond - 13 min drive - 10.2 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 29 min drive

Restaurants

  • ‪Costco Food Court - ‬17 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬13 min walk
  • ‪Chicken Salad Chick - ‬12 min walk
  • ‪Kroger Fuel Center - ‬3 min drive

About this property

Tru By Hilton Richmond Northwest

Hotel near Short Pump Town Center in Richmond
Tru By Hilton Richmond Northwest offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is available daily. Self parking is free.

Smoking is allowed in designated areas at this Richmond hotel.

  • 106 guestrooms or units
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas
Tru By Hilton Richmond Northwest offers 106 air-conditioned accommodations with hair dryers. 50-inch Smart televisions come with digital channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,427 reviews
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CA $152 total
includes taxes & fees
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Property amenities

Family friendly

  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, mobile payments, Google Pay, and Apple Pay. Cash is not accepted. 
    Guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open May 25 and close September 07.

Frequently asked questions

How close is Tru By Hilton Richmond Northwest to the airport?

Tru By Hilton Richmond Northwest is 20.8 mi (29-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Tru By Hilton Richmond Northwest?

As of Sept 1, 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Richmond Northwest on Sept 13, 2026 start from CA $119, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tru By Hilton Richmond Northwest have an airport shuttle?

Airport shuttle services are not available at Tru By Hilton Richmond Northwest.

Does Tru By Hilton Richmond Northwest offer free breakfast?

Tru By Hilton Richmond Northwest offers free buffet breakfast every day.

Is there a casino at Tru By Hilton Richmond Northwest?

No, there is no casino at this hotel.

What time is check-in at Tru By Hilton Richmond Northwest?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Tru By Hilton Richmond Northwest?

This hotel offers free self parking.

Does Tru By Hilton Richmond Northwest have a pool?

Tru By Hilton Richmond Northwest features a seasonal outdoor pool.

Does Tru By Hilton Richmond Northwest have a spa?

There are no spa services available at this hotel.

How close is Tru By Hilton Richmond Northwest to downtown Richmond?

Tru By Hilton Richmond Northwest is 10 mi away from Richmond.

Tru By Hilton Richmond Northwest Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 78 reviews
Rating 8 - Good. 10 out of 78 reviews
Rating 6 - Okay. 6 out of 78 reviews
Rating 4 - Poor. 7 out of 78 reviews
Rating 2 - Terrible. 7 out of 78 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and nice! Had a great stay
Stayed 1 night in May 2026
Verified review

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Room was clean. Shower was amazing. Staff were very helpful. Breakfast options were great.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been there several times. Always an excellent experience
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very clean, staff very courteous. Very safe parking with our bikes.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t get any better for the price. Late checkin with a toddler was a breeze. Couldnt ask for a nicer person at the desk. Lobby and surrounding inside areas were spotless. Definitely plan on staying here again.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Hafeezah

Liked: Cleanliness, staff & service, property conditions & facilities
Minimal grab-and-go breakfast options
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service clean
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new, very clean. Double bed rooms seemed fairly small but it functioned well enough. Appreciated the convenient location, too.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

August

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and property overall.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Seems like a new hotel with a few things to work out. Very clean.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing to improve. Better snacks
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good. Would like in room coffee and better quality breakfast items Room only had 1 trash can and no do not disturb sign
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was extremely cold but everything else was fine
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ralphann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was amazing! She understood the logistics of how to place guests. Children and pets in designated rooms and having people traveling solo or couples on the upper level!!!! I usually have to request this but this 20 plus year hospitality veteran knew this! I was extremely impressed!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, restocking is not done. If you don’t arrive before 8am you will not find many items
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opening week was rough for the front desk staff but they held it together when the system went down. The manager even stay behind on er birthday evening to handle things. Morning staff was hard to understand, young and meek.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Stanislav

Liked: Staff & service
A new building, not on the map, got confused and headed to another building. A pleasant, cozy room. The floor was slightly dirty from construction debris and there were gaps between the baseboards and the floor.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Tracy

Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 3 nights and the room was not cleaned once even after we made a special request that it be done. I asked for 4 sets of extra towels and we were only given two. There were no luggage carts available as we were checking out. The breakfast was never fully stocked. Trash bins around the hotel were always full. The carpet needed vacuuming. The coffee/tea area was always dirty.
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Lara

Disliked: Staff & service
No housekeeping in three day stay. Elevator broken. Two fire alarms. One at 5:15 am. Night staff clueless. Charged us twice and gave us wrong room and said they couldn't do anything about it. Overall, terrible stay. Find somewhere else.
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator broken. Charged twice.Two false alarm fire drills during a three day stay. No housekeeping. Night-time staff was clueless. Food on second day was sparse and still frozen. Second room for kids was completely wrong and they didn't fix it when we asked. Overall, worst stay I've ever had in a hotel.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
For a new hotel we had no hot water. Room was nice Breakfast was poor. The hostess seemed annoyed when asked about simple things like can we have some milk. Or can you get the pancake maker working. We usually have breads or muffins but not here. Although she seemed happy about getting food for herself to eat. When I or others asked the front desk person to help we thought she was talking to us but she was on her phone talking through her airpods She was on her phone all the time. Check in took long because all the staff were in the room on the left. Won’t stay here again. Thanks
Stayed 1 night in May 2026
Verified review

8/10 Good

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome and clean. I just had trouble with controlling the thermostat. The staff initially was overwhelmed, but was able to get our reservation straight. The stay overall was really good and I would stay at the same hotel again.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Marta

Stayed 2 nights in May 2026

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