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Tru By Hilton Richmond Northwest

Property class: 2.5
Hotel near Short Pump Town Center in Richmond

Choose dates to view prices

Photo gallery for Tru By Hilton Richmond Northwest

A breakfast counter with a sign reading 'TOP IT BREAKFAST,' a variety of baked goods, and a coffee machine.
A hotel room with two beds, a desk, a chair, and a bathroom visible through an open door.
A pool table in a room with a mural of Richmond landmarks.
A rectangular swimming pool with a blue border, a blue and white deck area, and a black fence.
A bathroom with a sink, mirror, toilet, and a wall with a polka dot pattern.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
9950 Independence Park Drive, Richmond, VA, 23233
  • Place, Short Pump Village
    ‪5 min drive‬
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Elk's Lodge
    ‪8 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted lamp, and a unique orange stool.

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible

A modern hotel room with a large bed, a desk, a chair, and a window with blinds.

Room, 1 King Bed, Mobility Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

A hotel room with a bed, desk, chair, TV, and window.

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Hearing)

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted lamp, and a unique orange stool.

Room, 1 King Bed, Hearing Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a blue accent wall, and a large window.

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

A hotel room with two beds, a large window, and a modern design.

Room, 2 Queen Beds, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing)

A hotel room with two beds, a desk, a chair, and a large window.

Room, 2 Queen Beds, Accessible (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible (Hearing)

A hotel room with two beds, a blue accent wall, and a large window.

Room, 2 Queen Beds, Hearing Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Richmond

In Richmond .You'll find Virginia Hospital & Health and Bowlero West End within 3 miles (5 km) of this hotel. Short Pump Town Center and Elk's Lodge are also within 6 miles (10 km).

What's nearby

  • Short Pump Village - 5 min drive - 5.8 km
  • Short Pump Town Center - 6 min drive - 7.2 km
  • Bowlero West End - 7 min drive - 6.5 km
  • Elk's Lodge - 8 min drive - 8.9 km
  • Regency Square Mall - 9 min drive - 7.5 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 29 min drive

Restaurants

  • ‪Costco Food Court - ‬17 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬13 min walk
  • ‪Kroger Fuel Center - ‬3 min drive
  • ‪Chicken Salad Chick - ‬12 min walk

About this property

Tru By Hilton Richmond Northwest

Hotel near Short Pump Town Center in Richmond
Tru By Hilton Richmond Northwest offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is available daily. Self parking is free.

Smoking is allowed in designated areas at this Richmond hotel.

  • 106 guestrooms or units
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas
Tru By Hilton Richmond Northwest offers 106 air-conditioned accommodations with hair dryers. 50-inch Smart televisions come with digital channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
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includes taxes & fees
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Property amenities

Family friendly

  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, mobile payments, Google Pay, and Apple Pay. Cash is not accepted. 
    Guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open May 25 and close September 07.

Frequently asked questions

How close is Tru By Hilton Richmond Northwest to the airport?

Tru By Hilton Richmond Northwest is 20.8 mi (29-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Tru By Hilton Richmond Northwest?

As of Oct 19, 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Richmond Northwest on Oct 25, 2026 start from CA $129, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tru By Hilton Richmond Northwest have an airport shuttle?

Airport shuttle services are not available at Tru By Hilton Richmond Northwest.

Does Tru By Hilton Richmond Northwest offer free breakfast?

Tru By Hilton Richmond Northwest offers free buffet breakfast every day.

Is there a casino at Tru By Hilton Richmond Northwest?

No, there is no casino at this hotel.

What time is check-in at Tru By Hilton Richmond Northwest?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Tru By Hilton Richmond Northwest?

This hotel offers free self parking.

Does Tru By Hilton Richmond Northwest have a pool?

Tru By Hilton Richmond Northwest features a seasonal outdoor pool.

Does Tru By Hilton Richmond Northwest have a spa?

There are no spa services available at this hotel.

How close is Tru By Hilton Richmond Northwest to downtown Richmond?

Tru By Hilton Richmond Northwest is 10 mi away from Richmond.

Tru By Hilton Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 69 out of 104 reviews
Rating 8 - Good. 12 out of 104 reviews
Rating 6 - Okay. 9 out of 104 reviews
Rating 4 - Poor. 7 out of 104 reviews
Rating 2 - Terrible. 7 out of 104 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice pool and friendly staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and nice! Had a great stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services was excellent, knowledgeable, friendly, helpful, professional and polite. Hotel clean, inside and out. Room clean, and roomy. Will stay again and would recommend to family and friends.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Room was clean. Shower was amazing. Staff were very helpful. Breakfast options were great.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been there several times. Always an excellent experience
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very clean, staff very courteous. Very safe parking with our bikes.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, clean facilities, maintained and care for very well! Greet customer service, rates were great, accessible to gas, restaurants, site seeing, and highways. Overall 10 out of 10
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t get any better for the price. Late checkin with a toddler was a breeze. Couldnt ask for a nicer person at the desk. Lobby and surrounding inside areas were spotless. Definitely plan on staying here again.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Minimal grab-and-go breakfast options
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service clean
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new, very clean. Double bed rooms seemed fairly small but it functioned well enough. Appreciated the convenient location, too.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My study was magnificent!! From the moment I checked in to leaving the hospitality was fantastic. Professional service from the manager, polite, friendly, patient, and kind. Greeted me coming in, was resourceful in area and restaurant that great. Housekeeping was great. I truly enjoyed my stay look guests to coming again. Would definitely recommend to family and friends!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Softer pillows please. Everything else was great.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and property overall.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Seems like a new hotel with a few things to work out. Very clean.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing to improve. Better snacks
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good. Would like in room coffee and better quality breakfast items Room only had 1 trash can and no do not disturb sign
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was extremely cold but everything else was fine
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was amazing! She understood the logistics of how to place guests. Children and pets in designated rooms and having people traveling solo or couples on the upper level!!!! I usually have to request this but this 20 plus year hospitality veteran knew this! I was extremely impressed!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, restocking is not done. If you don’t arrive before 8am you will not find many items
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
When I got to the hotel they said I was booked for a one King bed but I booked 2 queens. I waited an hour for her to find out how to fixed it. She checks other people in to Queen sized beds. Then after we take the King room she finds us a room. The next day the new worker said it’s usually first come first serve so I should have been got the room.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opening week was rough for the front desk staff but they held it together when the system went down. The manager even stay behind on er birthday evening to handle things. Morning staff was hard to understand, young and meek.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
A new building, not on the map, got confused and headed to another building. A pleasant, cozy room. The floor was slightly dirty from construction debris and there were gaps between the baseboards and the floor.
Stayed 1 night in Feb 2026

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