"The rooms are very small. The furniture was dirty. The floors are not that clean. Thank goodness I had footies. The windows were dirty. The A/C unit d ... " More

By a verified traveller on Mon 17 Oct 2016

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Hotel Description

Hotel near University of Rochester in Rochester

In Rochester

Within 3 miles (5 km) of this hotel, you'll find University of Rochester and Strong Memorial Hospital. Genesee Valley Park and Diplomat Banquet Center are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and free newspapers.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 59 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include free weekday newspapers, free local calls, and hair dryers.

Standard Room, 1 King Bed (Extended Parking Avail w/ Surcharge)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$118 per night

Business Room, 1 King Bed (Extended Parking Avail w/ Surcharge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Refrigerator (with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds (Extended Parking Avail w/ Surcharge)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds (Extended Parking Avail w/ Surcharge)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western The Inn At Rochester Airport ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western The Inn At Rochester Airport

Everyone (10) Couples (1) Business (2) Family (1)
5 out of 5

Posted by on 12 May 2019

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5 out of 5
Enjoyed the facility. Nice employees. Close to airport. All night shuttle service was nice.

Posted by on 19 Jul. 2019

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4 out of 5

Posted by on 26 May 2019

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5 out of 5

Posted by on 30 Apr. 2019

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3 out of 5

Not what expected

Pros: not much
Cons: cleaner. at least put the extra bedding in the room for the sofa bed
We arrived late, but the room wasn't even fully equipped. The sofa bed was only a single bed and so uncomfortablw my son chose to sleep on the floor. Way too expensive for what we got

Posted by , from NH on 22 Jul. 2017

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3 out of 5

close to airport

Pros: shuttle service to airport, breakfast and helpful staff
Cons: brighten it up looks old and worn
Location: no restaurant nearby
drab, old rooms staff was friendly and helpful liked shuttle service to airport

Posted by on 28 Jun. 2017

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2 out of 5

Expensive for this room

Pros: Staff was nice
Cons: Larger room for price
I paid $91 through travelocity and the motel room was very small! I had about 2 feet on either side of a king sized bed. The staff was nice. I was caught in the big storm in Rochester in March

Posted by on 27 Mar. 2017

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Comment from Hotel Management

30 Mar. 2017 by Shaunna

Thank you for taking the time to let us know about your stay. I apologize it was not all that you expected. For future we do offer larger rooms with the king bed. I do hope you weathered the storm okay, I know it was not pretty! I hope you will consider giving us a second chance should your travels bring you back to the area. Thank you,

3 out of 5

No more than a day or two

Pros: The hotel was in a convenient location. Staff was polite at the front desk. Cheerful and willing to help and answer any questions.
Cons: Get clean furniture. I could not sit in the chair and read and write. .Chair was soiled with dark stains. I had to really eat on the bed
Location: was there for family weekend
The rooms are very small. The furniture was dirty. The floors are not that clean. Thank goodness I had footies. The windows were dirty. The A/C unit did well accept it was noisy.

Posted by on 17 Oct. 2016

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3 out of 5

Taxes

Pros: The room was nice. Just the doors was dirty.
Cons: Gym equipment did not work.
My mistake was booking on line cause the hotel wouldn't take my tax exempt form. Official business.

Posted by on 27 Apr. 2016

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5 out of 5

Best Western Inn at Rochester Airport

Pros: All of their staff personnel. And the fact that the breakfast room was open at 4:00 AM with eggs and sausage as well as the usual breakfast items.
Location: It is across from the airport. I was only over night to catch a very early flight.
The check-in clerk was very friendly and asked the right questions, so I was quickly signed up for the morning shuttle and a wake-up call. when I went to the lobby an hour later, there was another clerk on duty and she was quite informative about the near-by restaurants and when I asked about the nearest one to which to walk, she suggested that I take the shuttle instead. And as we talked, she gave me some call-in menus of restaurants which would deliver to my door if I preferred. All-in-all, it was a pleasant experience and I had a good nights sleep even with planes flying overhead which were muffled when the drapes were closed.

Posted by , from Florida - east coast on 29 Jan. 2016

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About the Best Western The Inn At Rochester Airport

Location 395 Buell Road, Rochester, NY 14624

Property Features

Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Free breakfast is available daily. A roundtrip airport shuttle is free (available 24 hours). A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Best Western The Inn At Rochester Airport. Self parking is free. This Rochester hotel is smoke free.

  • 59 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Airport: Rochester, NY (ROC-Greater Rochester Intl.) (1.2 km / 0.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western The Inn At Rochester Airport offers 59 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 5 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Best Western The Inn At Rochester Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.