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4.3 out of 5

"Very nice location. You can take a free shuttle to old San Juan until 5pm every 15 minutes and take a quick Uber drive after that " More

By a verified traveller on Sun 24 Sep 2023

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Hotel Description

3.5-star hotel near Distrito T-Mobile

Santurce stay

Within a 10-minute walk of this Santurce hotel, you'll find Distrito T-Mobile and Pan American Pier. Also, Puerto Rico Convention Center is within half a mile (1 km) and Escambron Beach is within 2 miles (3 km).

Free beach shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like a free beach shuttle.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $245* Per night/room 12 May - 13 May

Suite, 1 Bedroom, Bay View (San Juan)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Guestroom King View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Bay View (San Juan)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt House San Juan ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt House San Juan

Everyone (14) Couples (1) Family (6)
4 out of 5
Very nice location. You can take a free shuttle to old San Juan until 5pm every 15 minutes and take a quick Uber drive after that

Posted by on 24 Sep. 2023

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Comment from Hotel Management

12 Oct. 2023 by House Team

We are pleased to know that you enjoyed your stay. We hope to see you back soon.

4 out of 5

Posted by on 19 Sep. 2023

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Comment from Hotel Management

12 Oct. 2023 by House Team

Thanks for staying with us. We hope to see you back soon.

5 out of 5
Excelent

Posted by on 15 Aug. 2022

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Comment from Hotel Management

21 Aug. 2022 by Melz

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by , from TORTOLA on 10 Jun. 2022

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5 out of 5

Posted by on 30 Jan. 2022

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4 out of 5

Posted by on 17 Jul. 2021

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5 out of 5
Customer service was amazing. Room was clean. Casa vez que pedíamos servicios en especial por que mi bebé estaba con nosotros siempre había alguien para ayudar.

Posted by on 9 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Manager

Dear Guest Thank you for your wonderful feedback. Estamos sumamente orgulloso de nuestro equipo. Buen dia

5 out of 5

Posted by on 17 Oct. 2020

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Comment from Hotel Management

21 Oct. 2020 by Liz

Thank you, for choosing Hyatt House. We hope to see you soon.

5 out of 5

Posted by on 13 Oct. 2020

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Comment from Hotel Management

3 Nov. 2020 by Liz

Thank you, for your review. We look forward to Welcoming you back.

5 out of 5

Posted by on 19 Jul. 2020

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Property Features

Hyatt House San Juan offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. A terrace, barbecue grills, and an arcade/game room are also featured at the business-friendly Hyatt House San Juan. Parking is available for a fee. This 3.5-star San Juan hotel is smoke free.

  • 126 guestrooms or units
  • 6 levels
  • Built in 2014
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt House San Juan offers 126 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

H Bar - This bar serves light fare only.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 AM

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests under 11 years old must provide proof of a negative PCR/antigen test (issued within 72 hours before check-in) during check-in.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a one-time cleaning fee of USD 100
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Additional taxes apply to daily parking rates at this property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18.314 percent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 18.00 per night
  • Pet fee: USD 75 per pet, per stay plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt House Hotel San Juan
  • Hyatt House San Juan
  • Hyatt House San Juan Aparthotel
  • Hyatt House Aparthotel
  • Hyatt House San Juan Hotel
  • Hyatt House San Juan San Juan
  • Hyatt House San Juan Hotel San Juan

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.