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4.4 out of 5

"Love, said in the resort the entire vacation " More

By a verified traveller on Sun 01 Aug 2021

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Hotel Description

4.5-star beachfront resort near Condado Beach

On the beach

A stay at this Condado resort places you within half a mile (1 km) of Casino del Mar at La Concha Resort and 2 miles (3 km) of Condado Beach. Puerto Rico Convention Center and Escambron Beach are also within 2 miles (3 km).

Poolside dining

A casino, a full-service spa, and 2 outdoor pools are all featured at this luxury resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities.

Free Internet, balconies

The 527 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Entertainment options include Smart TVs with satellite channels and Netflix, while refrigerators and coffee/tea makers provide the conveniences of home. Weekly housekeeping is available.

City Room, 1 King Bed, City View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$448* Per night/room 30 Aug. - 31 Aug.

Room, 2 Double Beds, Non Smoking, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Room, 1 King Bed, City View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, Ocean View (Cabana)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Room, 2 Double Beds, City View, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Ocean View, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

San Juan Marriott Resort and Stellaris Casino ratings based on 34 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for San Juan Marriott Resort and Stellaris Casino

Everyone (17) Couples (8) Family (7)
5 out of 5
Love, said in the resort the entire vacation

Posted by on 1 Aug. 2021

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4 out of 5

Posted by on 2 Jul. 2021

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Comment from Hotel Management

16 Jul. 2021 by Carlos Ramos

Good afternoon! Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

5 out of 5
Wonderful..

Posted by on 12 Jun. 2021

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Comment from Hotel Management

12 Jun. 2021 by Carlos Ramos

Good afternoon! Thank you for your feedback. Looking forward to see you back again in our little paradise.

5 out of 5

Posted by on 5 Jun. 2021

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Comment from Hotel Management

17 Jun. 2021 by Carlos Ramos

Good afternoon! Thank you for your feedback. Looking forward to see you back again in our little paradise.

4 out of 5

Posted by on 21 Apr. 2021

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Comment from Hotel Management

3 May 2021 by Carlos Ramos

Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to rate us. If is not too much trouble it will be helpful if you can let us know what drive you to give us a 4 on the rating so we can do it better.

1 out of 5
We have stayed here multiple times and it just wasn’t the same. The pandemic has had a huge effect on this hotel. I wouldn’t stay here again! We couldn’t call down to the front desk for anything.... the phones in the room didn’t work. The air was horrible in the room. The water temperature was bad. The atmosphere was definitely not the same. I was charged for parking... we didn’t have even have a vehicle.

Posted by on 20 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Carlos Ramos

Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encounter.

4 out of 5

Posted by on 19 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Carlos Ramos

Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to rate us. If is not too much trouble it will be helpful if you can let us know what drive you to give us a 4 on the rating so we can do it better.

1 out of 5
Worst experience I ever had, I stayed at this hotel back in 2007 and it was 4 star status back then, But now 0 stars.. from the staff to the patrons it’s the worst, No pool bar, No outside bar, No active restaurants inside No live band anymore, no drinking glasses in room, no blankets or comforter in room, sheets only. Loud music being played in other rooms, so if you planning a trip to Puerto Rico skip the Marriott, it’s totally not a Marriott standard hotel anymore

Posted by on 9 Mar. 2021

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Comment from Hotel Management

17 Mar. 2021 by Carlos Ramos

Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encounter.

5 out of 5
We chose the OceanView room in the newly remodeled building. It was a couple hundred more for the view, but it was amazing!! The sound of the ocean and aight of the blue water every night and day was worth every penny!! We’re Already planning on coming back to Puerto Rico! The staff was so nice and attentive to all of our needs. The room was clean only thing we didn’t like was that room cleaning was a one time thing due to Covid. The pools, jacuzzi and beach were all very very clean and relaxing! Will definitely recommend this hotel to anyone and everybody!! Thank you Marriot for an amazing 10 year wedding anniversary Trip!!!

Posted by on 20 Feb. 2021

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Comment from Hotel Management

26 Feb. 2021 by Carlos Ramos

Good afternoon! Your feedback is very important to us. Thank you for your rating. Looking forward to see you again and super happy you choose to spend this special occasion with us.

3 out of 5
Staff was very friendly and willing to please, but a bit unorganized at check in and check out. Room was outdated and carpet had stains. Overall, it was a nice stay.

Posted by on 26 Oct. 2020

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About the San Juan Marriott Resort and Stellaris Casino

Location 1309 Ashford Avenue, San Juan, 00907

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At San Juan Marriott Resort and Stellaris Casino you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. For a fee, parking is available. This 4.5-star San Juan resort is smoke free.

  • 527 guestrooms or units
  • 21 levels
  • 2 buildings
  • 3 bars or lounges
  • 10348 sq ft of conference space
  • 961 sq m of conference space
  • Casino
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (9.2 km / 5.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

San Juan Marriott Resort and Stellaris Casino offers 527 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This San Juan resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered weekly.

  • Private balcony
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:30 AM.

Gingambo - This poolside family restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Red Coral Lounge - This cocktail bar serves light fare only. Open daily.

La Isla Beach Bar - This bar serves lunch and light fare. Open daily.

Coffee Merchant Bake Shop - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Prenatal massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 19 percent of room rate

The resort fee includes:

  • Beach loungers
  • Beach towels
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26 per person (approximately)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 25.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Resort & Stellaris
  • Marriott Resort Stellaris
  • Marriott Stellaris
  • San Juan Marriott Resort & Stellaris Casino
  • San Juan Marriott Stellaris Casino
  • Stellaris
  • San Juan Marriott Resort Stellaris Casino Hotel
  • San Juan Marriott Resort Stellaris Casino
  • Juan Marriott Stellaris Casino
  • San Juan Marriott Resort and Stellaris Casino Resort
  • San Juan Marriott Resort and Stellaris Casino San Juan
  • San Juan Marriott Resort and Stellaris Casino Resort San Juan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.