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4.1 out of 5

"You have to phone for the shuttle bus when you get to the airport which I did they told me to go wait at the proper stop then after 15 minutes I phone ... " More

By a verified traveller on Mon 12 Dec 2022

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Hotel Description

4-star eco-friendly aparthotel in Etobicoke

Etobicoke stay

Your stay at this Etobicoke aparthotel places you within 3 miles (5 km) of Toronto Congress Centre and Woodbine Mall. Also, Woodbine Racetrack is within 3 miles (5 km) and The International Centre is within 6 miles (10 km).

Free airport shuttle

This aparthotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. There's a gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free Internet, flat-screen TVs

The 256 apartments offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Premium bedding, coffee/tea makers, and hair dryers are also available.

Signature Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $166* Per night/room 3 Feb. - 4 Feb.

Signature Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Suite, 1 King Bed with Sofa bed (Corporate)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Suite, 1 King Bed (Corporate)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sandman Signature Toronto Airport Hotel ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandman Signature Toronto Airport Hotel

Everyone (12) Couples (2) Family (6)
2 out of 5
We had to wait over one hour for the shuttle to arrive. I called the hotel again after 1/2 hour wait to ask if this was normal and he said no. He called the driver again and was told he was coming but it took another 1/2. Many other shuttles kept coming by and we’re surprised that we were still waiting. The driver was rude and tried to tell us that he had driven by but we had been standing outside in the cold so that was not true. It was after 2 am when we did get picked up and had to return to the airport the next morning by 7:30 am. The girl at the desk was very rude, then she put us across the hall from the linen room and People were in and out slamming doors so sleep was near impossible. This was a total waste of money and will not stay at the Sandman signature again.

Posted by on 6 Jan. 2023

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Comment from Hotel Management

20 Jan. 2023 by GM

Hello Mary,Thank you for your feedback. We sincerely apologize for the upsetting experience you had on your stay with us. We take your feedback seriously and I will be speaking to the shuttle company about this so that we can provide a better experience in the future. Thank you very much for bringing this to my attention.Sincerely, Ghyath Fawaz

4 out of 5
You have to phone for the shuttle bus when you get to the airport which I did they told me to go wait at the proper stop then after 15 minutes I phoned him and asked him when it was going to be coming by was another 15 minutes which is poor service that I had to wait outside and they didn't communicate that to me. The hotel was nice and the room was quite generous and fairly clean. The staff were all very good. However I did book the shuttle bus to go back to the airport the next morning and was not able to get on in my time slot because they overbooked it. Was rather a disappointment to check out of the hotel and have to sit in the lobby for half an hour waiting for the next bus

Posted by on 12 Dec. 2022

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Comment from Hotel Management

12 Jan. 2023 by GM

Hello Shane,Thanks for staying with us and for the feedback. We sincerely apologize for the shortfalls on the shuttle pick up from the Airport. I will definitely be speaking to my staff as well as the shuttle company about this. As for the shuttle to the airport, although you did book the shuttle, it is first come first serve. The mornings are very busy so there is a possibility that it will be full. I will speak to my staff about this as well to ensure they don't book too many people in one slot. Hope you give us another chance in the future.Sincerely, Ghyath Fawaz

5 out of 5

Posted by on 8 Oct. 2022

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4 out of 5

Posted by on 14 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by GM

Hello, I am happy to hear you enjoyed your stay with us. Thanks so much your rating, we greatly appreciate it! Zafar Hannan

1 out of 5
The room was dirty and the shower curtain had fresh blood on it. Carpet in room had orange stuff on it .

Posted by on 18 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by GM

Hello, Thank you for staying at our hotel and taking the time to give us your feedback. I'm sorry if our room was not up to your standard. I'm very curious as to what room you stayed in so that we can investigate the issues that you listed. Please contact me directly at your convenience, so that I can rectify any issues you had. General Manager

5 out of 5

Posted by on 14 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by GM

Hello, Thank you for choosing to stay at the Sandman Signature Toronto Airport Hotel. We appreciate the awesome rating and look forward to welcome you back soon! General Manager

4 out of 5
Liked the corner suite I was in. The Moxies restaurant was nice as were the two patios.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by GM

Hello, Thank you very much for choosing to stay at the Sandman Signature Toronto Airport Hotel during your trip. I appreciate the time you took to write this review. Hope you come again soon! General Manager

5 out of 5
Friendly staff at 3am check in. My flight was delayed and I checked in really late. No problem they sent the shuttle and checked me in quickly so I could get to sleep.

Posted by on 16 Aug. 2022

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5 out of 5
The room was a suite with a separate bedroom which was fairly spacious, very clean and comfortable. The restaurant on site was convenient and served good food. We also had an early morning shuttle service from the hotel to the airport which was greatly appreciated.

Posted by on 18 Dec. 2021

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Comment from Hotel Management

31 Jan. 2022 by GM

Hello Marge, Thank you very much for choosing to stay at the Sandman Signature Toronto Airport Hotel during your trip. I appreciate the time you took to write us a candid review. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests. Sincerely, Ghyath Fawaz

5 out of 5
Close to airport, allowed our dog. Only complaint is they didn’t have a device to weigh my checked luggage, which was more my fault than theirs.

Posted by on 12 Aug. 2021

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Comment from Hotel Management

20 Sep. 2021 by GM

Hi Stephanie, Thanks for staying with us and for sharing your feedback. We are happy you and your furry pal enjoyed your stay. We are sorry that we were not able to provide you with a scale to weigh your luggage however we will definitely keep this suggestion in mind. Thanks again and have a great day! Ghyath Fawaz

About the Sandman Signature Toronto Airport Hotel

Location 55 Reading Crt, Toronto, ON M9W7K7

Property Features

Sandman Signature Toronto Airport Hotel offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You'll find a business center on site. WiFi and wired Internet are free in public spaces. Event space at this aparthotel measures 12465 square feet (1158 square meters) and includes conference space. The eco-friendly Sandman Signature Toronto Airport Hotel also features gift shops/newsstands, dry cleaning/laundry services, and a convenience store. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Toronto aparthotel is smoke free.

  • 256 guestrooms or units
  • 15 levels
  • 12465 sq ft of conference space
  • 1158 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Etobicoke North Station (3.9 km / 2.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sandman Signature Toronto Airport Hotel offers 256 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 27-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Moxies - This restaurant specializes in fusion cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sandman Signature Toronto Airport Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 25 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 16
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guest accommodation is not sealed after cleaning

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 25 for adults, CAD 10 and CAD 25 for children (approximately)
  • Self parking fee: CAD 15 per night
  • Pet fee: CAD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandman Hotel Toronto Airport
  • Sandman Signature Hotel
  • Sandman Signature Hotel Toronto Airport
  • Sandman Signature Toronto Airport
  • Sandman Signature Toronto Airport Hotel
  • Sandman Toronto Airport
  • Sandman Toronto Airport Hotel
  • Signature Hotel Toronto Airport
  • Signature Sandman Hotel Toronto Airport
  • Signature Toronto Airport
  • Sandman Signature Toronto
  • Sandman Signature Toronto Airport Hotel Toronto
  • Sandman Signature Toronto Airport Hotel Aparthotel
  • Sandman Signature Toronto Airport Hotel Aparthotel Toronto

You should know

  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.