"You have to phone for the shuttle bus when you get to the airport which I did they told me to go wait at the proper stop then after 15 minutes I phone
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Your stay at this Etobicoke aparthotel places you within 3 miles (5 km) of Toronto Congress Centre and Woodbine Mall. Also, Woodbine Racetrack is within 3 miles (5 km) and The International Centre is within 6 miles (10 km).
Free airport shuttle
This aparthotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. There's a gym on site, and a 24-hour front desk and a snack bar/deli are also provided.
Free Internet, flat-screen TVs
The 256 apartments offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Premium bedding, coffee/tea makers, and hair dryers are also available.
Signature Suite, 1 King Bed with Sofa bed (Corporate)
Bed Count1 King BedMaximum Occupancy
4 Max
Signature Suite, 1 King Bed (Corporate)
Bed Count1 King BedMaximum Occupancy
2 Max
Sandman Signature Toronto Airport Hotel ratings based on 20 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sandman Signature Toronto Airport Hotel
Everyone (12)Couples (2)Family (6)
2 out of 5
We had to wait over one hour for the shuttle to arrive. I called the hotel again after 1/2 hour wait to
ask if this was normal and he said no. He called the driver again and was told he was coming but it took another 1/2.
Many other shuttles kept coming by and we’re surprised that we were still waiting.
The driver was rude and tried to tell us that he had driven by but we had been standing outside in the cold so that was not true. It was after 2 am when we did get picked up and had to return to the airport the next morning by 7:30 am.
The girl at the desk was very rude, then she put us across the hall from the linen room and
People were in and out slamming doors so sleep was near impossible. This was a total waste of money and will not stay at the Sandman signature again.
Posted by Mary on 6 Jan. 2023
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Comment from Hotel Management
20 Jan. 2023
by GM
Hello Mary,Thank you for your feedback. We sincerely apologize for the upsetting experience you had on your stay with us. We take your feedback seriously and I will be speaking to the shuttle company about this so that we can provide a better experience in the future. Thank you very much for bringing this to my attention.Sincerely, Ghyath Fawaz
4 out of 5
You have to phone for the shuttle bus when you get to the airport which I did they told me to go wait at the proper stop then after 15 minutes I phoned him and asked him when it was going to be coming by was another 15 minutes which is poor service that I had to wait outside and they didn't communicate that to me. The hotel was nice and the room was quite generous and fairly clean. The staff were all very good. However I did book the shuttle bus to go back to the airport the next morning and was not able to get on in my time slot because they overbooked it. Was rather a disappointment to check out of the hotel and have to sit in the lobby for half an hour waiting for the next bus
Posted by Shane on 12 Dec. 2022
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Comment from Hotel Management
12 Jan. 2023
by GM
Hello Shane,Thanks for staying with us and for the feedback. We sincerely apologize for the shortfalls on the shuttle pick up from the Airport. I will definitely be speaking to my staff as well as the shuttle company about this. As for the shuttle to the airport, although you did book the shuttle, it is first come first serve. The mornings are very busy so there is a possibility that it will be full. I will speak to my staff about this as well to ensure they don't book too many people in one slot. Hope you give us another chance in the future.Sincerely, Ghyath Fawaz
5 out of 5
Posted by Rita on 8 Oct. 2022
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4 out of 5
Posted by a verified traveller on 14 Jan. 2020
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Comment from Hotel Management
15 Jan. 2020
by GM
Hello,
I am happy to hear you enjoyed your stay with us. Thanks so much your rating, we greatly appreciate it!
Zafar Hannan
1 out of 5
The room was dirty and the shower curtain had fresh blood on it. Carpet in room had orange stuff on it .
Posted by a verified traveller on 18 Nov. 2019
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Comment from Hotel Management
25 Nov. 2019
by GM
Hello,
Thank you for staying at our hotel and taking the time to give us your feedback. I'm sorry if our room was not up to your standard. I'm very curious as to what room you stayed in so that we can investigate the issues that you listed. Please contact me directly at your convenience, so that I can rectify any issues you had.
General Manager
5 out of 5
Posted by a verified traveller on 14 Sep. 2019
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Comment from Hotel Management
23 Sep. 2019
by GM
Hello,
Thank you for choosing to stay at the Sandman Signature Toronto Airport Hotel. We appreciate the awesome rating and look forward to welcome you back soon!
General Manager
4 out of 5
Liked the corner suite I was in. The Moxies restaurant was nice as were the two patios.
Posted by a verified traveller on 1 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by GM
Hello,
Thank you very much for choosing to stay at the Sandman Signature Toronto Airport Hotel during your trip. I appreciate the time you took to write this review.
Hope you come again soon!
General Manager
5 out of 5
Friendly staff at 3am check in. My flight was delayed and I checked in really late. No problem they sent the shuttle and checked me in quickly so I could get to sleep.
Posted by Sandra on 16 Aug. 2022
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5 out of 5
The room was a suite with a separate bedroom which was fairly spacious, very clean and comfortable. The restaurant on site was convenient and served good food. We also had an early morning shuttle service from the hotel to the airport which was greatly appreciated.
Posted by Marge on 18 Dec. 2021
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Comment from Hotel Management
31 Jan. 2022
by GM
Hello Marge,
Thank you very much for choosing to stay at the Sandman Signature Toronto Airport Hotel during your trip. I appreciate the time you took to write us a candid review. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests.
Sincerely,
Ghyath Fawaz
5 out of 5
Close to airport, allowed our dog. Only complaint is they didn’t have a device to weigh my checked luggage, which was more my fault than theirs.
Posted by Stephanie on 12 Aug. 2021
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Comment from Hotel Management
20 Sep. 2021
by GM
Hi Stephanie,
Thanks for staying with us and for sharing your feedback. We are happy you and your furry pal enjoyed your stay. We are sorry that we were not able to provide you with a scale to weigh your luggage however we will definitely keep this suggestion in mind.
Thanks again and have a great day!
Ghyath Fawaz
Sandman Signature Toronto Airport Hotel offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You'll find a business center on site. WiFi and wired Internet are free in public spaces. Event space at this aparthotel measures 12465 square feet (1158 square meters) and includes conference space. The eco-friendly Sandman Signature Toronto Airport Hotel also features gift shops/newsstands, dry cleaning/laundry services, and a convenience store. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Toronto aparthotel is smoke free.
256 guestrooms or units
15 levels
12465 sq ft of conference space
1158 sq m of conference space
Deli
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Convenience store
Gift shop
ATM
Elevator
No smoking on site
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Grocery/convenience store
Snack bar/deli
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Train station: Etobicoke North Station (3.9 km / 2.4 mi)
Property shuttles: Free airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Sandman Signature Toronto Airport Hotel offers 256 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 27-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Movies for purchase
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Designer toiletries
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily.
Moxies - This restaurant specializes in fusion cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sandman Signature Toronto Airport Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: CAD 25 per pet, per night
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 25 lbs per pet)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
No rollaway/extra beds available
No cribs (infant beds) available
Children stay free
Pets Allowed-Specific Rooms Only
Number of children who can stay free - 3
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Children stay free 16
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Guest accommodation is not sealed after cleaning
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 10 and CAD 25 for adults, CAD 10 and CAD 25 for children (approximately)
Self parking fee: CAD 15 per night
Pet fee: CAD 25 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sandman Hotel Toronto Airport
Sandman Signature Hotel
Sandman Signature Hotel Toronto Airport
Sandman Signature Toronto Airport
Sandman Signature Toronto Airport Hotel
Sandman Toronto Airport
Sandman Toronto Airport Hotel
Signature Hotel Toronto Airport
Signature Sandman Hotel Toronto Airport
Signature Toronto Airport
Sandman Signature Toronto
Sandman Signature Toronto Airport Hotel Toronto
Sandman Signature Toronto Airport Hotel Aparthotel
Sandman Signature Toronto Airport Hotel Aparthotel Toronto
You should know
Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
