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4.6 out of 5

"Conveniently located. Easy to get to. Friendly staff. " More

By a verified traveller on Sun 09 Jul 2023

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Hotel Description

Hotel perfectly located for exploring Utica

City center stay

Within a 15-minute walk of the hotel, you'll find Erie Canalway Trail and Utica Children's Museum. National Distance Running Hall of Fame and Utica Memorial Auditorium are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the 24-hour business center, express check-in, and conference space. There's a 24-hour gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $203* Per night/room 29 Mar. - 30 Mar.

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites Utica, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Utica, an IHG Hotel

Everyone (10) Couples (1) Family (6)
5 out of 5
Conveniently located. Easy to get to. Friendly staff.

Posted by , from FAIRPORT on 9 Jul. 2023

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5 out of 5

Posted by on 16 Jun. 2023

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5 out of 5
Parking

Posted by on 1 Jun. 2023

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Comment from Hotel Management

27 Jun. 2023 by Nicole the GeneraL Manager

Thank you for choosing the Holiday Inn Express. I am glad to know that you enjoyed your stay with us.

5 out of 5
Always a great stay at HIE.....clean, descent breakfast. Janine (sp?) the woman at breakfast, was wonderful and very helpful, on the job keeping everything stocked and cleaned up!

Posted by on 7 Sep. 2021

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5 out of 5

Posted by , from Waterford on 29 Aug. 2021

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1 out of 5
The hotel itself was pleasant. The staff rude and not the least bit helpful. The bathroom in our room was not clean and I complained to the front desk staff. She responded with "I'm Sorry". We left for an obligation expecting the bathroom to be clean when we returned but it was not. I again complained to the front desk staff which was a different person. She complained that they were swamped with people complaining to obtain a free room. I asked her to accompany me to the room so I could show her my concerns. She advised that was not necessary and offered that I speak to a manager the next day. Our stay was the result of a tragic event and we traveled 2500 miles. Our stay was stressful enough that I did not take the time to speak to a third person. Also, we paid for the room in advance. Upon check in, the clerk advised that we needed to provide a credit card which would be charged $10 just in the event of incidentals. Instead we received a charge of $120.62. Upon calling the hotel, we were advised that the charge would be reversed that day. 3 days later, the charge has not been reversed. Going forward, I will choose a different hotel to stay in.

Posted by on 19 May 2021

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5 out of 5

Posted by on 25 Apr. 2021

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4 out of 5

Posted by on 20 Apr. 2021

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5 out of 5
Room was clean, morning breakfast was way more than I thought. Everything worked well in the room as well. Beds are a little hard but slept very well anyways.

Posted by on 12 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Ray G

Thank you for taking the time to tell us about your experience at Holiday Inn Express UTICA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

5 out of 5
Good breakfast. Woman who runs bkfst room very good!

Posted by on 19 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Ray G

Thank you for taking the time to tell us about your experience at Holiday Inn Express UTICA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

About the Holiday Inn Express & Suites Utica, an IHG Hotel

Location 23 Wells Ave, Utica, NY 13502

Property Features

There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 336 square feet (31 square meters) and includes conference space. A 24-hour fitness center, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express & Suites Utica, an IHG Hotel. Free self parking is available. You'll have access to the health club at a partner property. This Utica hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 336 sq ft of conference space
  • 31 sq m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Rollaway/extra beds available
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Utica Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Utica, an IHG Hotel offers 75 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. This Utica hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM. The hotel hosts a free manager's reception on select days.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products.

  • Children stay free
  • Service animals are allowed
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Comprehensive food waste policy
  • Water dispenser use by guests actively encouraged

Hotel Names

  • Holiday Inn Express Hotel Utica
  • Holiday Inn Express Utica
  • Utica Holiday Inn Express
  • Holiday Inn Express Utica Hotel
  • Holiday Inn Express Suites Utica

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.