"The property is very tired and badly needs a complete renovation. Torn net curtains and very basic. We had traveled by ferry from Vancouver Island and
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Your stay at this West Cambie hotel places you within 2 miles (3 km) of Richmond Night Market and Aberdeen Centre. McArthurGlen Designer Outlet and Lansdowne Centre are also within 3 miles (5 km).
Free shuttle, parking
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and perks like free self parking.
Standard Suite, 1 King Bed with Sofa bed, Kitchenette
Bed Count1 King BedMaximum Occupancy
4 Max
Sandman Hotel Vancouver Airport ratings based on 14 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sandman Hotel Vancouver Airport
Everyone (7)Couples (3)Family (2)
3 out of 5
The property is very tired and badly needs a complete renovation. Torn net curtains and very basic. We had traveled by ferry from Vancouver Island and luckily for us we had dinner on the boat. My daughter wanted to eat at Moxies and have a drink following a very testing day. It was also a very hot day and we badly need some chilled refreshment at the bar. We went in the bar around 21.30 and told they were not doing food, and we asked for a nice cold beer. A few minutes later the waitress told us the bar was closing early and we couldn’t have a drink - really!
A really disappointing stay.
Posted by Paul on 18 May 2023
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Comment from Hotel Management
18 May 2023
by Ramy
Dear Paul,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the disappointing experience you encountered, and we appreciate you bringing these concerns to our attention.We are sorry to hear that you found our property in need of renovation. We continuously strive to maintain our facilities to the highest standards, and your comments will be shared for further evaluation and improvement.Regarding the availability of food and beverage services, we understand how important it is for our guests to have access to dining options and refreshing drinks, especially after a challenging day of travel. We apologize for any inconvenience caused by the early closure of our bar and the inability to serve food. Rest assured, we will address this issue internally to ensure better communication and consistency in our service offerings.We genuinely value your feedback, as it helps us identify areas for improvement. We hope that you will give us another opportunity to provide you with a more satisfying experience in the future. Should you decide to stay with us again, please reach out to our team directly, and we will make every effort to exceed your expectations.Thank you once again for sharing your concerns, and we appreciate your understanding.Sincerely,Ramy Agaiby, General Manager
3 out of 5
Due to communication error’s we spent a hour waiting for a shuttle from the Vancouver airport to the hotel. We phoned to find out that there were no shuttles after 12:30 pm. We had phoned the evening prior and told there were shuttles available for our flight. The f try int desk gentleman was very argumentative and said I must have called the wrong hotel. I asked him to check my reservation which he found and advised him that was in fact the hotel I confirmed the shuttle with. We were advised that there was no shuttle so would have to take a cab. This was very frustrating as that is why I reserved a room for the night hoping to rely on a shuttle. On the website it says shuttle service available. There was a shuttle in the morning. So it seems to affect arrivals.
Posted by Dianne on 10 Jan. 2023
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Comment from Hotel Management
11 Jan. 2023
by Sandman Hotel
Hello On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your comments about your hotel stay with us. Our shuttle timing have recently changed starting 1st dec shuttle timings are 0430am - noon and 5pm till mid night. If any guest arriving after the hours, we are provide them with up to 20 reimbursement for taxi. Again apologies for all the miscommunication. We also work very hard to meet or exceed your hotel expectations. We look forward to you staying with us again soon
1 out of 5
There was a blizzard couldn’t get there had to pay for the room as Travelocity and sandman wouldn’t cancel reservations not impressed
Posted by Jo-Anne on 24 Dec. 2022
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3 out of 5
Posted by sandra on 7 Nov. 2022
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Comment from Hotel Management
8 Feb. 2023
by Sandman Front Desk Team
Hello On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your comments about your hotel stay with us. We also work very hard to meet or exceed your hotel expectations. We look forward to you staying with us again soon
5 out of 5
Great staff.
Posted by FRED, from Terrace on 18 Apr. 2022
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Comment from Hotel Management
18 Apr. 2022
by manager
Hello FRED, thank you for your warm words.
We'd love to have you stay with us again soon.
Thank you & stay healthy!
5 out of 5
Lovely staff great location for the airport
Posted by Deborah on 12 Apr. 2022
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Comment from Hotel Management
12 Apr. 2022
by manager
Hello Deborah, thank you for your warm words. We'll look forward to having you stay with us again soon.
Thank you & stay healthy!
4 out of 5
The room was not very clean (toothpaste on the wall, faucets not wiped down,) and the gym equipment was dying (eliptical was falling apart). There was a sign up sheet for the pool but no one monitored it. The property is getting run down (one lamp didn't work) and my room had multiple extension cords hanging in unsafe places.
Posted by Patricia on 12 Sep. 2021
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Comment from Hotel Management
13 Sep. 2021
by Sandman Hotel
Hello
On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your reply to grading your hotel stay with us.
We also work very hard to meet or exceed your hotel expectations.
we are sorry about the issues you have mentioned, we will correct these issues.
.
4 out of 5
Efficient staff. Good transportation to airport
Variety of shopping nearby
Posted by Melba, from Merritt bc on 19 Jan. 2021
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Comment from Hotel Management
21 Jan. 2021
by Sandman Airport Hotel
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Posted by a verified traveller on 24 Nov. 2020
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Comment from Hotel Management
26 Nov. 2020
by Sandman Airport Hotel
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Posted by a verified traveller on 12 Jul. 2020
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Comment from Hotel Management
12 Jul. 2020
by Sandman Airport Hotel
Hello
On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your reply to grading your hotel stay with us.
We also work very hard to meet or exceed your hotel expectations.
We look forward to you staying with us again soon.
Sandman Hotel Vancouver Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Multilingual staff, gift shops/newsstands, and a fireplace in the lobby are also featured at the eco-certified Sandman Hotel Vancouver Airport. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3-star Richmond hotel is smoke free.
177 guestrooms or units
5 levels
Business facilities
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Gift shop
Fireplace in lobby
Television in lobby
ATM
Elevator
No smoking on site
Bar or lounge
1 conference room
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Free airport shuttle
Parking: Free self parking
Room Amenities
Sandman Hotel Vancouver Airport offers 177 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Richmond hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.
In-room dining (limited hours)
Flat-screen television
Cable channels
Movies for purchase
Microwave
Coffee maker
Shower and tub combination
Housekeeping (daily)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Wardrobe or closet
Change of towels (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11 AM.
Moxies - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at 11:30 PM
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sandman Hotel Vancouver Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 14 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: CAD 10 per pet, per day
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
No rollaway/extra beds available
No cribs (infant beds) available
Children stay free
Number of children who can stay free - 3
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Children stay free 14
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Guest accommodation is not sealed after cleaning
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately CAD 10–30 per person
Pet fee: CAD 10 per pet, per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Sandman
Hotel Sandman Vancouver Airport
Sandman Hotel Vancouver Airport
Sandman Vancouver Airport
Sandman Vancouver Airport Hotel
Vancouver Airport Sandman
Vancouver Airport Sandman Hotel
Sandman Signature Richmond
Sandman Hotel
Sandman Richmond
Sandman Hotel Richmond
Sandman Vancouver Richmond
Sandman Hotel Vancouver Airport Hotel
Sandman Hotel Vancouver Airport Richmond
Sandman Hotel Vancouver Airport Hotel Richmond
You should know
Up to 3 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
