"The property is very tired and badly needs a complete renovation. Torn net curtains and very basic. We had traveled by ferry from Vancouver Island and ... " More
City center stay
Your stay at this West Cambie hotel places you within 2 miles (3 km) of Richmond Night Market and Aberdeen Centre. McArthurGlen Designer Outlet and Lansdowne Centre are also within 3 miles (5 km).
Free shuttle, parking
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and perks like free self parking.
18 May 2023 by Ramy
Dear Paul,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the disappointing experience you encountered, and we appreciate you bringing these concerns to our attention.We are sorry to hear that you found our property in need of renovation. We continuously strive to maintain our facilities to the highest standards, and your comments will be shared for further evaluation and improvement.Regarding the availability of food and beverage services, we understand how important it is for our guests to have access to dining options and refreshing drinks, especially after a challenging day of travel. We apologize for any inconvenience caused by the early closure of our bar and the inability to serve food. Rest assured, we will address this issue internally to ensure better communication and consistency in our service offerings.We genuinely value your feedback, as it helps us identify areas for improvement. We hope that you will give us another opportunity to provide you with a more satisfying experience in the future. Should you decide to stay with us again, please reach out to our team directly, and we will make every effort to exceed your expectations.Thank you once again for sharing your concerns, and we appreciate your understanding.Sincerely,Ramy Agaiby, General Manager
11 Jan. 2023 by Sandman Hotel
Hello On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your comments about your hotel stay with us. Our shuttle timing have recently changed starting 1st dec shuttle timings are 0430am - noon and 5pm till mid night. If any guest arriving after the hours, we are provide them with up to 20 reimbursement for taxi. Again apologies for all the miscommunication. We also work very hard to meet or exceed your hotel expectations. We look forward to you staying with us again soon
8 Feb. 2023 by Sandman Front Desk Team
Hello On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your comments about your hotel stay with us. We also work very hard to meet or exceed your hotel expectations. We look forward to you staying with us again soon
18 Apr. 2022 by manager
Hello FRED, thank you for your warm words. We'd love to have you stay with us again soon. Thank you & stay healthy!
12 Apr. 2022 by manager
Hello Deborah, thank you for your warm words. We'll look forward to having you stay with us again soon. Thank you & stay healthy!
13 Sep. 2021 by Sandman Hotel
Hello On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your reply to grading your hotel stay with us. We also work very hard to meet or exceed your hotel expectations. we are sorry about the issues you have mentioned, we will correct these issues. .
21 Jan. 2021 by Sandman Airport Hotel
Thanks for staying with us. We appreciate your feedback!
26 Nov. 2020 by Sandman Airport Hotel
Thanks for staying with us. We appreciate your feedback!
12 Jul. 2020 by Sandman Airport Hotel
Hello On behalf of the Sandman Hotel Vancouver Airport, I would like to say “Thank you,” for your reply to grading your hotel stay with us. We also work very hard to meet or exceed your hotel expectations. We look forward to you staying with us again soon.
Sandman Hotel Vancouver Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Multilingual staff, gift shops/newsstands, and a fireplace in the lobby are also featured at the eco-certified Sandman Hotel Vancouver Airport. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3-star Richmond hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking
Sandman Hotel Vancouver Airport offers 177 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Richmond hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.
For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11 AM.
Moxies - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sandman Hotel Vancouver Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.