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del Lago Resort & Casino

4.0 star property
Enjoy 7 restaurants at this 4-star Waterloo hotel

Choose dates to view prices

Photo gallery for del Lago Resort & Casino

Property grounds
Property entrance
4 bars/lounges, sports bar
4 bars/lounges, sports bar
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪4 min drive‬
  • Place, Montezuma National Wildlife Refuge
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(153 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(89 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room

Deluxe Suite, 1 Bedroom, 2 Bathrooms

9.0 out of 10
Wonderful
(4 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(21 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Waterloo

Waterloo retreat .Within 6 miles (10 km) of this hotel, you'll find Montezuma Winery and National Memorial Day Museum. Also within 9 miles (15 km) are Women's Rights National Historical Park and Lake Hiddenwood State Park.

What's nearby

  • del Lago Resort & Casino - 1 min walk - 0.0 km
  • Waterloo Premium Outlets - 4 min drive - 8.7 km
  • It's A Wonderful Life Museum - 8 min drive - 12.2 km
  • Montezuma National Wildlife Refuge - 8 min drive - 11.9 km
  • Cayuga Lake State Park - 10 min drive - 15.4 km

Restaurants

  • ‪Subway - ‬6 min drive
  • ‪Shake Shack - ‬5 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪Circle K - ‬15 min walk
  • ‪Sauder's - ‬8 min drive

About this property

del Lago Resort & Casino

Enjoy 7 restaurants at this 4-star Waterloo hotel
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly del Lago Resort & Casino. Self parking is free.

This 4-star Waterloo hotel is smoke free.

  • 205 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Casino
  • Karaoke
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

Lobby
The Lux Hotel & Conference Center, an Ascend Collection Hotel
  • Pool
  • Breakfast included
  • Pet friendly
  • Kids pool
4.3 out of 5, Excellent, 496 reviews
The price is CA $115
CA $128 total
includes taxes & fees
Mar 22 - Mar 23
The Lux Hotel & Conference Center, an Ascend Collection Hotel

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • An off-leash area is available

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1226 out of 1694 reviews
Rating 8 - Good. 305 out of 1694 reviews
Rating 6 - Okay. 81 out of 1694 reviews
Rating 4 - Poor. 51 out of 1694 reviews
Rating 2 - Terrible. 31 out of 1694 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2026

2/10 Terrible

Fridah, Horseheads

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place is overated and neglected to say the least. We travel a lot and consider ourselves to be savvy and not snobby travelers. The checking person was abusive and accusatory as he read us the riot act and reminded us several times not to trash our room ...hmmm last I checked we were simply looking for a weekend get away celebration and spa treatments. Regardless-we checked into our room and later discovered that our door lock was broken. so they moved us hours later to a different room. Chapter 2: I booked a couples massage- to our surprise and no explanation this was switched because The couples massage rooms were in use.... yet we were charged the full price not to mention the broken steam room no couples massage and the list goes on of broken amenities at the spa. Chapt.3: mold in the shower. We first thought the smoke from the casino was the reason for the scratchy & drippy nose plus headache. But alas! The tiles in the shower had mold. While empathetic to service staff - it is upsetting that management doesn't seem to keep an eye on details and continues to offer a service that doesn't exist. As someone who teaches folks in the hospitality sector I am extremely disappointed and hope management truly takes time to reevaluate their entire facility. You have too many broken amenities - fix them!
Stayed 2 nights in Nov 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and excellent price
Stayed 1 night in Nov 2025

8/10 Good

Milos

Stayed 1 night in Nov 2025

8/10 Good

Nicole

Room was not ready. Was told to wait in the lobby which was very dirty. Not a good first impression Room was clean and spacious!
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Liked: Cleanliness
This day was
Stayed 2 nights in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Lacy

Liked: Cleanliness, property conditions & facilities
Very clean and friendly staff. Large king room
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness
Clean an staff friendly
Stayed 1 night in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

2/10 Terrible

Kim

Stayed 2 nights in Nov 2025

10/10 Excellent

mark

Stayed 1 night in Nov 2025

10/10 Excellent

Ellen

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Best room I have ever been in…..the shower experience awesome, products provided made it feel like I had my own mini spa. Absolutely a luxurious experience and relaxing.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Staff was great! Casino very nice. Rooms were clean and bed was a very comfortable PILLOW TOP.
Stayed 1 night in Nov 2025

10/10 Excellent

Ricky

Stayed 1 night in Nov 2025

8/10 Good

Zubin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Expected More

Room has quite a few broken amenities, bathroom door, soap pump broken, etc. Room was clean though and the casino was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

TIFFANY

Stayed 1 night in Nov 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was spacioys and very clean. Breakfast was very nice and decently priced. Srvice was great
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Friendly Staff, Clean Rooms. Fun Atmosphere
Stayed 1 night in Nov 2025

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and very friendly staff. It was our birthday and they treated us like royalty
Stayed 1 night in Nov 2025

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, amenities
Room was very clean and spacious.Rene our waitress was very sweet and breakfast was delicious!
Stayed 1 night in Nov 2025

10/10 Excellent

yennelis

Stayed 1 night in Nov 2025

10/10 Excellent

Guinivere

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, bed was super comfortable! Staff was welcoming and accommodating. Casino was clean. Lots of restaurants to choose from. We ate at the bourbons and brew spot and it was amazing and very reasonably priced. We had a very nice quick romantic getaway and will definitely be coming back!
Stayed 1 night in Nov 2025