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4.2 out of 5

"Security was great. I felt safe at all hours. " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

Enjoy 7 restaurants at this 4-star Waterloo hotel

Waterloo retreat

Within 6 miles (10 km) of this hotel, you'll find Montezuma Winery and National Memorial Day Museum. Also within 9 miles (15 km) are Women's Rights National Historical Park and Lake Hiddenwood State Park.

Casino, health club

This smoke-free hotel features a casino, a full-service spa, and a nightclub. Traveling on business? Take advantage of the business center, express check-out, and airport shuttle. You'll find 7 restaurants and 4 bars/lounges for dining and drinks, and a 24-hour gym is also on site.

Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $163* Per night/room 4 Apr. - 5 Apr.

Deluxe Suite, 1 Bedroom, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Studio Suite, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max

del Lago Resort & Casino ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for del Lago Resort & Casino

Everyone (15) Couples (12) Family (2)
5 out of 5

Posted by , from Pittsford on 19 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by Hotel Management

John, We appreciate your feedback and are glad to hear about your great stay. We hope you return again in the future.

5 out of 5
Security was great. I felt safe at all hours.

Posted by , from Ozark on 18 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Hotel Management

Donna,We appreciate your feedback and are happy to hear you had a great stay and felt secure while visiting our resort. Our guests' satisfaction is a top priority of our operations. We look forward to future visits.

2 out of 5

Posted by , from Munnsville on 8 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Hotel Management

Jenna, We sincerely apologize for the issues you may have experienced during your stay. We hope you might consider giving us another opportunity to better serve you in the future.

2 out of 5
Everything looked dirty and worm. the walls in the hallways were scraped up and the carbets were dingy. the toilet in my room never stopped running and when the front desk was told they didnt seem to care

Posted by on 12 Feb. 2024

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Comment from Hotel Management

12 Feb. 2024 by Hotel Management

Joseph, We appreciate you taking the time to share feedback about your stay with us. We regret to hear of the issues you experienced with your hotel room. We value all guest feedback- positive and negative, as we use this as an important resource to gauge where we are performing well and where we may be falling short. Your feedback has been shared with the appropriate departments to ensure the in-room issues are corrected. We hope you may give us another opportunity to better serve you in the future.

5 out of 5

Posted by , from Munnsville on 25 Oct. 2023

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Comment from Hotel Management

4 Nov. 2023 by Hotel Management

Jenna, We're glad you had a great stay! We hope you return to our resort in the near future.

1 out of 5

Posted by on 14 Oct. 2023

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Comment from Hotel Management

15 Oct. 2023 by Hotel Management

Kenneth, We sincerely appreciate your feedback and apologize to hear you did not have an enjoyable visit. We understand the inconveniences our guests experienced during our systems outage on Thursday, October 12. I would like to ensure you that our team made the best of an extremely difficult situation and tried accommodating our guests in the best way possible. This was truly an anomaly and I hope you will consider giving us another opportunity in the future to better serve you. We appreciate your understanding.

5 out of 5

Posted by on 27 Jul. 2023

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Comment from Hotel Management

28 Jul. 2023 by Hotel Management

Denise,We appreciate your feedback, and are thrilled to hear you had a great experience. We hope you return again soon.

5 out of 5
Very comfortable. Rooms are nice but overpriced. The Vine is a great concert venue. The property is clean, pleasant with free parking. Food at Sociale was good and reasonably priced.

Posted by on 15 Jul. 2023

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Comment from Hotel Management

15 Jul. 2023 by Hotel Management

Nancy, We appreciate your feedback and are happy you enjoyed the Vine showroom and the resort overall. We hope you return again.

5 out of 5
.

Posted by on 10 Jul. 2023

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Comment from Hotel Management

10 Jul. 2023 by Hotel Management

Mark, We sincerely appreciate your feedback, and we are thrilled to hear you had a great visit. We hope you return again soon!

5 out of 5
Check in was very friendly, room was very nice, and overall everything was great.

Posted by , from DAYTON on 29 Jun. 2023

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Comment from Hotel Management

30 Jun. 2023 by Hotel Management

Michael,We are thrilled to hear of your flawless experience. We hope you return again soon!

About the del Lago Resort & Casino

Location 1133 Route 414, Waterloo, NY 13165

Property Features

Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. A business center and meeting rooms are available. A casino, a nightclub, and spa services are also featured at the business-friendly del Lago Resort & Casino. An airport shuttle (available 24 hours) is available for a fee. This 4-star Waterloo hotel is smoke free.

  • 205 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Casino
  • Nightclub
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Vine Bar & Grill - This restaurant serves lunch, dinner, and light fare.

Portico By Fabio Viviani - This steakhouse serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Farmers Market Buffet - This buffet restaurant serves brunch, lunch, and dinner.

Sociale - This café serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 3:30 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Del Lago Resort & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Electrostatic spray is used for disinfection
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.0 per night
  • An effective city/local tax rate of 4.0 percent will be charged
  • Resort fee: USD 15.00 per accommodation, per night

The resort fee includes:

  • Housekeeping
  • In-room safe
  • Parking
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lago Resort Casino Waterloo
  • Lago Resort Casino
  • Lago Casino Waterloo
  • Lago Casino
  • del Lago Resort & Casino Hotel
  • del Lago Resort & Casino Waterloo
  • del Lago Resort & Casino Hotel Waterloo

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.