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Sterling Lake Palace Alleppey

5.0 star property
Family-friendly 5-star hotel with outdoor pool

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Photo gallery for Sterling Lake Palace Alleppey

Lake View Suite with Balcony | View from room
Water Villa
Lobby sitting area
Water Front Heritage Cottage with Balcony
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Thirumala Ward, Chungam, Ambalapuzha, Kerala, 682 001
  • Place, Mullakkal Rajarajeswari Temple
    ‪4 min drive‬
  • Place, Ponnumthuruthu Island
    ‪5 min drive‬
  • Place, Chettikulangara Bhagavathy Temple
    ‪6 min drive‬

Room options

View all photos for Lake View Premier Room with Balcony

Lake View Premier Room with Balcony

Lake View Premier Room with Balcony

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Lake View Suite with Balcony

Lake View Suite with Balcony

Lake View Suite with Balcony

  • Lake view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Water Front Heritage Cottage with Balcony

Water Front Heritage Cottage with Balcony | Balcony view

Water Front Heritage Cottage with Balcony

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the area

Alappuzha

In Ambalapuzha .You'll find Mullakkal Rajarajeswari Temple and Ponnumthuruthu Island within 2 miles (3 km) of this hotel. Chettikulangara Bhagavathy Temple and Padanilam Parabrahma Temple are also within 3 miles (5 km).

What's nearby

  • Mullakkal Rajarajeswari Temple - 4 min drive - 3.5 km
  • Ponnumthuruthu Island - 5 min drive - 3.9 km
  • Chettikulangara Bhagavathy Temple - 6 min drive - 4.2 km
  • Padanilam Parabrahma Temple - 6 min drive - 4.2 km
  • Vembanad Lake - 7 min drive - 6.4 km

Getting around

  • Punnapara Station - 12 min drive
  • Cochin International Airport (COK) - 164 min drive

Restaurants

  • ‪Bay Route Bistro - ‬4 min drive
  • ‪Brothers hotel - ‬4 min drive
  • ‪Kream Corner - ‬3 min drive
  • ‪Royal Park - ‬4 min drive
  • ‪Borma - ‬4 min drive

About this property

Sterling Lake Palace Alleppey

Family-friendly 5-star hotel with outdoor pool
Sterling Lake Palace Alleppey offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. A children's pool, a steam room, and spa services are also featured at the luxury Sterling Lake Palace Alleppey. You'll have access to the outdoor pool and health club at a partner property. Free self parking and valet parking are available.

This 5-star Ambalapuzha hotel is smoke free.

  • 58 guestrooms or units
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
Sterling Lake Palace Alleppey offers 58 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Egyptian cotton sheets. Refrigerators and coffee/tea makers are provided.

Guests can surf the web using the complimentary wireless Internet access. 43-inch LED televisions come with cable channels. Additionally, rooms include complimentary bottled water and complimentary toiletries. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic.

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  • Parking included
  • Free WiFi
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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Health club
  • Library
  • Mini golf
  • Motor boating
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Rowing/canoeing
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet

Room amenities

Entertainment

  • 43-inch LED TV with cable channels

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative PCR COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to March 10 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: INR 2360 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 66 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: INR 2360 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test must have been administered no more than 72 hours prior to check-in.

Please note: To comply with local law, no alcohol will be served in this property on the first day of every month.

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Lake Palace Backwater Resort
Lake Palace Luxury Backwater
Lake Palace Luxury Backwater Resort
Palace Luxury Backwater
Palace Luxury Backwater Resort
Lake Palace Luxury Backwater Resort Alappuzha
Lake Palace Luxury Backwater Alappuzha

Sterling Lake Palace Alleppey Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 48 reviews
Rating 8 - Good. 11 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 4 out of 48 reviews
Rating 2 - Terrible. 6 out of 48 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Chirag

Travelled with family
Liked: Cleanliness, amenities
Enjoyed the stay
Stayed 3 nights in Nov 2025

6/10 Okay

Sailendra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We stayed at Sterling Lake Palace Alleppey for a 3-day family trip, and the experience fell short of expectations. The private road leading to the property was in very poor condition. It was broken and full of potholes, which created a weak first impression. After checking in, the room we received did not match the images or features shown on the hotel page. There was no bathtub or double vanity. The room felt rundown, damp, had seepage on the walls, old furniture and the overall cleanliness was poor. We had messaged the hotel through Hotels.com to inform them that we would be arriving a few hours late and to keep a good room ready for us, but we did not receive any response. It felt like the lack of communication contributed to us being given a room that was not prepared or maintained properly. We were upgraded to a better room on the second day, which we appreciated, but the bad first impression had already affected our stay and we decided to check out a day early. The positive part of our stay was the staff. They were helpful, polite and very service oriented. They made an effort to improve our experience after the issues we faced on the first day. They also helped us find a medicine box we had forgotten in the initial room. Our main concern is with the condition of the property. The staff is excellent, but the infrastructure and maintenance need significant improvement to match the expectations set online.
Access road with potholes
Seepage in room
No double vanity and bathtub as shown on hotel website
Dirty mattress
Stayed 3 nights in Nov 2025

6/10 Okay

Meena

Liked: Staff & service
The cleanliness can be improved. There were so many plastic bottles near the area where the boat house is parked. Within the property there are few man made ponds, they’re not cleaned either. The taste of the food in the restaurant can be improved a lot. Lots of options but nothing tastes good. There could be a small net put in the balcony of the cottage as we cannot enjoy it due to mosquitoes. The only thing i liked there was the spa. I do highly recommend taking the treatment there.
Stayed 1 night in Nov 2025

10/10 Excellent

Narinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

UK Family Trip to Kerela.

We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!
Stayed 5 nights in Sep 2025

2/10 Terrible

ABHIMANYU

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay yet
Stayed 1 night in Dec 2024

10/10 Excellent

Shravan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained . The food provided was also very good.
Stayed 2 nights in Nov 2024

6/10 Okay

Sukhjit, Bellingham

Travelled with family
Liked: Staff & service
Was an above average place. Room tv did not work. Front desk made a billing mistake, the taxi arranged by hotel was botched up. He had the wrong location. The pond in the middle of the property is quite dirty at places. Location of the hotel is right by the bavkwaters.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ashish

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views
Stayed 1 night in Aug 2024

4/10 Poor

David

Disliked: Staff & service
The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this. We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.
Stayed 1 night in Jul 2024

6/10 Okay

Shivanshu

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Deepak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay with lots of activities to indulge the guests and make their stay more comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Prema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious property in backwaters

Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
Resort view from the lake
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and overall experience!!
Stayed 2 nights in Sep 2023

10/10 Excellent

manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great scenic locstion
Stayed 1 night in Aug 2023

4/10 Poor

Arpita

Travelled with group
Disliked: Cleanliness, staff & service, amenities
This is a 5 star property only due to location. The service was very poor and disappointing. 1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times. 2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then. 3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally. 4. In the room service, we got the wrong drinks 3 times. 5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff. 6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them. 7. The wifi signal was very poor and we were dependent on mobile data throughout our stay. Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it. COMPLETE MONEY WASTAGE.
Stayed 1 night in Aug 2023

6/10 Okay

Nina

Stayed 2 nights in Aug 2023

8/10 Good

raja

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
Stayed 2 nights in Jun 2023

2/10 Terrible

Dominic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Stay away from this property.

Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Stayed 1 night in May 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
It is the best family resort that I have stayed in Kerala
Stayed 2 nights in Mar 2023

10/10 Excellent

CHARUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location
Stayed 2 nights in Jan 2023

8/10 Good

Bharath

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful setting and well maintained grounds. Service was slow.

4/10 Poor

cherry

Stayed 1 night in Jan 2023

8/10 Good

Vijay

4/10 Poor

Adrian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities a bit run down. Ground floor rooms smell of damp. Confusion over boat trip. Nice location.
Stayed 2 nights in Mar 2022