Note fondée sur 449 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2024 sur Hotels
We had to pay extra to use the water park, which was frustrating, but we did. Then we get to the waterpark, and there is green slime all over the floors and walls of the lazy river. You could actually feel it when walking. The pool with the lily pads was gross. Workers cared more about being on their phones, than helping anyone. Will never stay here again.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Stacy Front office manager, Gestion de l’hôtel
Hi Heather, Thank you for your review.....You made your reservation through Expedia and all 3rd party reservations do not come with the waterpark, they should inform you of that and I believe it says it on their website as well. I will address the "green slime" to our engineering department, that isn't acceptable, and neither is the employees on the phone, that too will get addressed. I will gladly take off the price of the WP and refund you that if you stop down at the desk or give me a call.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Poor staffing limiting options for drinks dining and activities
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Stacy, Gestion de l’hôtel
Thank you for your review. I'm not really sure what department you are referring to? Waterpark, Chophouse, Rafters lounge? Would need to know so I can address that department and figure out what happened.You can certainly call the resort and ask for the GM, Dave, if you would like to give more info. That would be great. Thank you.
par un voyageur
Publié le 18 févr. 2024
Facility is older but certainly unique in its design. Rooms are spacious but simply have not seen an update now in what I would estimate it 15 or so years. Waterpark is fun but as evidence on the remaining leafs on the fake palm trees, it needs some major TLC. The overall resort just feels worn out and tired. The ‘free’ pool is stuck in 1980 and you likely won’t find any ‘gym-style’ towels while visiting. Both hot tubs were broken while there and wouldn’t surprise me one bit if they decide to just fill one in with concrete (actually, they’ll probably just rope it off and let it rust away).
Overall you pay a premium when you pay for a room plus a resort fee plus water park admission and everywhere you look it seems as it breaks, just remove it or put a board over it. If you’re looking for a place to take kids to get out of the cold, sure, it’s fine. If you’re looking for a truly resort experience, this is not the place for the price.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Stacy, Gestion de l’hôtel
Thank you for your review, I'm sorry your stay wasn't the best. We do know it needs some updating in parts of the resort. The hot tub in the WP will be fixed soon.Thank you for staying with us.
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Nice family resort
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Stacy, Gestion de l’hôtel
Hi, Glad you and your family enjoyed your stay with us. Hope to see you back soon
par un voyageur
Publié le 7 janv. 2024 sur Expedia
I needed to cancel due to family emergency and was not allowed to even do so despite giving greater than a 1 day notice. Expedia said it was hotel decision and hotel said it was Expedia decision.
Based in this I will certainly not have daughters wedding reception there as we we considering.
Stay away. Has been place.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Stacy, Gestion de l’hôtel
Hi Susan,We can not cancel Expedia reservations by under no circumstances, unless they call us to verify.
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Stacy, Gestion de l’hôtel
Thank you for your review. I wish there was more so I could know what wasn't right for you and we could possibly fix it.Thank you,
par un voyageur
Publié le 27 déc. 2023 sur Hotels
The rooms were nice and clean. The pool area and water park were very run-down looking. Needs a good renovation. Kids had fun though!
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Amelia Front Desk Assistant Manager, Gestion de l’hôtel
Jamie, thank you for choosing Arrowwood Resort. We hope to see and your family again soon!
par un voyageur
Publié le 11 déc. 2023 sur Hotels
Dirty, old, cold rooms
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Amelia H. Assistant Manager Front Desk, Gestion de l’hôtel
Dear Jennifer, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.
par un voyageur de New Hope
Publié le 25 nov. 2023 sur Expedia
The staff was polite and helpful in every area we used.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Amelia H. Assistant Manager Front Desk, Gestion de l’hôtel
Thank you for your positive feedback. We have shared your encouraging words with our team members. They all want to Thank You for your kindness. We hope to see you again soon!
par un voyageur
Publié le 21 nov. 2023 sur Hotels
Customer service around the board needs improvement.
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Amelia H. Assistant Manager Front Desk, Gestion de l’hôtel
Dear Maren, we are genuinely sorry to hear that you had a bad experience while staying at our resort. Our main objective is to provide a welcoming environment for our guests, and we're disappointed that we couldn't do this for you.
