Note fondée sur 333 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
A lot of the games were out of order. The vending machine at the front shorted us change & gave us $4.60 in dimes. The heat in our room didnt work. But otherwise, everything else was good.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Karen, Gestion de l’hôtel
Thank you for alerting us to the issues that occurred during your stay. We appreciate you choosing to stay with us!
par un voyageur
Publié le 17 mars 2024 sur Expedia
Older property, very long walk from lobby to room, restaurant/ bar but it is nice
Commentaires de Gestion de l’hôtel
19 mars 2024 par Karen, Gestion de l’hôtel
Thank you so much for choosing to stay with us!
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Karen, Gestion de l’hôtel
Looks like we didn't meet your expectations. Please contact me, if you would like to discuss.Thank you!
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Karen, Gestion de l’hôtel
We appreciate you choosing to stay with us!
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Overall a nice hotel for the most part! Front desk/receptionists and housekeeping staff were very friendly and helpfully. The room was cleaned well, we did spot some clothing tags and trash under the desk.
The overall condition of the hotel and room is out dated with dingy furniture and there was always a dingy odor on the 2nd floor and our room, but it didnt impact the stay too much.
During our stay there were hockey youth teams staying so the pool and arcade area was packed full and there was a shortage of towels but understable. The Breakfast buffet was not worth a penny and very disappointing (too many infractions too list about food safety).
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Karen, Gestion de l’hôtel
We appreciate you choosing to stay with us and will share your input with appropriate staff. We hope you will give us another opportunity to have you as our guest.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Karen, Gestion de l’hôtel
I apologize for not meeting your expectations. Please feel free to call me at the hotel if you would like to discuss.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
It was a good stay but the restaurant was terrible. No one served our table until we walked around to find all the servers talking ina corner together. We got cold food and they rang up the tab incorrectly in an over charge. They did rectify the over charged after we questioned it. I’d stay at the hotel again but never eat in their restaurant.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Karen, Gestion de l’hôtel
I apologize for your experience. I am glad they corrected the error, but assure you that was not a normal occurrence for our property. I hope you will give us another opportunity to have you as our guest.
par un voyageur
Paying double & getting half...
Publié le 4 févr. 2024 sur HotelsTheres enough staff enforcing their nonsense rules but not enough staff to pick up broken plastic/garbage all over the floor in the kid area. Trying to get any type of food was a disaster, after all my efforts to get what I paid for, I ended up overpaying for breakfast & not getting half of my order. This hotel has gone completely downhill over the years. You are just a walking dollar sign to them.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Karen, Gestion de l’hôtel
I apologize for your experience. That is certainly not a normal occurrence for our property. I will address with all staff involved.Thank you
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Karen, Gestion de l’hôtel
Sorry we did not meet your expectations, please contact me if you would like to discuss.
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Staff was friendly, entry way looked nice, but rooms were incredibly outdated. Very shoddy electrical work throughout, peeling paint, disgusting grout. Pretty poor quality for a holiday inn at $200/night.
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Karen, Gestion de l’hôtel
Thank you for your comments. We are in process of renovations. Hopefully you will give us another opportunity to be our guests in the future.
