Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 nov. 2017 sur Expedia
Facile d'accès via l'autoroute 5. L'entrée de Disneyland par voiture est tout juste à droite en sortant du stationnement.
Commentaires de Gestion de l’hôtel
28 nov. 2017 par salesh karan, Gestion de l’hôtel
We thank you for the comments .Hope you have plans to see us again next season .
par un voyageur
Publié le 9 févr. 2024 sur Expedia
There was a terrible smell in our room and we tried to get a different room but they were fully booked! The elevator was practically falling apart. For what we spend on this room was ridiculous!! Will not come here again!
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Macenze,We're deeply sorry to hear about your negative experience during your stay. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We'll address the issues you encountered with the smell in the room and the condition of the elevator with our maintenance team to ensure improvements are made. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear KOJI,Thank you for your excellent 8 out of 10 rating! We appreciate your feedback and are glad to hear that you had a positive experience at our hotel. We are always striving to improve and provide the best possible service to our guests. If there is anything specific that we can do to enhance your future stays and earn that perfect 10, please let us know. We value your input and are committed to making your next visit even better. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Hotel Manager
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear ROBERT,I appreciate your flawless 10/10 review. Hearing that you had an amazing time makes us very happy. Our primary goal is your satisfaction, so we're thrilled to hear that we went above and beyond. We value your opinions and hope to have the chance to work with you once more in the future. We are honored that you selected us!Sincerely, Hotel Manager
par un voyageur
Publié le 2 févr. 2024 sur Expedia
the check in was super easy and helpful! they told us all the info breakfast & our room was perfect :)
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,Thank you for sharing your positive experience! We're thrilled to hear that your check-in was easy and helpful, and that you received all the necessary information about breakfast. It's wonderful to know that your room met your expectations. We appreciate your feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Me encantó la limpieza del lugar y todo lo incluía. Es simplemente llegar con tu maleta
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mario Arturo,Thank you for sharing your positive feedback! We're delighted to hear that you loved the cleanliness of our hotel and enjoyed the amenities. If there's anything specific about the arrival process or suitcase handling that you feel could be improved, please let us know. We appreciate your input and hope to welcome you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Malísimo
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Antonio,We are deeply sorry that your experience was very bad. We appreciate your feedback and would like more details to address any specific issues you may have had during your stay. Our goal is to ensure our guest's satisfaction, and we will take immediate steps to improve. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Osmar,Thank you for your perfect rating! We're delighted that you had an excellent experience with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Are usually stay at the best Western. The properties always up to the standards, but this property particularly it was filthy.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Wali,We appreciate your loyalty to Best Western, and we sincerely apologize that your recent stay did not meet the high standards you've come to expect from us. Your feedback about the cleanliness is concerning, and we assure you that we are actively addressing this matter to ensure a significant improvement. We value your patronage and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Omar,Thank you so much for the stellar perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay, or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another exceptional visit!Sincerely, Hotel Manager
