Note fondée sur 363 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mars 2024 sur Expedia
The property is convenient to our relatives and since they are relocating, we most likely will not use this property again.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Kate, Thank you for being our guest and sharing feedback about your visit. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for choosing our hotel, and we hope you will mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
par un voyageur
Publié le 10 mars 2024 sur Hotels
par un voyageur
Publié le 9 mars 2024 sur Hotels
par un voyageur
Publié le 28 févr. 2024 sur Hotels
par un voyageur
Publié le 11 févr. 2024 sur Hotels
par un voyageur
Publié le 21 janv. 2024 sur Expedia
par un voyageur
You get what you pay for!
Publié le 16 janv. 2024 sur HotelsThe beds were uncomfortable, constant smell of marijuana, and yelling in the hallways.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Please accept our apologies for not meeting your expectations. We want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. Also, cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon.Sincerely,Hotel Management
par un voyageur
Amazing service
Publié le 14 janv. 2024 sur HotelsThe staff was so nice with us. Would recommend to everyone.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Samuel, Our entire team at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to our city. Sincerely,Hotel Management
par un voyageur
Publié le 9 nov. 2023 sur Expedia
the Worst experience I’ve had in my entire life at any hotel to this day !!! The manager was sooo unpleasant. I honestly felt bad for the other lady having to work with her.
Commentaires de Gestion de l’hôtel
10 nov. 2023 par No screaming allowed, Gestion de l’hôtel
It's unfortunate that you feel that way, we don't allow dogs to poop in the flowerbeds in front of the hotel. They have a designate area just for them. A guest complained about you because you were screaming to the person you were speaking with on the phone while you were walking your dog in the flowerbed under his window, so we asked you to please lower your voice. No thanks!
par un voyageur
Publié le 2 nov. 2023 sur Expedia
I initially booked the property for my stay at the University of Michigan. I later found out that I have to change the day I am staying. I called the hotel and they confirmed the dates have been changed. Just before my stay, I checked the itinerary and was showing the incorrect date. I called the hotel and they forwarded me to their call center. The supervisor told me there was no way they would have changed it. They would not refund it or update the reservation. I inquired about why they would they would tell us they updated when they haven't. The supervisor said there was no way for them to do that and they had no way to check phone logs, who access our reservation during our phone call or any system of checks and balances.
We decided we werent going to win this fight, so we opted to pay for the hotel for two nights and only use one. The manager Kita was helpful and stated she would allow us to check in a different date (initially we were told if we dont show up on the date of our reservation, it would be canceled)
We came into the hotel around 8:20am, after walking around, looking for the reception, we called the hotel and transferred us to a call center who said they would check if there is a reception desk at this location. She confirmed there is but it is not staffed until 9am.
After our wait, we finally checked in. The rooms were in poor condition, including stains on the carpet, doors missing off of cabinets, toilet paper holders broken off and BUGS! Big bugs!
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Jakub, We would like to express our gratitude for the detailed feedback provided. We are truly sorry to learn about the inconvenience you experienced with your reservation and regret any inconvenience caused. As a business, we are committed to providing guests with a seamless and fulfilling experience. Therefore, we take your feedback seriously and will take the necessary measures to address the issues you have raised to ensure that such instances do not occur in the future. Additionally, your comments about the condition of your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management
