Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2023 sur Expedia
Bonne qualité prix!
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Merci d'avoir pris le temps d'écrire sur votre expérience au RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. Francis, C'est tellement gratifiant de lire que vous avez passé un excellent séjour chez nous et nous apprécions vraiment vos aimables remarques sur notre bonne qualité et notre prix.Nous apprécions votre confiance, Francis, et avons hâte de vous revoir bientôt chez Red Roof, où nous pourrons continuer à vous offrir une autre bonne qualité à un prix abordable !Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 mai 2022 sur Hotels
par un voyageur
Publié le 11 août 2019 sur Hotels
la douche laisse a désirer
par un voyageur
Publié le 30 mai 2024
Their recent upgrades add a lot of useful charger outlets - important for us. The room is much nicer than last time we stayed here. I think this is one of the updated rooms. The staff helped us find a nice quiet spot on the property (so far - knock on wood).
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Lauren, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 mars 2024 sur Expedia
We did not like the fact that they turned off the water to our room and they did not tell us that they were turning the water off they turned it off for the entire day without warning so we had no water in our room and the stairs leading up to our room after we requested to be put on the first floor because my husband walks with a cane were broken stairs I almost fell off the steps because the step broke and leaned backwards I tripped on it thankfully caught my balance or I would have felt and bashed my head off the concrete and the hotel staff was extremely rude about the situation they misgendered my husband they kept calling him she and ma'am on the telephone when we called to complain about the problem in our room and the fact that the steps were broken and we asked for a full refund and they said that they were not going to give us a full refund they were only going to refund us the one night because we were checking out early we didn't mean to speak to a manager they repeatedly told us that a manager was not on the premises and that one would be back in the building the next day we called for two days and there was no manager available for us to speak to for two days straight so we had given up after two days straight thankfully they did refund our money but we do not believe that that was still compensation for the trouble that we went through with this property we recommend that people do not stay at this hotel it's NASTY!
Commentaires de Gestion de l’hôtel
8 mars 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hi Carrie,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Ann Arbor - U of Michigan South. Please accept our most sincere apologies for the hazard you described regarding the steps. Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof Management Rediresponse Specialist
par un voyageur de Thorndale
Publié le 25 févr. 2024 sur Expedia
Good value. Simple.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Shae, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Ann Arbor - U of Michigan South. We are happy to hear that you enjoyed all aspects of your visit, prompting your 4/5 rating. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Good but smelly towels
Publié le 22 févr. 2024 sur HotelsFriendly and professional staff. The only issue was that the towels smell like they only use water to wash them. They don’t smell clean.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Keith,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof it's good to know that you had friendly and professional staff. Nevertheless, as it relates to your comment of the towels, this will be taken into consideration to improve on guest's stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 févr. 2024
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