Note fondée sur 519 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par cédric
Hotel avec cuisine
Publié le 19 août 2017 sur HotelsTrès belle chambre pour passer quelques jours sur Appleton...
Le coin cuisine est très intéressant pour pouvoir manger dans la chambre !!!
À recommander pour passer quelques jours
Commentaires de Gestion de l’hôtel
21 août 2017 par Manager, Gestion de l’hôtel
Thank you for making Extended Stay America a part of your travel plans. We delighted to read you liked your room with the kitchenette and had wonderful time with us. Thanks for recommending us to future guests. We look forward to hosting you again soon.
Sincerely,
General Manager
par un voyageur
Publié le 8 mars 2024 sur Hotels
Not a good place to stay the mantience man yelled at me yesterday here. No breakfast no ice machine. Anf they charge 10.00 a hour after 12noon
Commentaires de Gestion de l’hôtel
9 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Nicole, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk can help you solve problems and improve your stay. Please give us another opportunity to provide better service.Sincerely,Hotel Management
par un voyageur
Publié le 7 mars 2024 sur Hotels
Don’t like the small pillows.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Property was clean and staff were nice, however on day two and 3 of the stay there was a smoke smell in hallways that was very strong.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Quentin, Thank you for choosing Extended Stay America! We appreciate your positive remarks about our clean property and friendly staff. However, we apologize for any inconvenience caused by the smell of smoke in the hallways. Your feedback will be shared with our housekeeping team to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to welcome you back for an improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 3 mars 2024 sur Expedia
Clean room, comfortable bed, new flooring in room, loved the small kitchen.
Disappointed that I didn’t have a coffee maker in my room, and there was a noise due to ventilation cleaning going on that weekend.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Good value and location
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeffrey, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We get great feedback on our location, and we are happy this made your stay even more enjoyable. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.Sincerely,Hotel Management
par un voyageur
Never again
Publié le 19 févr. 2024 sur HotelsNite clerk was rude. Room was uncomfortable and noisy. Will never stay there again.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Derrick, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we are sorry for the condition of the accommodation not meeting your expectations, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management
par un voyageur
Publié le 17 févr. 2024 sur Expedia
par un voyageur
Publié le 14 janv. 2024 sur Expedia
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Property overall had a smoke smell in the hallways and common areas. Floors were sticky and had some stains on bathroom counter upon check in. The included ‘breakfast’ was just coffee, muffins and granola bars
Commentaires de Gestion de l’hôtel
24 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Kayla, We appreciate that you chose to stay with us and took the time to share your concerns. We are genuinely sorry that you experienced issues with the smell in the hallways, the cleanliness of your suite, and the limited breakfast options. We take all feedback seriously and will ensure that the necessary improvements are made to enhance the quality of our guest's experience. We hope that you will consider staying with us again, and we guarantee that our team will provide you with exceptional hospitality that meets and exceeds your expectations.Sincerely,Hotel Management
