Note fondée sur 210 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Staff was noisy at night, complementary breakfast was not available the hours they said, could not contact lobby or housekeeping by phone. Had to ask for enough towels for two and clean towels and bedding after four days. Staff wanted to argue with you when complains were made about their services.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Guest Services , Gestion de l’hôtel
Thank you for choosing our hotel and for leaving a review for fellow travelers. Our breakfast is available from 6 AM to 9 AM each day and it is a full hot breakfast buffet. We have a contract with a major global railroad and their contract calls for this full hot breakfast buffet to be out during those hours, and it is out during the posted hours. We apologize if there was any confusion. We often leave it up later on occasion if we know there is a railroad crew headed in and sometimes we will open it early on occasion when we know there’s an early crew heading in. But it is always open seven days per week on the posted hours. There is a telephone in your room that you can simply do zero to reach an operator or the manager on duty 24 hours per day and we apologize if that was not made clear to you.Forwarded your comments to the regional manager so that they can review and make improvements. Our goals relative to service and product are very high for this hotel, our team has been there for many years and are very seasoned staff. So these comments are very concerning to us we will make immediate improvements. Thank you again for your review because our goal is to improve each and every day.
par un voyageur
Publié le 23 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Guest Services , Gestion de l’hôtel
Thank you for choosing our hotel and leaving a review for others. You see in-house now and a corporate leader will reach out direct but we have a manager on duty right now that can fix any issues you’ve encounter as our goal is to deliver a perfect stay experience each and every day with every guest.
par un voyageur
Try the floor instead.
Publié le 17 févr. 2024 sur HotelsThe beds are so uncomfortable I think I finally passed out from sheer exhaustion around 1am but woke up twice before 5:30 am when I had to get back on the road.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Guest Services , Gestion de l’hôtel
Thank you for choosing our hotel and for leaving a review for fellow travelers. Our goals for satisfaction are high and in this case it appears we missed the mark and for that we apologize. We do have a manager on duty 24 hours per day, seven days per week and 365 days per year. If you have any questions concerns or if anything is wrong, we would love to make it right at the property so that you can enjoy your time with us.We do have a year-round contract with the major railroad company and they often complement us on our beds and how much sleep and rest they get. I’m not certain if you confused our hotel with another one along your route, but uncomfortable beds is just something we don’t often here, but we will look into the mattresses in the room where you slept, and make certain that all was good. Again, we apologize that we did not exceed your expectations on this visit, and hope that you choose to give us another try and grade us on our hospitality, and the physical attributes of our hotel at that time.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
par un voyageur
3 day stay ac
Publié le 19 janv. 2024 sur HotelsThe stay was great didnt get bothers was quiet laid bavk comfy nonworries the cleansing need more work and training but overall great service and stay prices are too high for booking stay that multiple days or those permanently stay there. Need give better discounts and check out times and dates
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Guest Services , Gestion de l’hôtel
Thank you for choosing our hotel and for leaving a review for other travelers. Our goals for guest satisfaction are quite lofty, and in this case, we are happy that we met or exceeded your expectations. We have passed your comments onto the property general manager.
par un voyageur
Filthy and overall gross.
Publié le 10 déc. 2023 sur HotelsNot a great stay. My carpet wasn't vacuumed, there was a used filter in the coffee pot, no washrags in the bathroom, the door leading to the outside was unlocked when I arrived, and the wifi was terrible. Also the desk chair was torn up in the back. I stayed in room 116 at the end of the hallway. I was so disappointed by the condition and cleanliness of the room I didn't even bother checking out the breakfast. The only positive is that the bed was comfortable
Commentaires de Gestion de l’hôtel
10 déc. 2023 par Guest Services Escalation Team, Gestion de l’hôtel
Thank you for choosing our hotel and reviewing your experience. It appears you accidentally were assigned a room that housekeeping had not fully completed cleaning. That is why the door was still unlocked, floors not vacuumed etc. We sincerely apologize for this human oversight and miscommunication between front desk and housekeeping. Additionally, your concerns about wifi have been reported to our provider, Cox Business. They do frequently have issues with their tower there and are working on upgrades and we know connectivity is important and share your frustration with Cox in not being able at times to provide proper speeds but we are working on a permanent solution. We regret you didn’t experience our breakfast as we serve a complimentary full hot buffet with biscuits, sausage gravy, egg omelettes, hashbrowns,home made waffles and maple syrup, toast, hot and cold cereals, juices, coffee and tea. Although everything should be perfect upon arrival, mistakes do happen and for that we apologize. Please know that we have a manager on duty 24 hours per day 7 days per week including holidays. They will be happy to resolve any issues at the property because our goal is that we exceed your expectations. We apologize that on this trip we fell short of that goal and will be reaching out to arrange compensation.
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Please avoid this hotel I wish I had read the reviews about everything being broken and fraudulent charges. I was charged $250 randomly after leaving for a 12 year old tv that’s burnt out in the corner prior to my stay. I called the hotel number the next day and it was the same disgruntled gentleman who checked us in late night for our reservation he was immediately rude and argumentative, said many things that ended up being untrue and refused to send me any information or invoices for charges then gave me a fake email and told me if I don’t report something broken at check out I have to pay for it (as if it’s my responsibility to list the many things wrong with their place) and that he was the owner and that there is no one else to speak to and that it was his decision and final. Besides the nice lady who checked me out the next morning it was a definite terrible experience. Make sure and do what I didn’t and read prior reviews which mentioning the rude employ, double and random charges to cards, outdated and worn down rooms and broken amenities and even one mentioning their TV WAS BROKE TOO. It was not money I had to just give away, there has been no resolution to this.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Guest Services , Gestion de l’hôtel
Thank you for choosing our hotel and for leaving a review for other travelers. The owner is very much involved in the situation and has conducted an investigation and sadly the television was damaged beyond repair during your stay. Regret this and any confusion and inconvenience this caused you. To replace the television that was broken during your stay. It was more than 250. The owner has reached out to you to provide the proof that he has viewed, and if you feel that the evidence goes in your favor, will certainly reverse the charges.
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Everything is broken - sheets are from 1970 - towels are paper thin with holes in them. Staff does not clean rooms on multiple night stays - even if you ask they lie and say tomorrow. Door to our room did not lock and we were told it’s okay. Security cameras around the place were non existent. Outside door key cards did not work. New manager / owner was rude. We have stayed at this property for over 12 years - worst it has been!
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Guest services , Gestion de l’hôtel
Thank you very much for choosing our hotel and for your constructive comments. We truly appreciate them. We just purchased this hotel the beginning of October and are working diligently to make the upgrades and enhancements required to achieve our customer service goals.We apologize that on this day, we did not meet or exceeded your expectations and we invite you back to check out our new enhancements.
par un voyageur
Publié le 13 nov. 2023 sur Expedia
From doors not opening to our room not locking and being told it’s okay. They do not clean your room even if you stay a week. When asking for a new towel we were given towels with holes in them / paper thin. Manager / Owner was rude and did not care.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Guest Service, Gestion de l’hôtel
Thank you for choosing our hotel. We apologize that your recent stay did not meet your expectations. On extended stay rooms, the rate that is chosen/given does not include loyalty points or daily housekeeping service. Only once every 3 days refresh and once weekly full service. I apologize this was not properly communicated. Next time simply choose the standard rate (not the heavily discounted weekly pricing) and you will receive full service each day.
par un voyageur
Publié le 30 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Guest Service, Gestion de l’hôtel
Thank you Jackson for choosing the Super 8 by Wyndham in Arkansas City Kansas for your travels. Additionally, thank you for taking the time to share your experience with other travelers. We are happy that our service team exceeded your expectations on this trip as that is our goal for each guest each and every stay. we look forward to seeing you again in the near future!
