Note fondée sur 347 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2024 sur Expedia
Thicket of brush off the parking lot occupied by vagrants that stole phone from our vehicle that was parked in hotel lot. Thankfully we noticed in time and were able to track phone and recover it from 2 drug addicts. Disturbing situation to find ourselves in! Went back to our vehicle to empty all possessions of value and take into our room for the night. So inconvenient! Also moved vehicle to where we could see from our room window. Building itself seems new and fairly nice. Front desk staff was just bored and miserable to talk to. Wish there was a kiosk or mobile way for check in/out.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Daneen,Thank you for taking the time to share your feedback. We are truly sorry to hear about the disturbing incident you experienced during your stay. We understand how inconvenient and unsettling this must have been for you. Please know that the safety and security of our guests are of utmost importance to us. We have taken note of your concerns regarding our front desk staff and will address the issue promptly. We appreciate your suggestion for a kiosk or mobile check-in/out option and will consider implementing it to enhance the convenience for our guests. We hope to have the opportunity to welcome you back and provide you with a better experience.SincerelyHotel Manager
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jordan,Thanks for sharing your great feedback and giving a 8 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jacqueline,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joseph,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The room was very clean as well as the lobby!! The staff was very helpful & nice! Would definitely stay again!!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jennie,Thanks for your nice comment. I'm so pleased that you would stay with us again, and I hope you the opportunity to do that soon. We are glad to note that you found our clean, comfortable hotel with a friendly staff. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! SincerelyHotel Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Diedra,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Louann,Thank you for the stay at our hotel. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay. We hope to see you again soon. Sincerely,Hotel Manager
par un voyageur de Raleigh
Publié le 19 févr. 2024 sur Expedia
A very nice hotel but the check in was a nightmare. When we came we were initially told that they had overbooked and instead of a 2 queen room we could get a king room. I on purpose chose the more expensive 2 queen room compared to the king room so that would not work out. After waiting for more than half an hour they finally found a solution and gave a stupid reason for the issue.
Amenities was okay. Breakfast was fair after waiting 10 min for coffee
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jan,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Rooms were nice and clean and breakfast was very good
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear jessica,Thank you so much for your overwhelming words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our breakfast, friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager
par un voyageur
Very nice
Publié le 16 févr. 2024 sur HotelsI stayed here for 2 nights with my boyfriend and the place was nice and clean. The breakfast was actually pretty good, and I would definitely come back to stay at this hotel if I ever went to north Carolina again.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Amiyah,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager
