Note fondée sur 646 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not the best place to stay
Publié le 11 févr. 2024 sur HotelsThe staff was but not available at night and did not inform us of needing to ask for additional sheets and things when we checked in.
The outlets didn't work in our room.
There was a dead roach in one of our pillow cases.
And the room was not advertised to be as small as it was. When we opened the sofa bed, we had to literally climb over our top get to the other side of the room. The bathroom was EPICALLY small and the curtain wasn't long enough to avoid a small pool of water to build up on the floor.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Your feedback regarding staff availability, communication, room amenities, cleanliness, and room size is valuable and will be addressed with our team to ensure improvements are made. We strive to provide comfortable accommodations and regret that we fell short of your expectations. Please accept our sincere apologies, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 19 janv. 2024 sur Hotels
par un voyageur
Publié le 14 janv. 2024 sur Hotels
par un voyageur
Horrible way to spend money
Publié le 3 janv. 2024 sur HotelsDisgusting rooms and disgusting staff
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Hotel Management , Gestion de l’hôtel
Dear Colahni, We deeply regret to learn about your negative experience. Providing a clean and welcoming environment and courteous service is of utmost importance to us. Your feedback is concerning, and we take it seriously. We will investigate the issues with the room and address any staff behavior that falls short of our standards. Please accept our sincere apologies for any discomfort you faced. Your insights are invaluable, and we appreciate your patience. If you reconsider in the future, we are committed to ensuring a significantly improved and more pleasant stay. Sincerely,Hotel Management
par un voyageur
Publié le 9 oct. 2023 sur Hotels
par un voyageur
Publié le 18 juill. 2023 sur Expedia
par un voyageur
Publié le 11 juill. 2023 sur Expedia
Breakfast : coffee and tea and muffin.
Close to 400 highway ( exit 10 )
2 mins to Avalon .
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Hotel Management, Gestion de l’hôtel
Dear Mohammed, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Do not EVER stay here!
Publié le 14 juin 2023 sur HotelsI stayed here for two days and while the front desk staff was very pleasant, the rooms were less than desirable. The room I was supposed to stay in wasn’t done being cleaned, so I was put in another room, with the staff telling me I could switch to the original room later. I wondered why. Well the room had a broken tv that looked like someones head had hit it, and it didn’t work. That and it sounded like WWE was going on in the room above me. I requested a room change. I was put in yet another room, and this one was infested with gnats. I was not moving again, so I sucked it up. I did not leave a nasty review because, as I said, the front desk staff was great. But now, I see I was charged an additional $500 without being notified. I called and asked what it was for. Room damage. Are you kidding me?? I am 58 years old and was by myself. I just slept there, as I was at work all day. I’m trying to find out what it was for, and am guessing the already damaged tv. On top of that, the deadbolt on the door wouldn’t slide into the groove. I had to place the kitchen chair under the knob so I could sleep without worrying about someone coming in. I feel like I was robbed. I spent a total of 687.06 for two nights sleep in a nasty bed?? I assure you this is going to be disputed, even if I have to take it to small claims court. I will NOT be paying for a new tv that their less than desirable clientele broke!! Do yourself a favor - do not EVER stay here.
Commentaires de Gestion de l’hôtel
16 juin 2023 par Hotel Management , Gestion de l’hôtel
Dear Cheryl, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 31 mai 2023 sur Expedia
par un voyageur
Very dissatisfied
Publié le 23 mai 2023 sur HotelsWhen i walked into the room it smelled so bad I almost got sick. I was so tired I just laid on the bed and slept. In the middle of the night I needed to use the bathroom and when I got in there the toilet had stuff in it and was clogged. 5 in the morning I went to the front desk it took 15 minutes for the person to come out I’m sorry I woke him up. I was supposed to stay 2 nights but I left after that. It was non refundable. But I did not care. my health is more important. I will not ever stay at a extended stay again.
Commentaires de Gestion de l’hôtel
24 mai 2023 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for choosing us. We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We have discussed the issues with our team to take action. Please allow us another chance to change your experience with us on your next visit. Sincerely,Hotel Management
