Note fondée sur 792 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2016 sur Hotels
par un voyageur
Publié le 31 mars 2024
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
par un voyageur
Publié le 18 mars 2024 sur Expedia
The beds were very comfortable. The bathroom wasn't totally clean.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
par un voyageur de Fenton
Publié le 17 mars 2024 sur Expedia
Room was clean and staff very friendly
Commentaires de Gestion de l’hôtel
19 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your 10-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
par un voyageur
Never again!!
Publié le 13 mars 2024 sur HotelsThe condition of the entire building was terrible. My room (317) had mold in it. My family and I got sick with 24 hrs of our stay. Lots of mold and mildew smells. Even in the lobby, things aren't clean or well kept. Room appliances would randomly cut off. The refrigerator barely kept things cold.
One elevator has a perpetual out of order sign and no obvious sign of attempting to fix it.
Breakfast was hardly there and very poor quality when available. One day, when asked about the pancakes, I was told, "the truck didn't come" so there would be no pancakes. Multiple days old boiled eggs sitting in the refrigerator.
IHG should be ashamed of the condition.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your review. We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We will investigate this issue and will take the required measures. We hope to serve you better next time
par un voyageur
Publié le 12 mars 2024 sur Expedia
No coffee at the breakfast. Room had broken usb plugs.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Donna,Your 10-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Terrence,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Bonita,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
