Note fondée sur 284 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Gatineau
Publié le 4 févr. 2022 sur Expedia
Il y a des évents d'aération extérieurs tout le tour de l'hôtel qui causent un vacarme et empêchent les clients de bien dormir lorsque c'est venteux.
par un voyageur
Publié le 22 mars 2024
The property was close to the airport and clean. Had to wait for staff to come too the desk to check in and out, beds were uncomfortable, room was too hot and the air conditioner did not work. Breakfast is a package muffin and a granola bar (not Walmart I would call breakfast included).
Commentaires de Gestion de l’hôtel
23 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Krista, Thank you for choosing to stay with us. Knowing that our proximity to the airport enhanced your stay is wonderful. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your visit. However, we are sorry to read that the room you were in did not meet your expectations. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. We regret that our breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. We appreciate your feedback and hope to welcome you back to our hotel.Sincerely,Hotel Management
par un voyageur de WAIANAE
Publié le 13 mars 2024
par un voyageur
Publié le 28 févr. 2024
I went to check in at five p.m. and was told that I had already checked in and checked out. I was like WHY would I have done that on the same day? Showed my confirmation number from Travelocity and they told me my room had already been rebooked. Not my problem. The redirected me to a room with two beds. I paid for ONE QUEEN BED.
My friend and I got to the room to drop off my luggage and go out to eat and shop, but before we did we noticed that there was no remote in the room. On the way out, asked for one, and came back five hours later to find out it was not there. Asked the front desk for it, and was told the place was booked and there was not one available. So now I have paid for a room with no t.v.? I don't own a t.v. at home because I find it too distracting so it really is a special treat to watch it for a little bit. She FINALLY found a remote. It was 11 pm. at that time and I had to try to sleep because I had to be up early for my first day on the job with the City of Austin.
Tried to sleep. Couldn't because the wall air conditioner/heater sounded like it was dying, and it was too uncomfortable in the room with it off. So about an hour of sleep.
Asked for a wake up call for Monday morning. It never came. Woke up both mornings expecting to get the breakfast that was part of what I paid for. Both days I was leaving the hotel at eight a.m. (breakfast was until nine), and BOTH days, NO FOOD in the heated container they had available.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nathan, It was disappointing to read your comments concerning your stay at our hotel. We can assure you that what you experienced is not acceptable by our standards, and please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
par un voyageur
Publié le 25 févr. 2024
I wish there was shuttle service to the airport.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Teri, We appreciate your high rating and hope you had a pleasant stay with us. However, We humbly apologize for any inconvenience that may have been caused during your stay. Please know that we hold ourselves to the highest standards and continuously strive to improve our services for your comfort and satisfaction. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
par un voyageur
Publié le 24 févr. 2024 sur Expedia
I found food in the freedge left from previous guest.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Gabriela, We apologize for the inconvenience caused by the oversight of food left in the fridge by a previous guest. Our housekeeping team strives to inspect and clean rooms between stays thoroughly, and we regret if this standard was not met during your visit. Your feedback is valuable, and we'll address this issue to ensure it doesn't recur. Please accept our apologies, and we hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 févr. 2024 sur Expedia
It was clean, but hardly any supplies in the room. I had to ask for a tv remote & hair dryer.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Linda, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team, and we hope the remainder of your stay made up for this and that you will choose to stay with us again.Sincerely,Hotel Management
par un voyageur de NMB
Publié le 23 févr. 2024 sur Expedia
The sheets were dirty with blood stains. It was not clean…
The front desk lady was very nice!!!
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear DUNA, Thank you for acknowledging the excellent service provided by our front desk personnel. However, we regret that the sheets were not as clean as they should have been and apologize for any discomfort this may have caused. We will take appropriate measures to address the matter and ensure our guests have a pleasant experience. We hope you will consider revisiting us in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 févr. 2024 sur Expedia
par un voyageur
Publié le 18 févr. 2024 sur Expedia
I stayed 4 hours. I needed a room to sleep and to have a shower before my flight. It worked just fine.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Andrea, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay and were pleased with your clean, comfortable room before taking flight. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
