Note fondée sur 432 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback. We are happy to hear you enjoyed your stay with us and look forward to seeing you again soon.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Ashley W, Gestion de l’hôtel
We appreciate the feedback about your stay and want to apologize for the inconveniences you had at our hotel with your most recent stay. Our goal is to not only meet but to exceed our guests expectations and unfortunately we did not meet your expectations. We have taken corrective action so that we can prevent these kinds of things from happening in the future. Once again my apologies and we hope that you will give us a second chance in being your hotel of choice.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Stayed on the second floor. I could hear the people above me. Only slept for an hour.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback. I apologize for this experience during your stay. We hope you will give us another opportunity to make this right in the future.
par un voyageur de Tomball
Publié le 19 févr. 2024 sur Expedia
Nice room. Great stay.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback. We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback. We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Easy.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for staying with us. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Easy check in and everyone was nice.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for staying with us. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback. We are thrilled to know you enjoyed your stay with us and look forward to seeing you again soon!
par un voyageur de San Antonio
Publié le 2 févr. 2024
Can I tell you that what stuck out the most is the customer service. I came and left with the feeling of luxury hotel customer service.
In truth, this is a budget hotel. Did it knock my socks off? No. Did it meet every need while I was there for less than 10 hours. Yes.
But the desk associates (when I checked in and out) were so nice and professional, it really filled any other gaps there could have been.
Excellent stay.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Ashley W, Gestion de l’hôtel
Dear KRISTINA,I’ve just shared your review with the Holiday Inn Express Austin Round Rock Team and you made everyone’s day a little brighter today! Thank you for taking time to review the hotel, we are all happy to learn that you enjoyed our brand of customer service. We also thank you for sharing the downfalls, we take our commitment to provide excellent service very serious here at Holiday Inn Express Austin Round Rock Team and you just helped us focus on areas of improvement. We appreciate you and look forward to serving you in the future.
