Note fondée sur 871 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2023 par General Manager, Gestion de l’hôtel
Dear VIRGINIE,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 4 juin 2023 sur Expedia
I was disappointed by the location. A lot of homeless around it. The smell in the room and what not super clean. The breakfast was great. For one night it was ok. I didn’t feel safe outside of the hotel.
Commentaires de Gestion de l’hôtel
9 juin 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Stephanie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
par un voyageur
decent accomodations
Publié le 27 févr. 2024 sur Hotelsprompt check-in, clean room, clean, if small, bathroom, decent location…texas roadhouse just 2 blocks up the street…challenges hampton inn for the worst pillows in the industry…very small, no support.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Barry,Thank you for your feedback. We're glad to hear that you had a prompt check-in experience, found your room to be clean, and appreciated the location. We apologize for any inconvenience caused by the pillows not meeting your expectations. Your comments about the pillows will be shared with our team for review and improvement. We value your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
On checking in the room not ready at the time
Commentaires de Gestion de l’hôtel
27 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Rodrigo H,Thank you for your feedback and for rating your overall experience positively. We apologize for the inconvenience of your room not being ready upon check-in. Your satisfaction is important to us, and we appreciate your understanding. We'll take your comments into consideration to improve our check-in process and ensure a smoother experience for our guests in the future. If there's anything else we can assist you with, or if you have any further feedback, please feel free to let us know. We hope you had an enjoyable stay overall and we look forward to welcoming you back in the future!Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Great room just did not like how they came in unannounced
Commentaires de Gestion de l’hôtel
26 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Lisa,Thank you for your feedback, and we're glad to hear that you enjoyed your room. However, we apologize for any inconvenience caused by staff entering your room unannounced. We understand the importance of guest privacy and will address this issue with our team to ensure proper communication and procedures are followed in the future. Your satisfaction is important to us, and we appreciate your honesty. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The elevator was broken and the failed to tell us on check in. We had to walk from one end of the building to the other. I’m handicapped and that made a difficult walk. They should have let us know prior but never said anything until we parked and had to go all the way back to the front desk. Not good
Commentaires de Gestion de l’hôtel
26 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Donald,We sincerely apologize for the inconvenience and lack of communication regarding the broken elevator. Your comfort and accessibility are important to us, and we regret the difficulty this caused during your stay. We'll address this issue with our team to ensure better communication and accommodations for all guests, especially those with special needs. Thank you for bringing this to our attention.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 25 févr. 2024
Commentaires de Gestion de l’hôtel
22 mars 2024 par General Manager, Gestion de l’hôtel
Dear Arturo,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par General Manager, Gestion de l’hôtel
Dear Natalia,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 18 févr. 2024
key to open gate wouldn’t read cards. trash area overflowed. over all it was a good place to stay with adequate surroundings. great shower, bathroom. good sized rooms
Commentaires de Gestion de l’hôtel
18 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Lori,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a good overall experience during your stay and found our accommodations satisfactory, especially noting the great shower, bathroom, and good-sized rooms. We apologize for the inconvenience you experienced with the key card reader at the gate and the overflowing trash area. Your comments will be shared with our team for improvement. We appreciate your business and hope to welcome you back for another pleasant stay in the future.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Kayla,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us, and have a great day!Sincerely, Kathleen CoxGeneral Manager
