Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,2 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Aston
Publié le 17 juin 2024
Decent
par un voyageur
Publié le 20 mai 2024
DO NOT STAY HERE!
Dirty rooms, no water pressure, old, used and towels, even have holes in them. Housekeeping is a joke and never came. Had to get our own & wait 30 minutes. Bugs! Dirty refrigerator, floors never cleaned, bed linen not fresh, had hair from previous guests. Walls dirty! Breakfast, that’s a joke! You can only have ONE item! Rude staff! TV never worked. This hotel
Should be SHUT DOWN!
Commentaires de Gestion de l’hôtel
20 mai 2024 par GM, Gestion de l’hôtel
Dear Cheri,We are deeply sorry for the issues you experienced during your stay. This is not the standard we aim to provide. Your feedback is highly valuable and we assure you that immediate steps will be taken to rectify these concerns. We hope you give us another chance to better serve you in the future.Warm regards,Hotel Management
par un voyageur de WILLMAR
Publié le 30 avr. 2024
UNCLEAN ROOM and BATHROOM the whole place smells like cigarettes
Commentaires de Gestion de l’hôtel
2 mai 2024 par GM, Gestion de l’hôtel
Dear Nahum, We sincerely apologize for the inconveniences you encountered during your stay. We take cleanliness and hygiene very seriously, and we regret that we fell short of your expectations. We've noted your feedback about the cigarette smell and will address this concern promptly. We hope you will give us another chance to provide you with the exceptional service we're known for.Warm regards,Hotel Management
par un voyageur
Publié le 20 mars 2024 sur Expedia
All good
Commentaires de Gestion de l’hôtel
21 mars 2024 par GM, Gestion de l’hôtel
Dear Sonal, Thank you for choosing our hotel and for taking the time to share your positive experience. We are delighted to hear that everything was to your satisfaction. We strive to provide our guests with a memorable stay and your feedback encourages us to do even better. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Management
par un voyageur
The pictures fool you, has bugs and uncleanly!
Publié le 17 mars 2024 sur HotelsThe hotel pictures fool you in thinking it’s a modernized and cleanly hotel, but once you enter the hotel rooms you’ll see it’s false. Our first hotel room (on the first floor) had a cockroach running in the bathroom, several stains on the floors, walls, toilet, shower. We had 2 sheets on the bed, no blanket available. We told the front desk about the cockroach, which they apologized for and offered us another room which they allowed me to inspect. It had a smashed bug on the wall behind the door, so we were given another room, which thankfully had no bugs (that we saw) but had smashed cucumber throughout the room on the floors, mirror, and bathroom. Elevators made odd noises and made me opt to use stairs. Decent price, you get what you pay for. Pictures are deceiving and we will not stay here again.
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM, Gestion de l’hôtel
Dear Kaitlyn,We're deeply sorry that your experience didn't match your expectations. It's our priority to maintain a clean and comfortable environment, and it seems we missed that mark. Your feedback is crucial for us to rectify our shortcomings. We assure you that we're taking necessary measures to address the issues you've pointed out. We hope you'll give us another chance to serve you better in the future. Best regards,Hotel Management.
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par GM, Gestion de l’hôtel
Dear Qualisha, Thank you for your rating! We're delighted to see that you had a great experience with us. Your rating motivates us to continue delivering exceptional service to our valued guests like you. We hope to see you again soon for another memorable stay. Warm regards,Hotel Management
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par GM, Gestion de l’hôtel
Dear MOESNER, Thank you for taking the time to rate us. We're sorry to see that your experience didn't meet your expectations. We would love to hear more about your stay, as your feedback is crucial for us to improve our services. We hope to have the opportunity to welcome you back and provide a perfect experience on your next visit.Warm regards,Hotel Management
par un voyageur
Publié le 9 mars 2024 sur Expedia
Had just made a 7 hour car ride, checked in after midnight. Tv in room didn’t work, was missing a power cord. Grant it, it was after midnight & front desk was unable to find another power cord & maintenance would not be in until morning. Ok so no tv. Get up to take a shower & no hot water. Sink didn’t get hot either. No showers & still no tv. Got up at 730am. Well at least I’ll go get the free breakfast. Ask front desk & was told where to go for the breakfast. You go outside, walk through the parking lot to another building, I guess restaurant. And by the way, it is lightly raining out. There are a few people in this “restaurant” & I hear a lady ask a gentleman for his blue slip for this breakfast. What blue slip, I didn’t get one. So have to walk back through the parking lot to the front desk for a blue slip. Also, while getting said blue slip I remind them we have no tv. Maintenance man should be in soon today. Go back through the parking lot with my blue slip for the free breakfast & get to the area & there were 2 individual size boxes of cereal & has individual bottles of milk with NO bowls. I asked lady that I’m assuming monitors this free breakfast area & blue slips. Was I missing the bowls, she shook her head no & then I asked how were you to eat cereal & she shrugged her shoulders. I put the cereal box back with the one remaining & decided against an apple or banana. Passed on bagels individually in plastic baggies, no toaster or cream cheese.
Commentaires de Gestion de l’hôtel
10 mars 2024 par GM, Gestion de l’hôtel
Dear Robyn,We sincerely regret the inconveniences you experienced during your stay. We strive to ensure our guests have a comfortable and enjoyable experience and we're sorry to have missed the mark. We appreciate your feedback and will use it for improvements. We hope to have another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Warm regards,Hotel Management
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par GM, Gestion de l’hôtel
Dear Kishayla,Thank you for taking the time to rate us. We're thrilled to see that you've given us a 5-star rating! We always strive to provide the best services to our guests and your rating tells us we're on the right track. We hope to welcome you back soon for another splendid experience. Warm regards,Hotel Management
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Dear J'Lani,Thank you for taking the time to rate us. We're sorry to see that your experience didn't meet your expectations. We strive to provide a wonderful stay for all our guests and we value your feedback. If there's anything specific you were unhappy with, we'd appreciate the opportunity to learn more so we can make improvements. We hope you give us another chance to deliver a better experience.Warm regards,Hotel Management
