Note fondée sur 892 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,9 sur 5
73 % des clients le recommandent
3,1 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 12 mars 2017 sur Hotels
Parfait pour une nuit en route. Chambre sans tapis, c'est bien! Manque juste un séchoir dans la salle de bain!
1 sur 5
par un voyageur

Publié le 28 juill. 2024 sur Expedia
No pool no room service for towels and they rush you out.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Tiara,We apologize for the concerns you had from your stay with us regarding your amenities and check out procedures. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.
5 sur 5
par un voyageur de Baltimore

Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
1 sur 5
par un voyageur

Publié le 27 juill. 2024 sur Expedia
The property was a nightmare. From loud doors slamming all night. Dirty stains on the bed linen. I asked could they be changed, the front desk told me I needed to bring my dirty towels that I had bled and already on the floor to walk on -due to no house shakes or socks. That is the most insane not most but extremely uncompromising when I paid my money and then have to bring my own towels and sheets through the entire hotel outside and in front of other people. Terrible service but you get what you pay for. I do not recommend for a higher quality of standards do not book. Only last resort if you MUST.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Tiara,We apologize for the concerns you had from your stay with us regarding cleanliness and linen. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.
1 sur 5
par un voyageur

Publié le 27 juill. 2024 sur Expedia
Systems were down no elevators no key cards for your room. Was super dirty furniture in room was busted up. The girl working the desk that night was super nice and apologetic I felt bad for her. She had to guess which rooms were clean and which were occupied. They even walked into our room late that night forgetting we were in there This was $160 a night room that was worth maybe $40. Never again
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Crystal,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.
4 sur 5
par un voyageur

Publié le 22 juill. 2024 sur Expedia
Other than the broken elevator, good experience
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Karl, We're grateful to hear your stay with us has been great! Rest assured we will share this success with our team and use it to provide all guests with the same experience. We hope your next stay with us is even more comfortable.Thank you for your feedback.
1 sur 5
par un voyageur

Publié le 21 juill. 2024 sur Expedia
Terrible. Place was dirty and it looking like the cleaning person laid down on the bed after making it.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par GM, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
1 sur 5
par un voyageur

Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par GM, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
1 sur 5
par un voyageur

Disappointed

Publié le 15 juill. 2024 sur Hotels
Very disappointed in my stay the other evening. It smelled really bad, elevators didn’t work, and room wasn’t the cleanest.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par GM, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
3 sur 5
par un voyageur

Publié le 10 juill. 2024 sur Hotels
The stay was okay. The staff was great, very understanding and accommodating to change our room because of loud people in the room above and beside us. There were a lot of families staying there. The rooms were pretty clean. The elevator was out of service though and not really being worked on. So we had to walk up the stairs. It was just really active place so it wasn’t the best place for a relaxing time. But great if you just need a clean cool place to sleep.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We're grateful to hear your stay with us has been great! Rest assured we will share this success with our team and use it to provide all guests with the same experience. Thank you for your feedback.