Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
1,0 Service et personnel
3,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Don't come back late!
Publié le 19 déc. 2018 sur HotelsSecond night we stayed we returned at 11.30 to find that we were locked out. We had been told to just ring the bell. We rang the bell and knocked on the door for 10 minutes. Eventually a neighbour we had woken up with our banging on the door came to investigate. He phoned the concierge. She heard the phone (not the bell ringing/nor the knocking!)and opened the door. Our guide quizzed her the next day, she had fallen asleep! We were the only gusts that night. Poor service.
Commentaires de Gestion de l’hôtel
27 déc. 2018 par Hostal Casa Grande, Gestion de l’hôtel
Dear Stephnen, thank you for your feedback, it is so important to improve our services. We are sorry for this issue and we are going to check this situation with the owners. We hope you enjoyed your stay in Cuba! Kind regards
