Note fondée sur 670 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
3 nuits blanches
Publié le 14 mai 2023 sur HotelsHôtel propre mais très désagréable. Très voire trop près de l autoroute et très mal insonorisé, nous avions réservé pour 3 nuits qui ont été très mauvaises.Pour nous français , il est particulièrement étonnant et désagréable que la chambre ne soit pas faite tous les jours et que les serviettes utilisées mais très mouillées ne soient pas changées.A éviter
Commentaires de Gestion de l’hôtel
15 mai 2023 par Customer Care Team, Gestion de l’hôtel
Hi Dominique, We are disappointed to hear that although you found our property clean, you did not have a wonderful stay with us. We do apologize for the noise disturbance due to the street noise. While there is not much we can do regarding outside noise, we can still try to assign a much quieter room if requested at check-in. As for HSKP/cleaning services, post COVID-19, Hilton has adopted a clean stay policy leading to housekeeping upon advanced request only. Additional amenities such as towels, linens, and toiletries are available upon request. We regret any inconvenience caused, but our housekeeping policy is clearly posted in all guest rooms and bathrooms. It must be requested from the front desk if guests require it before the scheduled cleaning. Thank you for considering our hotel for your stay in Baton Rouge and taking the time to post your review. We are sorry that our accommodation was not suitable for your needs, but we appreciate you staying with us on this visit.Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Une bonne étape
Publié le 22 sept. 2022 sur HotelsHôtel moderne et fonctionnel. Il y a bien une petite piscine mais elle est rendue inutilisable car elle est en plein soleil et aucun parasol. C’est dommage. Cet hôtel est récent et très propre.
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Tyler, Gestion de l’hôtel
Thank you for the perfect score and kind words! I will be sure to pass them along to the team!
par un voyageur
Publié le 12 août 2022 sur Hotels
par un voyageur de lake charles
Publié le 21 mai 2024
Commentaires de Gestion de l’hôtel
12 juin 2024 par Customer Care Team, Gestion de l’hôtel
We are grateful you chose Tru by Hilton Baton Rouge for your accommodation on this journey, Jennifer - thank you! We strive to deliver memorable experiences for all our guests, and we are so glad you had a 5-star experience during your recent visit. We appreciate you taking the time to share a fabulous rating of our hotel and hope to welcome you back soon for another great stay. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur de Houston
Publié le 17 mars 2024
The entire Hilton check-in system was down for over an hour. They should offer a partial refund.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Stasie, Thank you for taking the time to post your review. We appreciate your feedback and regret to read about your displeasure with the system downtime. We apologize for any inconvenience caused and assure you this was a rare scenario. We will, however, alert our team to your comments. We are disappointed if a guest leaves with less than first-rate experience - this is very unlike us. We hope to have the opportunity to serve you again, as we are keen to make this right and provide you with a more enjoyable experience on your next visit. Thank you for staying with us on this journey. We are grateful for your business and your insights.Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur de Rock Hill
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jamie, Thank you for reviewing your recent stay at Tru by Hilton Baton Rouge. We appreciate it and hope your stay was pleasant and comfortable. While you seem to have had a satisfactory experience, as reflected in your rating, we truly would have wanted you to love your time with us. Please do let us know if there is anything we can do to make the next visit enjoyable for you. Your insights are invaluable in helping us enhance our product/service. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Care Team, Gestion de l’hôtel
Many thanks for the perfect rating, Elizabeth! It's great to be at the receiving end of such a fabulous rating, and we hope you had an exceptional stay with us. At Tru by Hilton Baton Rouge, we're committed to making every possible effort to deliver memorable experiences for our valued guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, Many thanks for your recent stay and your perfect rating! We appreciate you making Tru by Hilton Baton Rouge your hotel of choice on this journey and hope you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 14 mars 2024 sur Expedia
The property was very Spartan like. No extras, and no frills. It did have a free breakfast and free parking, but not impressed by the decor in the room.
par un voyageur
Publié le 3 mars 2024 sur Expedia
I enjoyed my stay. Everyone was helpful and kind.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tanya, Thank you for reviewing your recent stay at Tru by Hilton Baton Rouge and for awarding us a perfect 5/5 rating! We are delighted to hear you enjoyed your time with us and are grateful for your kind words about our helpful on-site team - thank you! It was a pleasure to host you, and we look forward to welcoming you back soon for another enjoyable stay at our hotel in Baton Rouge. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
