Note fondée sur 749 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2019 sur Hotels
par un voyageur
Hôtel à conseiller
Publié le 15 avr. 2019 sur HotelsEnvironnement calme et hôtel propre.
par un voyageur
Publié le 28 févr. 2019 sur Hotels
par muriel
Pour les amateurs de golf et spa
Publié le 22 avr. 2017 sur HotelsWe stay for one night, the hotel, the room are nice and confortable, very quiet.
We only regret not having a room with the view on lake
good services. And employees are very professionnal and helpfull
par un voyageur de CLERMONT-FERRAND - FRANCE
Hotêl sur un site très agréable
Publié le 17 févr. 2011 sur Hotelsque dire,on aimerait que tous les hotêls soit comme celui-ci.Merci et bonne continuation
par un voyageur
“Waterfront hotel”
Publié le 17 mars 2024 sur HotelsNot much waterfront about the accommodation, we had a lovely view of the carpark. Other than that the hotel in general was clean, modern and a comfortable bed which is always good!
Commentaires de Gestion de l’hôtel
20 mars 2024 par Alex Hoy , Gestion de l’hôtel
Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. Our lake views are situated in our restaurant however we feel this means that all of our guests are able to enjoy these views not just a few. I am pleased you enjoyed your stay and I hope we are able to welcome you back to the hotel in the future. Kind regards,Alex Hoy Guest Services Manager
par un voyageur
Publié le 12 mars 2024 sur Hotels
We had a deluxe room which was roomy and had a little fridge with a couple of cartons of water which was welcome. The bathroom was lovely with a rainfall shower. All the staff that we met were polite and friendly. We had a lovely couple of days here, I would certainly recommend the Waterfront hotel.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Alex Hoy , Gestion de l’hôtel
Thank you for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am pleased to see you enjoyed your stay, and witnessed how fabulous our team are! I hope we able to welcome you back to the hotel in the future!Kind regards, Alex Hoy Guest Services Manager
par un voyageur
Publié le 11 mars 2024 sur Hotels
par un voyageur
Publié le 5 mars 2024 sur Expedia
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Unfortunately I chose this property as geographically convenient and for the opportunity to swim. The pool 'advertised' is not in the hotel but across 2 car parks (the hotel's and the sports centre) and does not belong to the hotel. I was told I needed to book a time slot. I tried for a Sunday early evening but the pool closed at 4:00 so I suggested 3:00 - no that was booked for families. Okay Monday morning at 7:00 (breakfast finishes at 9:00 in the hotel). I went to find the pool already had 5 people in it and there was a sign saying maximum 5 in the pool. I said I had booked but they shouted at me they were members and did not have to book a slot. I got in and a gentleman got out and I swam for 5 minutes feeling very upset. No towels provided. Luckily I took one with. The breakfast was appalling. Part buffet (limited but ok) and the cooked breakfast was the worst I have ever had. Undercooked greasy fried eggs and the rest was as bad or worse. Hotel to their credit accepted my complaints and gave me a reduction but my one night away did not leave me relaxed or happy. I would add that the room was not in the main building. Quite a long walk in, out and to reception and the restaurant. The room itself was comfy and pretty clean (apart from 2 clipped false nails found on the floor) but surprisingly too hot in the middle of a cold winter. On a ive note all staff were pleasant and tried to be helpful but the pool issue and breakfast 'chef' really need sorting.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Alex Hoy , Gestion de l’hôtel
Dear Sandie, Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am disappointed to read of the challenges you faced during your stay regarding the leisure facilities. The health and leisure club is operated independently and we will share your disappointment in the manner you were spoken to with the management team. I am sorry you felt this made you feel upset. I will also follow up with our kitchen team regarding the quality of food that is set out in the mornings. It does come at a surprise as we typically receive positive feedback about our breakfast and the variety and quality we have to offer. I am pleased to see our team offered compensation to you for any shortcomings, and I do hope this does not deter you from a future visit to witness this is not typical of experience for our guests when visiting us. Kind regards, Alex HoyGuest Services Manager
