Note fondée sur 88 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Uhh the heating didn’t work , the tv a time before that just froze, no trash cans
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Jose, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback! We appreciate your insights and will address these issues promptly to ensure a more comfortable stay in the future. Your input helps us improve our services continuously. We look forward to welcome you back again!
par un voyageur
Publié le 22 janv. 2024 sur Expedia
No staff on hand for check in or problem solving.
Had to call a phone number to get shoddy service from an unkempt clerk. No heat in room,linens were dirty sink and tub had not been cleaned.
Promised a refund. I’ll believe it when I see it
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Jose, Gestion de l’hôtel
Dear Guest,I appreciate your feedback and apologize for the inconvenience you experienced. We take your concerns seriously and will address them promptly to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you!
par un voyageur
Publié le 19 janv. 2024 sur Expedia
I slept in a room that was very uncomfortably cold. The heat unit wasn’t working properly and there were no extra blankets to cover up with. Other than that it was a peaceful location.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Jose, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you found our location peaceful. We sincerely apologize for the inconvenience caused. Your feedback is valuable, and we hope to have the opportunity to provide you with a warmer and more comfortable stay in the future.
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Jose, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
par un voyageur de Kenedy
Publié le 31 déc. 2023 sur Expedia
Only two towels, and we asked for more and never received any.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Jose, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us! We sincerely apologize for the inconvenience you experienced. We're committed to improving and ensuring a more comfortable experience for your future stays.
par un voyageur de Katy
Publié le 8 déc. 2023 sur Expedia
The staff was super nice but there was bugs all over the room, we bought bug spray and sprayed the room. We upgraded to a kitchenette, which just meant a broken hot plate but no other items that a usual kitchenette has (plates, pans, etc). We have stayed here before without issues however this trip will be our last time. I hesitated leaving this review because the staff were and have always been so nice.
Commentaires de Gestion de l’hôtel
10 déc. 2023 par Jose, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience, and we appreciate your loyalty as a returning guest. We apologize for any inconveniences you faced and assure you that we're actively addressing these concerns to enhance the overall guest experience. We hope you reconsider and give us another chance to exceed your expectations in the future!
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Pictures portrayed it to be something that it was it was actually a run down beat up motel not hotel
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Jose, Gestion de l’hôtel
Dear Guest,We sincerely apologize for any disappointment you experienced. Your feedback is valuable to us, and we're committed to addressing concerns to enhance our guests' experiences. We appreciate your honesty and would love the opportunity to make things right on your next visit.
par un voyageur
Publié le 25 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
par un voyageur
Overall .. its a pass.
Publié le 15 oct. 2023 sur HotelsMy room was not ready. Overbooked. But ready soon after. Nice room no elevator and stairs a a bit sketchy...need to be renovated. The stairs. The rooms have been upgraded. I found a full set of clothing in my room. I am assuming hotel staff did not do a great job of cleaning. Blankets very thin..need thicker comforters. Or just comforters.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for taking the time to give your feedback. We apologize for the initial room readiness issue but are glad it was resolved promptly. We appreciate your feedback about the stairs and room cleanliness, and we'll work on improvements. Your input is valuable, and we'll consider thicker bedding options for enhanced comfort. Thank you for sharing your experience.
par un voyageur de Dripping Spring
Publié le 12 oct. 2023 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.
