Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2023 sur Hotels
par un voyageur
Publié le 4 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2023 par Divya Anantharaman, Gestion de l’hôtel
Dear Subba,Thank you for taking your time in reviewing us.We are glad to see that your recent experience with us exceeded your expectations, we look forward to welcoming you back soon.Sincerely,Divya AnantharamanGeneral Manager
par un voyageur
Publié le 26 sept. 2023 sur Expedia
Good for few days
Commentaires de Gestion de l’hôtel
5 oct. 2023 par Divya Anantharaman, Gestion de l’hôtel
Dear Gaurav,Thank you for taking your time in reviewing us.We are glad to see that your recent experience with us exceeded your expectations, we look forward to welcoming you back soon.Sincerely,Divya AnantharamanGeneral Manager
par un voyageur
Publié le 22 sept. 2023 sur Expedia
The quality of in-room dining food was bad. The food orders for dinner was made in the morning or noon and the same was re-heated and served at dinner.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Divya Anantharaman, Gestion de l’hôtel
Dear Jagan,Thank you for sharing your experience with us, and we sincerely apologize for the disappointment you encountered during your recent in-room dining experience at our hotel.We deeply regret that the quality of the food did not meet your expectations.Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional dining experience.Sincerely,Divya AnantharamanGeneral Manager
par un voyageur
Publié le 18 sept. 2023 sur Expedia
What was good
Staff was very helpful, responsible and prompt.
Things that were not good
Rooms are congested and property not well kept
Air conditioning seemed to have turned been off in night and lobby was stuffy/moldy through most of the day.
The lift was small for the size of the property
Breakfast had variation on paper. However, food quality was not good and many items were not available or hot even when one arrived timely and early for breakfast.
for a Holiday Inn hotel this was one of the worst property I have ever been in. I don't this it does justice to the brand.
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Divya Anantharaman, Gestion de l’hôtel
Dear Sudhind,Thank you for taking the time to provide feedback about your recent stay at our Holiday Inn hotel. We genuinely appreciate your comments as they help us to continually improve our services and guest experiences.We're delighted to hear that you found our staff to be helpful, responsible, and prompt during your stay. Providing exceptional service is a top priority for us, and it's always encouraging to receive positive feedback about our team.However, we are genuinely sorry to hear about the issues you encountered during your stay. Your concerns about room congestion, the condition of our property, and the air conditioning are noted. We will review these aspects of our hotel to identify opportunities for improvement and make necessary adjustments to ensure a more comfortable and enjoyable stay for our guests.Regarding the breakfast experience, we apologize for the inconsistencies you encountered. We will be reviewing our breakfast offerings and quality control procedures to ensure that all items are readily available and served at the appropriate temperature. Our aim is to provide a satisfying breakfast experience for all our guests.We understand your disappointment and hope that you would consider giving us another chance in the future to demonstrate the improvements we'll make based on your valuable feedback.Thank you again for choosing to stay with us, and we appreciate your candid feedback.Warm regards,Divya AnantharamanGeneral Manager
par un voyageur
Publié le 29 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Divya Anantharaman, Gestion de l’hôtel
Dear Sai Kalyan Ram,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Bengaluru Whitefield ITPl.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Divya AnantharamanGeneral Manager
par un voyageur
Publié le 8 juill. 2023 sur Hotels
par un voyageur
Worst experience
Publié le 6 juin 2023 sur Hotelspar un voyageur
Publié le 5 juin 2023 sur Expedia
Had a pleasant stay. Rooms are small but nicely maintained.
Commentaires de Gestion de l’hôtel
10 juin 2023 par Divya Anantharaman, Gestion de l’hôtel
Dear Aditya,Thank you very much for taking the time to review our hotel. It gives us great pleasure in knowing that you really enjoyed your stay at the hotel.Thank you so much for your feedback and we look forward to welcoming you back.Sincerely,Divya AnantharamanGeneral Manager
par un voyageur
Decent hotel. Not too bad, not too great
Publié le 8 mai 2023 sur HotelsIt's a very standard hotel. Good for 1 or 2 day stay. Room was smaller than expected l, but overall stay was decent.
Commentaires de Gestion de l’hôtel
18 mai 2023 par Divya Anantharaman, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and are glad to hear that your overall experience was decent.We apologize if the size of the room did not meet your expectations. We strive to provide comfortable accommodations for our guests, and we understand that room size can be an important factor. We appreciate your understanding in this matter.We take your feedback seriously and will use it to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.If there is anything else we can assist you with, please do not hesitate to let us know. We value your patronage and look forward to serving you again.Sincerely,Divya AnantharamanGeneral Manager
