Note fondée sur 11 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
100 % des clients le recommandent
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Horrible host ever

Publié le 12 févr. 2024 sur HomeAway
Folks! Don’t ever book this property with Kingston ever. Horrible host ever seen. Unprofessional and unresponsive. In the snowy and freezing day we arrived in this property that was equipped with a few small office headers since the central furnace was broken. Upon our arrival the place was freezing. We tried to turn heaters on and noticed outlets are out of power. We contacted the host. He said he will send the housekeeper ( not handyman) to take a look. No one sowed up and the host never contacted us and never responded to our call and text. We left the property after two hours to find another place in the last minutes . This was my birthday with my family and he ruined it. Kingston should be disqualified to be a host in all travel apps.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hello Nima. Thank you for your response and it sounds like you’re a little unhappy and emotional about the situation you and your wife were notified several days prior to your visit that the furnace was inoperable and we offered a chance for you to change or cancel your reservation, instead used it as a chance to ask for a refund/discount. upon arrival, I answered every call and text and did my best to support you. We got the furnace fixed but you were very difficult to hear on the phone with all of your yelling and screaming. I would not recommend this guest in any home as a professional host
5 sur 5
par un voyageur

That nice place and comfortable

Publié le 4 févr. 2024 sur HomeAway
Highly recommended
Commentaires de Gestion de l’hôtel
14 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Mark
5 sur 5
par un voyageur

Nice location

Publié le 13 déc. 2023 sur HomeAway
Nice property for a small family to get away to the mountains for a weekend
5 sur 5
par un voyageur

Perfect stay

Publié le 6 déc. 2023 sur HomeAway
Loved this cabin. Perfect comfy stay. Everything you would need is in this cabin. No need to stay anywhere else. We would definitely book here again. Communication was awesome. It was everything it said it was and more. Beautiful neighborhood and very safe. We loved our stay!!!!
Commentaires de Gestion de l’hôtel
7 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thanks Taryn for the kind words as we strive to make the guest experience in Big Bear the best possible one. Really hope to have you back again soon
5 sur 5
par un voyageur

Cozy, pet friendly cabin

Publié le 13 nov. 2023 sur HomeAway
We had a great stay in Big Bear in this cozy house in a great area. The house was well equipped and clean. The owner was easy to work with and quick to respond. I would stay here again.
5 sur 5
par un voyageur

Perfect mountain stay

Publié le 5 oct. 2023 sur HomeAway
We came here for oktoberfest and it was the perfect location and mountain getaway. The hottub was a great large size, the yard was appropriate for the dogs to run around, and the home was beautifully uniquely decorated. I would love to come back in the future.
5 sur 5
par un voyageur

Weekend getaway

Publié le 7 août 2023 sur HomeAway
Overall great place to unwind and relax.
5 sur 5
par un voyageur

Great place for a relaxing getaway

Publié le 8 avr. 2022 sur HomeAway
It was a very comfortable place with a relaxing and private backyard on a quiet street. Definitely a great place to come back to and soak in the hot tub after a day of skiing. Check in/out was hassle free. We’ll definitely be back.
3 sur 5
par un voyageur

Property was not ready at time of check-in

Publié le 5 févr. 2022 sur HomeAway
When my family and I arrived at the house (3hr) after the stated check-in time, the cleaners where there telling me that I was at the wrong property. We needed to come back 2 hr later so they could finish cleaning - not so sweet on a 1 night rental to not have access to the house for (5hr). Also a hot tub repair man showed up and needed access to the back yard during our stay - such a bummer. Scott
Commentaires de Gestion de l’hôtel
30 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thanks for your message Scott. We strive to do our best to accommodate our guests. It sounds like you had some expectations for checking in earlier? Our staff did mention we needed more time during the busy holiday season, it’s very common that time of year for late check-ins, nobody has early check in’s due to the busy Back-to-Back rentals. The hot tub cleaner arrived to clean the jacuzzi and he usually can go thru the back door, not sure why you felt that was an inconvenience when we did that for you
4 sur 5
par un voyageur

We had a comfy stay

Publié le 28 nov. 2021 sur HomeAway
The property has complete amenities but needs complete cleaning & housekeeping before guest occupancy. Overall we enjoyed our stay.
Commentaires de Gestion de l’hôtel
30 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thanks Lilly. We do maintain our cabin the best we can. Our new housekeeping crew is the best in the area. We keep our standards high for all our guests
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