Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Family weekend
Publié le 28 avr. 2024 sur HomeAwayThe property was fabulous for our group of 14 which included 5 couples. The kitchen space was fantastic and there was plenty of space for everyone to hang out and play games. We would definitely rent again.
par un voyageur
Family Adventure
Publié le 24 mars 2024 sur HomeAwayIt was awesome.
par un voyageur
Great house
Publié le 6 mars 2024 sur HomeAwayHuge house in a great location!!! Each room had its own bathroom and the kitchen was great for our family meals. The stove was not working but they provided a resolution with a counter air fryer/oven. The backyard was perfect for snow play. We would definitely stay again.
par un voyageur de San Diego, USA
Don't let the bad reviews fool you, it's nice
Publié le 14 févr. 2024 sur HomeAwayThis home is very nice and was a great deal for the price we paid in mid February. Very large and clean. Nice and cozy upon arrival, after a pleasant and efficient check in at the office to receive the door code and instructions. The gigantic garage fit a sprinter van easily. There were only 8 ppl in our party and there was enough TP and towels. Had there been more ppl, we would've run out, esp if the hot tub had been used more. We left a bag a bagels on the counter over night and they got nibbled on by mice, but that was our bad. To be expected in a mountain home this time of year. We saw no other signs of "wildlife." The oven was not working while we were there and the folks at Five Star were very responsive, keeping me informed of the plan to make it right. They sent a Brandon over who confirmed it was officially broken, then contacted the owner who had a very nice countertop oven delivered on day 3 of our stay, just in time to heat up lasagna. The owner also reimbursed $200 of our stay to compensate for the other baked dinner items we brought but were unable to cook on day 2. I deducted 1 star for the oven being out when we could've used it, but overall I'm satisfied with the way it was handled and pleased with the experience we had at this home. Side note - the 2 sets of bunk beds in the game room have trundles beneath, so 6 kids could crash there. We'll probably be back with our friends and their kids!
par un voyageur
Opportunities to get better
Publié le 10 févr. 2024 sur HomeAway1 missing items (pillows, garbage collector, broken blender, the oven wasn’t working, dirty dishes, no snow shovel, grill didn’t work, wine glasses, table mats, hangers)
2 the music system didn’t work
3 the last day internet didn’t work
4 several TVs didn’t work
par un voyageur
Amazing
Publié le 7 févr. 2024 sur HomeAwayOur stay in Big Bear was Amazing! I did read some reviews but I never liked to go off them! And I’m glad we got to experience the home for ourselves.
This home was super cozy , very clean and in a perfect distance of everything to do. We will Definitely be booking again!
par un voyageur
Great stay
Publié le 25 janv. 2024 sur HomeAwayProperty was great with a lot of space, I will consider that house to rent it again
par un voyageur
Rodent droppings found inside the house
Publié le 27 déc. 2023 sur HomeAwayThe house was spacious, however right from the beginning we did not appreciate how dirty the carpets were in the bedrooms. We tried to not focus on it, although for the price the property is being rented, we expected absolute cleanest.
On the first night, one of us said she heard loud scratching sound from behind the bed board on the second floor bedroom. She wears while sleeping and heard the sound through them. That disturbed us, but we didn’t think much of it. Going to bed the second night, another girl saw a few dropping right by her bed. We inspected the rest of the bedrooms and found more by the closet door in the other bedroom. I immediately sent and email to the Five Star Agency about it and still haven’t received a response after 49 hours. That incident caused us to stay up all night feeling scared and discussed. We packed our belongings and just waited for morning to drive back on the Christmas Day. We also identified multiple droppings in the trash cabinet. We threw away all the food for obvious reasons.
This was a very disappointing trip to Big Bear. Even more disappointing and frustrating is the fact that neither the agency nor the property manager have responded to my email yet.
This property should not be rented with evidence of rodent presence as it’s considered unsanitary and health hazard! For this reason we expect a full reinstatement for the house and the food which we ended up throwing away. Hope to hear back from the responsible parties very soon.
Commentaires de Gestion de l’hôtel
5 janv. 2024 par VrboOwner, Gestion de l’hôtel
Guests called the very first night and were rude due to the surround sound system not being connected. When I explained there was a noise ordinance so the owner never connected it, they said they were going to leave a bad review even though it is not an advertised feature. Guests reported mouse droppings after the 2nd night of their stay. This is a mountain environment and mice can get in the home especially when food is left out. They disputed their entire stay with their credit card agency. These guests were looking for a refund from the start and I would not suggest renting to them.
par un voyageur
NOT worth it for the money! Should be a Motel 6! Inconvenient Check-In/Out!
Publié le 7 déc. 2023 sur HomeAwayThey advertised "luxury", but the condition of this so-called estate was far from it! Carpets were filthy and super spotted with stains! Bath fixtures were broken and when you tried to hang a face towel, it broke. Cheap on the hand towels, paper towels, no oven mitts or any pot holders, not even salt or pepper! No stock pots, no pan sheets; some dishes were dirty upon arrival; only 2 thin hand towels to dry our hands and dishes; ice maker broken - would not dispense ice; griddle didn't work because knob was missing; several light bulbs were burned out; pillows (super flat) and blankets (super thin) felt like they were from the thrift store; they advertised ping pong and pool table - only one ping pong ball, paddles pads were detached from the paddle, no chalk for the pool sticks, and pool stick tips were totally worn; top bunk bed rail was broken; handle on armoire was missing; super dirty and dusty air vent returns; busted window blinds; took forever for the warm water to come (they need a recirculating pump); hot tub skirt was busted and the pump was super super LOUD - we had to turn off the pump to stop the noise; the kitchen pans were in horrible condition - all the Teflon scratched (which is considered toxic for cooking); shower door was super stained from hard water - looks so terrible that I was afraid to use the shower); not one roll of saran wrap or aluminum foil - no plastic baggies either for our leftovers. The pluses? Huge 4-car garage and dining table!
par un voyageur
Plenty of Room but in need of some TLC!
Publié le 21 nov. 2023 sur HomeAwayGreat location and plenty of room to spread out. However, the interior is in much need of some tender loving care. Everything feels extremely used and worn and looks like temporary fixes were made throughout but aren’t so temporary anymore. Bare minimum as far as supplies are concerned. Could use wine opener and more than a two slice toaster for a home that sleeps so many, and master upstairs missing a trash can. Cleanliness was just ok, could tell many of the room’s hadn’t been vacuumed, many areas were very dusty and the air vent over kitchen table needs to be changed and cleaned. Overall though it fit the bill, I didn’t have any need to call management and everything went smoothly.
