Holiday Inn Hotel and Conference Center Big Rapids, an IHG Hotel Reviews

Thank you so much for taking the time to share your experience with us! We are incredibly touched by your kind words and are thrilled to hear that you and Bella had such a wonderful stay with us at Holiday Inn.Our team takes great pride in providing exceptional service to all of our guests, including those with service animals like Bella. We're delighted to hear that each member of our staff went above and beyond to ensure that you felt welcomed, cared for, and valued throughout your entire stay.It warms our hearts to hear that you felt like part of our family during your time here. Building meaningful connections with our guests is something we strive for, and we're thrilled that we were able to achieve that with you.We understand the importance of prompt assistance and are glad that we could meet your needs promptly and efficiently. Your comfort and satisfaction are our top priorities.And as for reaching out to return your forgotten items, it's all part of our commitment to providing exceptional service and ensuring that every aspect of your stay is memorable for all the right reasons.We can't thank you enough for choosing to stay with us, and we're honored to have the opportunity to welcome you back each time you visit Big Rapids. We're already looking forward to your next stay!

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms to be clean and pleasant, and that our staff provided you with friendly service.Maintaining a high standard of cleanliness and ensuring our guests feel comfortable during their stay are top priorities for us. We're pleased that we were able to meet your expectations in this regard.If there's anything specific you enjoyed about your stay or any areas where you feel we could improve, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously enhance the experience for our guests.We hope to have the pleasure of welcoming you back again in the future.

Thank you for taking the time to share your feedback with us, and we sincerely apologize for the disappointing experience you had during your recent stay at our Holiday Inn location.We're truly sorry to hear about the cleanliness issues you encountered in your room, including the presence of cobwebs and a hair in the shower. This is certainly not up to our standards, and we understand the frustration and inconvenience it caused you.We appreciate you bringing these concerns to our attention, and we regret that we weren't able to address them to your satisfaction during your stay. Offering you a room move was the least we could do to rectify the situation, but we understand your reluctance given the late hour and the fact that you were already settled in.We want to assure you that we take cleanliness and hygiene very seriously, and we have addressed this matter with our housekeeping team to ensure that such lapses in cleanliness do not happen again in the future.Your feedback is incredibly valuable to us as it helps us identify areas for improvement, and we apologize for falling short of your expectations. We understand your disappointment and frustration, and we would like to make things right for you.Please accept our sincerest apologies, and we would like to offer you a complementary free night or a refund for your recent stay. We value your loyalty as a frequent traveler to Big Rapids, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and that our staff provided friendly and helpful service during your visit.We apologize for any inconvenience caused by the ongoing remodeling work at our location. While we strive to minimize disruptions to our guests during renovations, we understand that the condition of the parking lot and entry may have detracted from your overall experience.Please know that we are actively working to improve these areas and appreciate your patience and understanding during this time of transition. Your feedback is valuable to us as we continue to make enhancements to our property.We hope that despite these temporary inconveniences, you were still able to enjoy your stay with us. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to let us know.We appreciate your business and hope to have the opportunity to welcome you back in the future to experience the improvements we've made.

Thank you for taking the time to share your feedback with us. We're glad to hear that our location was perfect for your needs, but we are deeply sorry to learn about the cleanliness issues you encountered during your stay.We understand how important a clean and comfortable room is for our guests, and we sincerely apologize for falling short of your expectations in this regard. Please rest assured that we take your feedback seriously and have addressed these concerns with our housekeeping team to prevent similar issues from occurring in the future.We strive to provide a high standard of cleanliness and attention to detail in all areas of our hotel, and we regret that we did not meet this standard during your stay. Your comfort and satisfaction are our top priorities, and we are committed to making improvements based on your feedback.We would like to extend our sincerest apologies for any inconvenience or discomfort this may have caused you. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.We appreciate your business and hope to have the opportunity to welcome you back in the future for a much-improved experience.