Note fondée sur 20 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
100 % des clients le recommandent
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Big Sky Trip

Publié le 14 mars 2024 sur HomeAway
I appreciated the well, appointed kitchen. Everything we needed to cook gourmet meals, serve meals and store leftovers was available. There was plenty of room for all the guests to have their own space too. We had 3 vehicles and the driveway accommodated them. The garage had ample space as well. I would definitely recommend this property.
5 sur 5
par un voyageur

Wonderful Location and Spacious Home

Publié le 9 mars 2024 sur HomeAway
The home was overall clean and spacious. The heat did not work well in the bedroom near the front door. Kitchen was well stocked, and they provided plenty of toiletries and linens. The carpet could use a cleaning. A few lights were out in the kitchen. New furniture in the main gathering area was very comfortable. Hot tub was great. They could improve the plowing on the driveway and shoveling around the stairs and deck/balcony. We really enjoyed our stay and the property was well located.
Commentaires de Gestion de l’hôtel
17 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Randy, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We appreciate your suggestion regarding the carpet, lighting in the kitchen and improvement in plowing the driveway. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
5 sur 5
par un voyageur

Great House, Poor Management

Publié le 11 août 2023 sur HomeAway
Great home and amazing location. The house worked really well for our group, and we really enjoyed the deck space. The main downside is the fridge and freezer had a horrible fish smell. We contacted the property manager VACASA on multiple occasions and they did nothing. Overall, great house but lackluster management.
Commentaires de Gestion de l’hôtel
26 août 2023 par VrboOwner, Gestion de l’hôtel
Hi Michael, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
5 sur 5
par un voyageur

Big Sky vacation

Publié le 22 févr. 2023 sur HomeAway
This is our second time staying at this house. We had another fantastic time!
1 sur 5
par un voyageur de Dallas TX

Not Great

Publié le 27 juin 2022 sur HomeAway
We rented this home to house family while they were in town for the weekend. We had several issues that led to missed expectations and a poor rating. First, there was a pile of stinky garbage in the garage when we checked in. Garbage needs to be kept in the garage due to bears, and I was surprised to see the trash cans overflowing with food and household trash from previous guests. Some other reviews spoke of cobwebs and other signs of wear. Vacasa replied saying that these problems would be addressed. They have not been addressed. Lamp shades and decorations around the house haven't been dusted for quite a while and it shows with spider webs and grime. Smoke alarms in the basement have been disconnected. The screen door leading to the hot tub is busted from what looks like someone's foot having gone through the screen. The majority of the sleeping areas are in the basement. Six of our 9 guests were sleeping there. There is a locked utility closet in that space. Around 1am an alarm began sounding from inside the closet. It would go off every 73 seconds (Yes, I timed it as I was laying awake in the middle of the night) making it nearly impossible to sleep. The listing claims that there are local managers, but we didn't find this to be true outside of business hours. I called the host using the number in the listing. After waiting on hold for 17 minutes, the call center told me that they would be unable to get a manager to the property before 10 or 11am the next morning. There was no commitment of a refund or help to offset the inconvenience. Instead it will be up to the local manager to come in afterward, assess the situation and decide if a refund will be given. We love the area, and enjoy hosting guests during the summer and winter. I'll be choosing a local host next time and avoid the "professional" management companies.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
4 sur 5
par un voyageur

Great location, kitchen chairs and dishwasher need to be updated .

Publié le 29 mai 2022 sur HomeAway
Very nice, great location, a few things need to be updated.
4 sur 5
par un voyageur

3901 highland

Publié le 13 mars 2022 sur HomeAway
Very nice home but fire place broken hot tub water low with no way to fill it up s some windows letting in cold air but location was awesome and kitchen well supplied with cooking utensils-
Commentaires de Gestion de l’hôtel
16 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, we sincerely apologize that the fireplace and hot tub were not available for your use during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We apologize for the inconvenience and hope we can host you again!
3 sur 5
par un voyageur

Good House, ok Location

Publié le 2 mars 2022 sur HomeAway
House worked fine for 3 couples. Thermastat didnt work so it was super hot, especially in the lower bedrooms. Noisy boiler room. Jouse needs some attnetion - snow removal area thin, beds sosso, dishwasher on its last legs, well stocked kitchen. Dog poo all iver the deck outside of master bath. OVerhead garage door broken. Good house layout for 2 couples and a bunch of kids.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us, Gregg. We are glad you had an ok time overall but are so sorry for the details that were amiss. We apologize the home was not a comfortable temperature for you. Our team has investigated the thermostat and found it to be working properly. Any repairs needed to the dishwasher have been made and all dog waste has been disposed of. We appreciate your feedback and hope to host you again soon for a more comfortable stay.
5 sur 5
par un voyageur

Great Time

Publié le 21 sept. 2021 sur HomeAway
My friends all had an amazing time here. Great spot to go to for seclusion, and relaxation.
5 sur 5
par un voyageur

Montana Holiday

Publié le 21 août 2021 sur HomeAway
Very nice