Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2022 sur Expedia
Le plancher et les meubles sales. Il était annoncé rénové. Le lavabo est craqué et le bain est très usé
Commentaires de Gestion de l’hôtel
26 oct. 2022 par Gabrielle (Spécialiste RediResponse), Gestion de l’hôtel
Merci d'avoir pris le temps de partager votre avis sur votre séjour, Evelyne. Nous apprécions sincèrement vos commentaires et nous sommes vraiment désolés que vous n'ayez pas été satisfait de votre rencontre. Vous avez indiqué que vous n'étiez pas satisfait de la propreté et de l'entretien de la propriété. Nous nous efforçons d'améliorer continuellement l'expérience de nos clients afin que les commentaires de nos clients soient toujours les bienvenus. Nous prendrons vos commentaires en considération pour apporter des modifications afin d'améliorer notre expérience client.Merci encore pour vos commentaires. Nous espérons que vous choisirez de rester avec nous à nouveau afin que nous puissions avoir l'opportunité de vous offrir un meilleur séjour.Sincèrement,
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Carla RediResponse Specialist , Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Alexus,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 févr. 2024 sur Expedia
No smart TV. Limited channels. Room was very noisy. You can hear the shower running in the room next door. Window heaters in the room are loud!
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Paul, Thank you for taking the time to tell us about your experience at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances caused along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Ok for the money
Publié le 17 févr. 2024 sur HotelsHad a late check in around 11. The lady at the check out wasnt rude just to the point. Parking is terrible. The room appreared clean but wasnt. The beds were small and uncomfortable. The covers need to be replaced. Barley slept but it served it's purpose for the few hours we were there for a game in town.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Maria, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN BIRMINGHAM SOUTH regarding the staff and cleanliness. I do apologize the beds was not up to your standards along with the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur de Frisco
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Vance,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Roxanne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur de Good hope
Publié le 11 févr. 2024 sur Expedia
For someone with chronic back pain, the bed absolutely killed me. I can barely move after just one night. The mattress was honestly just terrible.
The room was very nice and clean, staff was courteous.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Linton RediResponse Specialist , Gestion de l’hôtel
Dear Valerie,Thank you for telling us about your recent visit to RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our courteous staff and clean room met your expectations. However, you indicated that the comfort of your bed was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Pamela,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Birmingham South. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 5 févr. 2024 sur Expedia
There were roaches in my room and the hotel staff was less than accommodating
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Dorche,I appreciate you sharing your feedback following your stay at the Red Roof Inn Birmingham South. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the less than accommodating encounter you had with the staff. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
