Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Parfait !
Publié le 20 août 2019 sur HotelsParfait pour un séjour en famille ! Nous avons tous aimé : la grande chambre avec vue sur la mer, la piscine et les marshmallows grillés sur la plage proposés par l'hôtel. Pour finir les restaurants très très biens ! Pour éliminer, footing dehors sur chemins aménagés ou à l'intérieur sur la piste dans la salle de sport.
Commentaires de Gestion de l’hôtel
22 août 2019 par JKnudsen, Gestion de l’hôtel
Hello Patrick,
Welcoming travelers of all ages is one of our favorite parts of the day; it was our pleasure to share our home with you! It's lovely to hear that your room ensured you had plenty of room to spread out and enjoy and that our many amenities proved a delight. Our beach bonfires have a habit of winning over guests (we love them too). Thank you for your feedback regarding joggers. We hope your perfect rating is letting us know that you'll soon be relaxing with us again.
par un voyageur
Publié le 15 avr. 2024
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Brianna , Gestion de l’hôtel
Thank you for the 5-star review, Jana!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Brianna , Gestion de l’hôtel
Thank you for the 5-star review, Lara!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Friendly sraff, rooms have been updated and overall nice vibe.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Brianna , Gestion de l’hôtel
Thank you so much for your 5-star review, John!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Our trip was disappointing despite a great, roomy room. We arrived at 4pm (check in) and were told they were ‘behind’ and our room wasn’t ready. We weren’t alone as the lobby was full with nowhere to sit. We spent an hour outside in the rain and wind before our room was ready. I booked a view room and even after having to wait in the weather for an hour, we were given a room with a view of the parking lot. Once settled we went to dinner. My child ordered the pasta, which was less than a cup of noodles, I ordered the schnitzel which was bizarrely massive, literally the size of a large dinner plate and had a very strange taste to it, very unappetizing. We both left hungry. The next morning we were looking forward to breakfast since we didn’t have a great dinner. Two of the three restaurants were closed. The one that was open is essentially a glorified coffee shop. My child ordered pancakes. They came to us after ordering and said they were out of pancakes and there wasn’t much else available. They offered to refund us and give her a muffin. We didn’t have a choice so we took the muffin. Then they came back and said they decided NOT to refund us and they would just bring her a bacon and egg… what? Is this serious? We paid over $40 for a tea, a burrito and a muffin we didn’t even want or order. We left and went straight to eat after spending $40… unacceptable. The entire experience has led us to have no desire to return. There are many others choices out there, this isn’t it.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Brianna , Gestion de l’hôtel
I am genuinely sorry to hear about your disappointing experience with us. It is our topmost priority to provide our guests with exceptional service and it's clear that we failed to deliver on this occasion. We apologize for the inconvenience you faced during check-in and will endeavor to improve our proficiency in this area. Furthermore, it is disappointing that your culinary experience wasn't up to the mark. We will certainly review our practices regarding dining offerings, ensuring more variety and consistency in portion sizes. What happened with the refund situation is regrettable and we will take appropriate steps to avoid such incidents in the future. We hope to have the opportunity to restore your confidence in our services.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Room check-in 4:00/but front desk told me room was sill not cleaned(?? )
Next morning we ordered breakfast at the restaurant inside the hotel 10:00A.M The food came out around10:50, but in the meantime no one told us why the food was late and the Waitress laughed and talked about themselves which made us feel bad.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Brianna, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay you experienced during your check-in as well as at our hotel restaurant. It's our aim to maintain top standards of cleanliness and functionality, sometimes this requires a bit more time than expected, but we recognize the inconvenience this can cause to our valued guests. As for the service in our restaurant, we want to assure you that we take your comments very seriously. It is our policy to maintain a professional atmosphere and we're disappointed to hear it didn't meet your expectations. We'll address this with our staff to ensure better communication and service in the future. We appreciate your patience and hope to have the opportunity to serve you better on your next stay.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
We
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Brianna , Gestion de l’hôtel
Hello Harpreet, so sorry to hear that this experience fell short of expectations. Would love a chance to hear more of your feedback regarding your stay.
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Brianna, Gestion de l’hôtel
Hello Brian, I am so sorry to hear that this stay fell short of expectations! I would love a chance to hear what we could have done better to make this stay more enjoyable! Please feel free to reach out to us to share your feedback! Thank you again for taking the time to share.
par un voyageur
Publié le 8 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Brianna , Gestion de l’hôtel
Thank you so much for your review! Please us know if there is anything we can improve on to give you a 10-star experience!
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Brianna , Gestion de l’hôtel
Thank you so much for the 5-star review!
